vinissimus.co.uk

Reviews:

I like Vinissimus and have made many orders from you. What I don't like is the experience that I had today from dhl. I tried several times to track my delivery and the system would't recognise my order number. Today a note was put through my letterbox saying they had tried to deliver unsuccessfully and my parcel had been left at a dhs depot. 1st of all the buzzer at the entrance is loud and if it had been pressed I would have heard it. The delivery driver put a postcode on the card without an address. I went to the postcode where there was just houses. I then telephoned dhs and found that the postcode contained a j which looked like a u and the parcel was left at the shop Nisa. If the address had been put on the card I would have known straightaway where my parcel was. So dhs employ a completely gormless driver who can't write clearly and I have to waste an hour of my time because of it. If you used a competent delivery company like dpd this would not have happened.

It took a long time for the order to be delivered and at the end it has never been delivered. Yesterday I was notified by your courier DHL that my parcel was to be delivered yesterday 31st May 2023 between 16:26 and 17:26. So I stayed at home to receive it. At 18:12 I was notified by DHL that the delivery had been made and received by me????!!!! Never ever got the parcel and no one called at my door. I immediately tried to contact DHL by phone but it was impossible and I sent an email explaining the problem. Later I got a reply the they would investigate and let me know within 3 days!!!!! So please since it is your courier try to pressure them to refund me immediately. Thank you