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puzzleYOU UKReviews

: 22,235Excellent

4.79

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certified since: 03/08/2011
updated on: 09/08/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
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certified since: 03/08/2011
updated on: 09/08/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At puzzleYOU UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for puzzleYOU UK

1,069 verified reviews in the last 12 months

22,235 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I was blown away by puzzleYOU. I heard of the company through a 3rd party voucher scheme and thought I'd give it a go. The website was so easy to navigate - especially as I'm not very tech savvy. I was surprised how easy it was to upload a variety of photos so I could choose the best one for a jigsaw. I didn't really understand that I could add a title to the box, until a pop us asked me to confirm that I wanted to proceed without one. So, I added my favourite holiday photo together with the location and date as a title. It's the perfect keepsake as well as a fun way to rekindle those memories. I love it! The tracking data was updated regularly and the package arrived, as rescheduled, a few days before the original ETA, and only 2 days after placing the order. I will definitely use this company again.
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the most relevant critical review


8 months ago
The puzzle itself was great, good quality. It was a gift and it was well received. However, the delivery side was a bit disappointing. I ordered it because it said it would arrive on time for Xmas then didn’t arrive on the day it said it would and I didn’t get an indication of when it would be, luckily it turned up on Xmas eve but I found out these puzzles are coming from Germany, which would be fine under normal circumstances but because of the EU shipping delays the delivery could’ve always have been delayed yet there is no mention of this on the website.
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Reviews for puzzleYOU UK

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(68)
 Verified review
9 days ago
Good quality puzzles. Though still can't find template with Suarez slots for photos
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 Verified review
1 month ago
My puzzle was completed and despatched within a few days and was well produced.
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 Verified review
1 month ago
This was a gift to friends as a reminder of a wonderful holiday. It was very well received. There has not been time to “do” the jigsaw so a little early to fully comment on puzzle itself. Maybe a longer delay between delivery and question.
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 Verified review
1 month ago
Fast despatch and good value products. Would have given 5 star but the delivery company they use (UPS) kept rescheduling both my deliveries and neither of them arrived the day they were supposed to. Wouldn’t stop me ordering from them again though.
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 Verified review
2 months ago
Great jigsaw for my father who is in his 90’s. Love the fact you can make them personal and add a title to the box. Regular updates for delivery, well made and packaged good. Would have been 5 stars but on ordering (I ordered 2) I inadvertently typed text (didn’t realise when I ordered), which when delivered was typed across my father’s face. I messaged company through their contact email messaging service to see if something could be done but didn’t get a reply which was annoying. I had to order another jigsaw and was very careful not to type in the text box. Just something to be aware of when ordering, otherwise I would recommend although disappointed that PuzzleYou didn’t contact me as this was the 2nd time I’ve ordered from them and puzzles are expensive but knew my father would love them so paid an extra £35 for a duplicate puzzle without text.
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 Verified review
3 months ago
Puzzles are amazing I have ordered 4 now and they come instantly well packaged and fab quality. A great gesture would have been to offer a form of loyalty discount
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3 months ago
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4 months ago
PRO: The quality of the personalised jigsaw puzzle and the box it came in was excellent. CON: Just the price!
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 Verified review
4 months ago 
by JB B.
Good service was a gift for my dad's birthday, he was over whelmed and confused how we got picture on a puzzle. Just let down on delivery said it would be here for his birthday. Arrived a day later
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 Verified review
5 months ago
Very clear picture arrived well packaged
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5 months ago
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5 months ago
The process from start to finish was very quick and efficient. I would definitely recommend to my friends and family.
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 Verified review
5 months ago
The process of creating the puzzle was reasonably easy although it would have been helpful to be able to move the different photos around into the spaces given but instead I had to keep restarting and uploading the photos in a different order so they appeared in the right spaces. Also the adult options for three pictures were fairly limited so I ended up choosing a children's one which was more colourful. The ordering process was straightforward and I am very pleased with the end product.
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 Verified review
5 months ago
Very prompt turnavoer from ordering to delivering, clear details on how final product will look. One very useful improvement would be to make it clear that when you are looking and ordering from UK and want to send overseas, that option should be much clearer as it was not stated until you scrolled down after payment! My gift order had to be sent to a UK address then I had to have it posted onto an overseas address via a family member because that option was not clear from the beginning!
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5 months ago
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5 months ago
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 Verified review
7 months ago
Lovely product and arrived extremely quickly. The only feedback would be to include a photo in the box of the jigsaw itself, as when my partner opened her gift, she didn't know what it was.
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Answer by puzzleYOU UK
7 months ago
We have divided our large selection of puzzle boxes into 4 categories: 1. Classic boxes 2. Boxes without any example 3. Birthday boxes 4. Theme boxes You have selected a puzzle box from category 2. These puzzle boxes are basically meant for customers, who want the puzzle to remain a surprise until it is completely finished. With an example in the box, we would spoil the surprise. If your partner is still in need of an example, please send a small message to the service team in which you mention the order number. They will be glad to send you an example of the photo puzzle.
 Verified review
7 months ago
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 Verified review
7 months ago
Was a bit disappointed that the border blocked out some of the photo
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Answer by puzzleYOU UK
7 months ago
If you use our collage designer and choose a template where the shape of the compartment differs from the shape of the photo, you should click on the photo in the preview and put the persons in the centre of the compartment. If there are more people in the photo than the borders allow, it is better to choose another template.
 Verified review
7 months ago
Great service Great product, good website with information regarding photograph and size of puzzle
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