puzzleYOU UK- Logo - reviews

puzzleYOU UK
Reviews:

764 reviews in the last 12 months24,006 total reviews  

4.83
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 3 Aug 2011
The Trustmark indicates trustworthy online retailers.
puzzleYOU UK fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

16 Nov 2023
 Verified review
I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.

Top negative review

27 Dec 2023
 Verified review
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly. Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for puzzleYOU UK

Sort by  
Latest first
(48)
Reset
20 Dec 2023
 Verified review
Hard to rates as a gift for someone else so never actually saw the puzzle. Purchase and delivery was easy
Report review
20 Dec 2023
 Verified review
Report review
17 Dec 2023
 Verified review
Report review
16 Dec 2023
 Verified review
Don’t know.It was bought as a present
Report review
11 Dec 2023
 Verified review
Report review
6 Dec 2023
 Verified review
Report review
4 Dec 2023
 Verified review
Having a photo turned into a jigsaw puzzle is wonderful and a very special and personalised gift. My puzzle arrived very quickly too
Report review
2 Dec 2023
 Verified review
Report review
1 Dec 2023
 Verified review
Report review
25 Nov 2023
 Verified review
Quick easy service
Report review
21 Nov 2023
 Verified review
Pack it better as its a Christmas present and the box was damaged
Report review
18 Nov 2023
 Verified review
it was quick and of good quality
Report review
15 Nov 2023
 Verified review
Very pleased with the product. However the delivery was late and had been moved around the country before eventually arriving. I was informed three times of a change of delivery day, so I was kept in the loop.
Report review
11 Nov 2023
 Verified review
I liked the quality of the jigsaw. The picture was well represented and the box is smart. I was disappointed when, within seconds of sending the picture I realised I sent the wrong one and you were even then unable to exchange it for the better one, and your response was not helpful. I realise that I should have sent the right picture in the first place, but as it was a gift for a recently widowed mother I needed to get it right and your intransigence meant that I had to buy a second jigsaw to make it better. A shame you are so difficult about this.Especially as I wrote within seconds of placing the order.
Report review
10 Nov 2023
 Verified review
Great communication
Report review
20 Oct 2023
 Verified review
Loved the boxes. Only reason not given an overall 5 star is that my photo wasn't on the front of the boxes.. So will have to print it off individually and put inside the boxes. This could have been my own fault as I didn't realise that you needed to state thar you wanted the jigsaw picture on the front of the box. Apart from this problem, the whole experience was a good one and the end results where excellent. Kind regards Rosie Nicholson
Report review
Answer by puzzleYOU UK
23 Oct 2023
To make the large number of layouts more manageable, we have divided our puzzle boxes into 5 categories: 1. Classic boxes 2. Christmas boxes 3. Boxes without any example 4. Birthday boxes 5. Theme boxes You have selected a puzzle box from category 3. These puzzle boxes are actually intended for customers, who want the puzzle to remain a surprise until it has been completed. For example, when there is a marriage proposal on the puzzle or the announcement of a grandchild.
17 Oct 2023
 Verified review
Everything is great except delivery times
Report review
9 Oct 2023
 Verified review
Report review
8 Sept 2023
 Verified review

Very pleased with jigsaw but website not perfect.

Adding photos to the template was easy but going 'back' on the website didn't always work. I found that I frequently had to start from the beginning again. I am delighted with the result.
Report review
1 Sept 2023
 Verified review
Ease of uplifting my photo
Report review