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emotion-24.co.ukReviews

: 221Fair

3.15

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certified since: 28/07/2020
updated on: 15/08/2022
emotion-24.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 28/07/2020
updated on: 15/08/2022
emotion-24.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At emotion-24.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for emotion-24.co.uk

50 verified reviews in the last 12 months

221 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


10 months ago
Second time ordering bathroom suite. Customer service is excellent and the deliveries are really well packaged and protected. Good quality. Would recommend!
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the most relevant critical review


3 months ago
Still awaiting delivery after 1 month. UK phone never answered, I have spent hour calling to no avail. I have completed the on-line contact form, no reply. I have tried to use the call back option offered by the automated answerphone, I have never receved any calls back. Someone did randomly answer the phone on one occasion who told me there had been a delay and it would be with me in a week. Salsy this was over 10 days ago. If I log in on the website and look at my order, is states shipping stauts as 'Shipped' no further info available. Utter shambles, keep well clear.
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Reviews for emotion-24.co.uk

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 Verified review
1 month ago
It's now 5weeks since we ordered a vanity unit sink and only had 1email from them telling us before delivered on 11th July and the email was sent on 13th July and still not received anything or any more correspondence from them.tried ringing the UK number as mentioned times and never seems to be open prob need to get our money back via PayPal if not heard in a few days ,very disappointed
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19 days ago
Sadly there has been a delay in our order of a spa bath and we still haven't received it after a month. In addition we are having to chase the order for updates. It would be good to have more explanation without chasing.
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1 month ago
I am still waiting for my goods after one month. I was told that they were having delivery problems so I decided to wait but they still haven't arrived. I am very worried as there is no reply to their telephone calls.
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1 month ago
One of the worse place I ever placed the order please don’t use it
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1 month ago
I have been waiting since 16 June for delivery of vanity. My builders have removed old sink and we, including my children, are without sink and waiting for replacement. We have made endless calls to english office, which promised delivery 2 weeks ago, but your english office seems to have closed down. Please help Many thanks Nicholas sabine
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1 month ago
still waiting for my order 5 weeks now can't get through on the phone emails are automated and in German so you can't read them. Managed to ting DPD who inform the the order is back in the warehouse in Germany something wrong with customs. Had to do a charge back with PayPal so if you do decide to order do it through Paypal.
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1 month ago
Terrible terrible do not order!!! My order was supposed to be here 15th June, today is 10th July still nothing! They do not respond to calls or emails just totally ignore - stay away they really are terrible.
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1 month ago
took 4 weeks for them to tell me the product wasn't available, and was only informed when I sent an email asking where the product was.
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3 months ago
I expected a complete unit, three parts came and it was a major build up. Allow at least 6 hours build up. High price for a flat pack item. Finished product looks good but alot of work. If not good at DIY tradsman will be required, alow another £450.
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3 months ago
Still awaiting delivery after 1 month. UK phone never answered, I have spent hour calling to no avail. I have completed the on-line contact form, no reply. I have tried to use the call back option offered by the automated answerphone, I have never receved any calls back. Someone did randomly answer the phone on one occasion who told me there had been a delay and it would be with me in a week. Salsy this was over 10 days ago. If I log in on the website and look at my order, is states shipping stauts as 'Shipped' no further info available. Utter shambles, keep well clear.
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3 months ago
Items arrived much later than promised. When they did the package was incomplete. Tried contacting the store with no response either through their own website or Paypal. Had to escalate to Paypal in the end. Avoid!!
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3 months ago
To date I have not received the cabinet I ordered nor have any of my chaser emails been responded to
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3 months ago
No response to phone calls or emails
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3 months ago
No contact with them at all
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3 months ago
Don’t LIE…..
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4 months ago
Initial bit worried because of staff shortages due to Covid. They kept me informed and delivered very promptly. Thank you
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4 months ago
Good service And good quality
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4 months ago
item never arrived, still waiting more than 1 month later, communication all in German
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4 months ago
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 Verified review
10 months ago
Excellent products, but the delivery firms let them down. DPD sent back one of my items twice and then FedEx finally delivered it almost a month after it was purchased. This needs to be sorted out fast , as it will lose business if delivery’s can’t be trusted. Communication could also be better, as it was me who was chasing information all the time, although once I was through to someone, they were always helpful and professional, Shane they weren’t keeping me up to date.
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