fashionette.co.uk
Reviews:

54 reviews in the last 12 months750 total reviews  

4.09
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 21 Jan 2020
The Trustmark indicates trustworthy online retailers.
fashionette.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

15 Nov 2023
 Verified review
The website is easy to use I love the huge selection of handbags & accessories available . I will definitely be shopping here again. The payment section wasn't the easiest to use When i was trying to select my payment method & shipping fees should have more visibility

Top negative review

16 Oct 2023
 Verified review
I have awarded 1 star as there was no option for zero stars, the follow up customer service from this retailer was terrible, My order was returned and I received confirmation that the refund was processed and to expect the money back in my account within 14 days - we are now on day 24 and I still have not received my money back, I contacted customer service and just kept getting the same reply - "its been processed" I even went through trusted shops who are supposed to help in these situations and provided evidence that the refund has not been received but they found in favour of the retailer! I am now going down the route of chargeback through my credit card company, total joke of a company
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Reviews for fashionette.co.uk

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Latest first
10 Jan 2024
 Verified review
Wrong size sent. Asked for replacement and told to email. 3 days and no response
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24 Dec 2023
 Verified review
Parcel never received, was left on my front door step by delivery driver, Fashionette will not reply to my multiple emails.. awful customer service will not use again
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3 Dec 2023
 Verified review
I’ve not received my order. After my first complaint the address on the delivery also seems to have been changed, but I can’t see by who or to what. Am I getting my boots or a refund ever?!
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25 Nov 2023
 Verified review
Still waiting for my delivery
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28 Oct 2023
 Verified review
Was supposed to arrive on 25 October still not here by 27 October. I called and was advised it was still in their warehouse so not even started its journey to me. He couldn’t say when it would eventually be posted.
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22 Oct 2023
 Verified review
12 days have gone from my order, didn’t receive anything and no information. Called to hotline they don’t know anything!!!
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16 Oct 2023
 Verified review

Awful customer service,

I have awarded 1 star as there was no option for zero stars, the follow up customer service from this retailer was terrible, My order was returned and I received confirmation that the refund was processed and to expect the money back in my account within 14 days - we are now on day 24 and I still have not received my money back, I contacted customer service and just kept getting the same reply - "its been processed" I even went through trusted shops who are supposed to help in these situations and provided evidence that the refund has not been received but they found in favour of the retailer! I am now going down the route of chargeback through my credit card company, total joke of a company
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20 Aug 2023
 Verified review
Poor and rude customer service . Still waiting for my bag. No refund or follow w. Had to contact PayPal to resolve. Avoid. Customer service shut phone on me.
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17 May 2023
 Verified review
Long time wait delivered parcel, and not ask when delivered!!! Money not return! Not recommended
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