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puzzleYOU UKReviews

: 22,180Excellent

4.78

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certified since: 03/08/2011
updated on: 01/07/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
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certified since: 03/08/2011
updated on: 01/07/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At puzzleYOU UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for puzzleYOU UK

1,108 verified reviews in the last 12 months

22,180 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
I was blown away by puzzleYOU. I heard of the company through a 3rd party voucher scheme and thought I'd give it a go. The website was so easy to navigate - especially as I'm not very tech savvy. I was surprised how easy it was to upload a variety of photos so I could choose the best one for a jigsaw. I didn't really understand that I could add a title to the box, until a pop us asked me to confirm that I wanted to proceed without one. So, I added my favourite holiday photo together with the location and date as a title. It's the perfect keepsake as well as a fun way to rekindle those memories. I love it! The tracking data was updated regularly and the package arrived, as rescheduled, a few days before the original ETA, and only 2 days after placing the order. I will definitely use this company again.
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the most relevant critical review


6 months ago
The puzzle itself was great, good quality. It was a gift and it was well received. However, the delivery side was a bit disappointing. I ordered it because it said it would arrive on time for Xmas then didn’t arrive on the day it said it would and I didn’t get an indication of when it would be, luckily it turned up on Xmas eve but I found out these puzzles are coming from Germany, which would be fine under normal circumstances but because of the EU shipping delays the delivery could’ve always have been delayed yet there is no mention of this on the website.
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Reviews for puzzleYOU UK

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(73)
 Verified review
10 days ago
Great jigsaw for my father who is in his 90’s. Love the fact you can make them personal and add a title to the box. Regular updates for delivery, well made and packaged good. Would have been 5 stars but on ordering (I ordered 2) I inadvertently typed text (didn’t realise when I ordered), which when delivered was typed across my father’s face. I messaged company through their contact email messaging service to see if something could be done but didn’t get a reply which was annoying. I had to order another jigsaw and was very careful not to type in the text box. Just something to be aware of when ordering, otherwise I would recommend although disappointed that PuzzleYou didn’t contact me as this was the 2nd time I’ve ordered from them and puzzles are expensive but knew my father would love them so paid an extra £35 for a duplicate puzzle without text.
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6 days ago
Fast despatch and good value products. Would have given 5 star but the delivery company they use (UPS) kept rescheduling both my deliveries and neither of them arrived the day they were supposed to. Wouldn’t stop me ordering from them again though.
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3 days ago
This was a gift to friends as a reminder of a wonderful holiday. It was very well received. There has not been time to “do” the jigsaw so a little early to fully comment on puzzle itself. Maybe a longer delay between delivery and question.
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2 months ago
PRO: The quality of the personalised jigsaw puzzle and the box it came in was excellent. CON: Just the price!
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3 months ago 
by JB B.
Good service was a gift for my dad's birthday, he was over whelmed and confused how we got picture on a puzzle. Just let down on delivery said it would be here for his birthday. Arrived a day later
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3 months ago
Very clear picture arrived well packaged
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4 months ago
The process of creating the puzzle was reasonably easy although it would have been helpful to be able to move the different photos around into the spaces given but instead I had to keep restarting and uploading the photos in a different order so they appeared in the right spaces. Also the adult options for three pictures were fairly limited so I ended up choosing a children's one which was more colourful. The ordering process was straightforward and I am very pleased with the end product.
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4 months ago
Very prompt turnavoer from ordering to delivering, clear details on how final product will look. One very useful improvement would be to make it clear that when you are looking and ordering from UK and want to send overseas, that option should be much clearer as it was not stated until you scrolled down after payment! My gift order had to be sent to a UK address then I had to have it posted onto an overseas address via a family member because that option was not clear from the beginning!
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4 months ago
The process from start to finish was very quick and efficient. I would definitely recommend to my friends and family.
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4 months ago
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4 months ago
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4 months ago
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6 months ago
I am very happy I chose puzzleyou for gifts to all my childrens families! I made 72-piece family memory so all seven families can have fun "together" (also possible to play online as "Who´s - who"! I was happy to see puzzle you was in Sweden, England and USA - BUT so very dissappointed that USA did not have the MEMO! So I had to send it from Sweden to that family. WHy, I wonder, do the not have the Memo there??? It is a wonderful gift!! I also bought a big puzzle with pictures from a favourite trip in Europe with our friends and gave them. They loved it - though I haven¨t seen it yet. So GOOD quality, fast shipping av reasonable price. BUT on the downside - I had to make a new one for every new address!!! THAT was NOT good at all. And if I find another company who has that service I must say... I will happily try them! I meant to buy more things but ... that was the problem that it is not possible to save your work. I thank you for saving my Christmas! :-) I gave very good gifts to those I love!
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7 months ago
I've bought several of these over time but this was the first for small children! I could have done with an age guide but my choice (100 pieces) is OK. It's certainly robust enough for children playing. As previously, the colour rendering is accurate and the finish good but not photo quality. I added some text to a picture area comprising mainly leaves. This was to make that area easier than it would otherwise be. It would have been useful to be offered age-related suggestions on all these points. Delivery was spot on, early in fact, and the service has been good every order I've placed.
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7 months ago
Excellent response from customer services when one of my parcels arrived damaged and with part of the order missing. They promptly arranged replacement of the missing puzzles with no additional cost. I would have given five stars but all of my order was for gifts which I didn't actually therefore open so I can't comment on the puzzles themselves but the website to compile them was great and easy to use once you'd got the hang of it.
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1 year ago 
The delivery company were advised to change delivery to a neighbour. I had to arrange for signed delivery to do so but the parcel was left on my doorstep so my other neighbour took it in leading to a panic as to where the puzzle was! The puzzle was appreciated as a present. I am pleased with the company and its presentation. My daughter had previously ordered from you and had a beautiful result
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6 months ago
This jigsaw was lovely and the recipients were really blown away by the personal touch. Setting it up was a little fiddly and I was unable to move the wording on the box but with perseverance I got the picture cropped and positioned where I wanted it. I do feel it is a little expensive but to be honest as a present for a family it is worth it for the looks on their faces!
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6 months ago
the puzzle is for my brothers 70th bday in feb so havent seen it put together yet,but i cant complain about anything,delivery was very good,i loved the box with all the family pics on,the pieces look nice and thick,so all in all im very happy.will gladly tell friends and family all about puzzleyou.thank you so much.
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7 months ago
Order arrived very quickly. Box looks excellent, but is a present so not opened it to see what the quality of the pieces are like. So 4 stars awarded only. The Experience and ease of ordering was very good and easy. If pieces are good then 5 stars would have been given, but that is unknown to me at present.
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6 months ago
I enjoyed designing the collage jigsaw & ordering was easy. Rapid delivery was a nice surprise. I was a little disappointed that a couple of heads had been cut off despite their being on the originals! I put it down to mass production at a busy time but some quality control would improve the product.
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