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puzzleYOU UKReviews

: 22,246Excellent

4.78

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certified since: 03/08/2011
updated on: 18/08/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
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certified since: 03/08/2011
updated on: 18/08/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At puzzleYOU UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for puzzleYOU UK

1,057 verified reviews in the last 12 months

22,246 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


10 months ago
I was blown away by puzzleYOU. I heard of the company through a 3rd party voucher scheme and thought I'd give it a go. The website was so easy to navigate - especially as I'm not very tech savvy. I was surprised how easy it was to upload a variety of photos so I could choose the best one for a jigsaw. I didn't really understand that I could add a title to the box, until a pop us asked me to confirm that I wanted to proceed without one. So, I added my favourite holiday photo together with the location and date as a title. It's the perfect keepsake as well as a fun way to rekindle those memories. I love it! The tracking data was updated regularly and the package arrived, as rescheduled, a few days before the original ETA, and only 2 days after placing the order. I will definitely use this company again.
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the most relevant critical review


8 months ago
The puzzle itself was great, good quality. It was a gift and it was well received. However, the delivery side was a bit disappointing. I ordered it because it said it would arrive on time for Xmas then didn’t arrive on the day it said it would and I didn’t get an indication of when it would be, luckily it turned up on Xmas eve but I found out these puzzles are coming from Germany, which would be fine under normal circumstances but because of the EU shipping delays the delivery could’ve always have been delayed yet there is no mention of this on the website.
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Reviews for puzzleYOU UK

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(66)
 Verified review
10 months ago
All good except I would have thought the picture would be made to fill the puzzle as it was from a screen shot a bit disappointed in that respect..
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Answer by puzzleYOU UK
10 months ago
Apart from the fact that a screenshot always has a far too low resolution, a preview is displayed immediately after the image is uploaded, showing you exactly how the puzzle will be printed. Please do not confirm the order if you are in doubt and do not like what the preview shows.
 Verified review
11 months ago
quality of product not as good as I had expected.
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Answer by puzzleYOU UK
11 months ago
It would help us a lot if you could let us know where you see room for improvement. Until then, we assume that it has more to do with the quality of your photo, which was unfortunately taken against the sun, causing the necessary details to be lost due to incorrect exposure.
 Verified review
1 year ago
Good service
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 Verified review
1 year ago 
A good delivery and excellent customer service. Didn't get all of my order that i wanted so very disappointed with company.
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Answer by puzzleYOU UK
1 year ago
We are sorry that the gift box, which can be ordered at an additional cost of £2.99, was not included in the delivery, we apologise for this and hope that the presentee was nevertheless very pleased with the gift.
 Verified review
1 year ago
Fabulous item received! Delivery was fine too. Had no experience regarding customer service hence rating
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 Verified review
1 year ago
The puzzle itself is perfect, but didn’t arrive on time for a birthday present, was 5 days late
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