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Top positive review
16 Nov 2023
Verified review
I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly.
Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
1000 piece jigsaw was excellent quality and delivery was within a few days. The only reason for the four stars is that they are quite expensive. I have purchased five jigsaws so far and it would be nice if returning customers got a reduced price.
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2 Apr 2024
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The jigsaw pieces not as good as had of others
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3 days ago
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6 Apr 2024
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25 Mar 2024
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I am very pleased with the puzzle but I didn't get the writing right so it spoiled the effect.
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11 Mar 2024
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6 Mar 2024
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5 Mar 2024
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20 Mar 2024
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I bought a 1000 piece puzzle and decided to frame it. It was then I found that PuzzleYou produce their puzzle a different size to the standard 1000 piece size. This means that had to buy a frame from them instead of having a large choice of generic frames. Very disappointing.
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Answer by puzzleYOU UK
25 Mar 2024
We would like to inform you that there is no such thing as a standard size for puzzles. 1000 pieces only indicates how many pieces a jigsaw puzzle has. We are specialised in producing premium jigsaw puzzles and as we are not a frame manufacturer, we offer this timeless-looking frame only as a nice to have accessory. We are not forcing anyone to buy this frame and we think there are plenty of framers to be found who can make a frame to your taste with any size you want.
Disappointed as to how the pieces are and the quality of the picture
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Answer by puzzleYOU UK
30 Jan 2024
After having uploaded a photo, a preview appears with a 5 star rating for the resolution of the chosen photograph. In your case only 1 star was given, meaning that your photo had a very low resolution. Furthermore the photograph contained some signs, which show that you seem not to have uploaded the original photograph but a downsized version that probably has gone through social media. We are sorry that you did not ask us for advice and went ahead with the order despite the poor rating of the photo. The higher the resolution of a photo, the sharper the printing result.
28 Dec 2023
Verified review
Good quality and fast
Very easy to create and quick delivery, good quality overall. Overall brightness was a little darker than in the original photo making it much harder than intended!
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29 Dec 2023
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Quick delivery good turnaround photo wasn’t as clear as wanted but that could be down to my photo thought it got the green light
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30 Dec 2023
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Great Jigsaw - full of memories
Love the product but disappointed that it didn’t arrive in time for Christmas (ordered 15 Dec)
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30 Dec 2023
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Extremely helpful and supportive staff over a late delivery.
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