vinissimus.co.ukReviews:
221 reviews in the last 12 months2,554 total reviews
Excellent
Top positive review
8 days ago
Verified review
I like Vinissimus and have made many orders from you.
What I don't like is the experience that I had today from dhl.
I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot.
1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was.
So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it.
If you used a competent delivery company like dpd this would not have happened.
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Top negative review
1 Jun 2023
Verified review
It took a long time for the order to be delivered and at the end it has never been delivered. Yesterday I was notified by your courier DHL that my parcel was to be delivered yesterday 31st May 2023 between 16:26 and 17:26. So I stayed at home to receive it.
At 18:12 I was notified by DHL that the delivery had been made and received by me????!!!!
Never ever got the parcel and no one called at my door.
I immediately tried to contact DHL by phone but it was impossible and I sent an email explaining the problem.
Later I got a reply the they would investigate and let me know within 3 days!!!!!
So please since it is your courier try to pressure them to refund me immediately.
Thank you
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Reviews for vinissimus.co.uk
14 Feb 2024
Verified review
Easy to order quick delivery a discount for regular customers would help
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22 Jan 2024
Verified review
Wonderful experience for my friends thanks.
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14 Feb 2024
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10 Jan 2024
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Satisfied Customer
Wasn’t sure how good/quick this service would be as the item was alcohol in a glass bottle being shipped from Spain. No need to worry. I was kept informed of progress and it arrived safe and well packaged. Would use again. Thank you
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10 Jan 2024
Verified review
Fast communication when the order needed slightly modifying. Shipped when they said they were going to. Product arrived safely and in perfect shape.
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5 Jan 2024
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Always fast and precise deliveries. Good range of products and prices. Keep up the good work!
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21 Dec 2023
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Very good
Items and box in perfect condition. Good communication with delivery company and Vinissimus.
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19 Dec 2023
Verified review
Excellent!
Excellent, user friendly website. Speedy, easy checkout. Quick, reliable delivery. 10/10
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10 Jan 2024
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Orders and deliveries with no hassle
Very good supplier, for high quality Spanish and Italian wines. Very good packaging too
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19 Dec 2023
Verified review
Excellent Customer service, Eva has been outstanding. Will not hesitate to order again!
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22 Dec 2023
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First order
Easy to use wesite. Delivery within specofied period.
I know the Amaranta is good!!
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19 Dec 2023
Verified review
No problems at all, prompt delivery
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10 Jan 2024
Verified review
As per order #2023-918475
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31 Dec 2023
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26 Dec 2023
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22 Dec 2023
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3 Oct 2023
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Excellent wine selection, good communication
An excellent selection of wines and good communication from customer services when I had some queries about shipping on my first order.
Ordering a half case of one of my favourites, at a better price than my usual merchant, I added four unknown-to-me singles from their extensive selection. Regrettably one of those four was spoiled but one was very good and one was exceptional; I love adding new favourites! I've placed a new order to have stock of those two new discoveries.
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14 Jun 2023
Verified review
Great Wine
This is one of our favourite white wines and as usual it was delivered on time.
However your delivery company DHL just left the wine on the door step even though we were in the house. They did not ring the bell, nor knock on the door. I only knew that it had been delivered when I receive an email stating that it had been accepted by me as 10.33am, which clearly it had not! This wine was fine although the box was open on one side.
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4 Dec 2023
Verified review
More Info needed on dispatch
The Delivery/Product /Packaging was very good. It would have been reassuring to get a follow up email after purchasing to say... thanks for your order, we are working on it and expect to dispatch within a time frame, but when we ship your order we will let you know...etc....as I didn't hear anything for a few days and was left wondering if everything was ok..so I emailed to find out.....which it was ok.
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13 Dec 2023
Verified review
Fabulous customer service!
I’d tried to put a payment through, and was asked to try a different payment method, which I did. When I looked at my bank account, both payments had gone through, although one was pending. I phoned and explained, and this was dealt with immediately (I didn’t even have to wait on hold when I phoned… amazing!). The wine came in good time, extremely well packaged. I’ll definitely come back!
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