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puzzleYOU UKReviews

: 22,246Excellent

4.78

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certified since: 03/08/2011
updated on: 18/08/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
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certified since: 03/08/2011
updated on: 18/08/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At puzzleYOU UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for puzzleYOU UK

1,057 verified reviews in the last 12 months

22,246 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


10 months ago
I was blown away by puzzleYOU. I heard of the company through a 3rd party voucher scheme and thought I'd give it a go. The website was so easy to navigate - especially as I'm not very tech savvy. I was surprised how easy it was to upload a variety of photos so I could choose the best one for a jigsaw. I didn't really understand that I could add a title to the box, until a pop us asked me to confirm that I wanted to proceed without one. So, I added my favourite holiday photo together with the location and date as a title. It's the perfect keepsake as well as a fun way to rekindle those memories. I love it! The tracking data was updated regularly and the package arrived, as rescheduled, a few days before the original ETA, and only 2 days after placing the order. I will definitely use this company again.
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the most relevant critical review


8 months ago
The puzzle itself was great, good quality. It was a gift and it was well received. However, the delivery side was a bit disappointing. I ordered it because it said it would arrive on time for Xmas then didn’t arrive on the day it said it would and I didn’t get an indication of when it would be, luckily it turned up on Xmas eve but I found out these puzzles are coming from Germany, which would be fine under normal circumstances but because of the EU shipping delays the delivery could’ve always have been delayed yet there is no mention of this on the website.
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Reviews for puzzleYOU UK

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(66)
 Verified review
7 months ago
the puzzle is for my brothers 70th bday in feb so havent seen it put together yet,but i cant complain about anything,delivery was very good,i loved the box with all the family pics on,the pieces look nice and thick,so all in all im very happy.will gladly tell friends and family all about puzzleyou.thank you so much.
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7 months ago
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7 months ago
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 Verified review
7 months ago
I am very happy I chose puzzleyou for gifts to all my childrens families! I made 72-piece family memory so all seven families can have fun "together" (also possible to play online as "Who´s - who"! I was happy to see puzzle you was in Sweden, England and USA - BUT so very dissappointed that USA did not have the MEMO! So I had to send it from Sweden to that family. WHy, I wonder, do the not have the Memo there??? It is a wonderful gift!! I also bought a big puzzle with pictures from a favourite trip in Europe with our friends and gave them. They loved it - though I haven¨t seen it yet. So GOOD quality, fast shipping av reasonable price. BUT on the downside - I had to make a new one for every new address!!! THAT was NOT good at all. And if I find another company who has that service I must say... I will happily try them! I meant to buy more things but ... that was the problem that it is not possible to save your work. I thank you for saving my Christmas! :-) I gave very good gifts to those I love!
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 Verified review
8 months ago
I enjoyed designing the collage jigsaw & ordering was easy. Rapid delivery was a nice surprise. I was a little disappointed that a couple of heads had been cut off despite their being on the originals! I put it down to mass production at a busy time but some quality control would improve the product.
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8 months ago
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8 months ago
One photo was a little dark on the cover and I am waiting to see if it is dark on the actual jigsaw (it was a present). It didn’t look like this on screen when designing it else I would have altered the image
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 Verified review
8 months ago
This jigsaw was lovely and the recipients were really blown away by the personal touch. Setting it up was a little fiddly and I was unable to move the wording on the box but with perseverance I got the picture cropped and positioned where I wanted it. I do feel it is a little expensive but to be honest as a present for a family it is worth it for the looks on their faces!
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 Verified review
8 months ago
Excellent response from customer services when one of my parcels arrived damaged and with part of the order missing. They promptly arranged replacement of the missing puzzles with no additional cost. I would have given five stars but all of my order was for gifts which I didn't actually therefore open so I can't comment on the puzzles themselves but the website to compile them was great and easy to use once you'd got the hang of it.
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8 months ago
It was brought as a present disappointed that it wasn't framed properly but you couldn't see that on the preview?!
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8 months ago
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8 months ago
Pretty easy to do online. Would have been 5 stars had it been a little cheaper. That said, I will most likely order again as I really like that you can use your own photos to personalise the jigsaw.
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8 months ago
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8 months ago
I've bought several of these over time but this was the first for small children! I could have done with an age guide but my choice (100 pieces) is OK. It's certainly robust enough for children playing. As previously, the colour rendering is accurate and the finish good but not photo quality. I added some text to a picture area comprising mainly leaves. This was to make that area easier than it would otherwise be. It would have been useful to be offered age-related suggestions on all these points. Delivery was spot on, early in fact, and the service has been good every order I've placed.
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8 months ago
Great product exactly as described and came quickly
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8 months ago
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8 months ago
Good service. For a Christmas present - not opened to check quality.
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 Verified review
8 months ago
Very quick delivery. The puzzle was darker than expected however.
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Answer by puzzleYOU UK
8 months ago
The photo was taken on a day when the sky was covered with grey clouds. Unfortunately, there was no sun here, which normally provides a natural illumination and 100% reflection of all colours. If, for example, you photograph something with a white surface under a grey cloud cover, the white colour may not be reflected 100% and will end up partially grey in the picture.
 Verified review
9 months ago
It was very easy to order and I was delighted with the puzzle
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9 months ago
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