pro-shrimp.co.uk

Reviews:

The height of my tank read 25cm. I had 28cm space so 25cm would have been ideal. However, bit misleading, the height is 31cm in total. Wish the write-up had stayed that. My tank isn't where I wanted it to go, however, I'm very pleased with the quality, the day/night light is fantastic, night light sends my fish to sleep. The filter is really quiet, a nice, relaxing background sound. The lid is good, the little lift up part for easy feeding. My Brother took the heater as he keeps tropical, so yep, very happy. Speedy delivery, well packaged.

I purchased a filter that did not work, this was not the 1st filter of this kind I had purchased from Pro Shrimp, so I knew how to use it, however, when switched on nothing happened, tried 3 different outlets (then plugged in my phone to each to ensure the outlets were working) and tried the filter 5 times and nothing. I returned the filter at my own expense and was told it worked fine, they tried it without the filter cartridge, so who knows if the cartridge was faulty and rendered the product dead, I dont know, but it took a few emails in order to get a refund, I also purcased bio granules for this filter and returned them as they were useless without the filter but a refund was never mentioned for these or my postage cost back, despite sending proof of cost. I am out of pocket for £30 and will only get £19.99 back. Not the best experience with this company.