puzzleYOU UKReviews:
763 reviews in the last 12 months24,005 total reviews
Excellent
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Top positive review
16 Nov 2023
Verified review
I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.
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Top negative review
27 Dec 2023
Verified review
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly.
Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
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Reviews for puzzleYOU UK
5 May 2023
Verified review
Very disappointed. Pieces thin and flimsy. Expensive for the quality. Photo came out well in the box but wouldn’t order another.
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Answer by puzzleYOU UK
8 May 2023
Each producer has its own formats, but there are generally three qualities of puzzles available on the market:
1. The so-called discounter puzzle with 1.5 mm thick pieces,
2. The standard puzzle with 1.9 mm thick pieces and
3. The premium puzzle with 2.2 mm thick pieces.
Thanks to in-house production, we may offer premium puzzles with 2.2 mm thick puzzle pieces. Thicker pieces do not exist in classic cardboard puzzles.
Since, unlike most reviews here, you claim that our puzzle pieces are thin and flimsy, we are concerned that something may have gone wrong in production. Please feel free to send us a photo of your puzzle so that we may verify if this is the case and then arrange for replacement.
13 Sept 2023
Verified review
Jigsaw puzzle has not been delivered. Trying to find out if it has been lost
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Answer by puzzleYOU UK
14 Sept 2023
We are sorry that the courier did not deliver your parcel within the scheduled time. We have launched an investigation into the whereabouts of your parcel. Please do not worry, in 99% of cases such a parcel resurfaces and if not, we will of course ensure its replacement. May we ask you to kindly rate our work here if you have actually received the photo puzzle?
6 May 2023
Verified review
I haven't received my order yet.
Should have received on 28th of April
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Answer by puzzleYOU UK
8 May 2023
In the meantime, you have been in contact with our service team. They have sent UPS your information where to hand over your parcel at the gated property. Nothing now stands in the way of a prompt delivery.
24 Dec 2023
Verified review
don't lie about being UK puzzle
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Answer by puzzleYOU UK
28 Dec 2023
You will not find any text anywhere on our website claiming that we are a UK-based company. The reason why the international operating puzzleYOU company offers a webshop with the domain extension co.uk is not only because we want to offer our UK customers the ability to order directly from the manufacturer without intermediaries, but also to be able to show sales separately from all other countries to the UK authorities and pay the applicable tax to HMRC.
15 Dec 2023
Verified review
Did not receive package
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Answer by puzzleYOU UK
4 Jan 2024
In case a parcel does not arrive within the expected time range, please inform our customers service. They will be glad to intermediate with the courier and find out where the parcel is. So far we have always been able to locate parcels, but in your case, the wait took a little longer than usual, so you opted for a refund and we have fulfilled your wish.
12 Dec 2023
Verified review
Blurred
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Answer by puzzleYOU UK
13 Dec 2023
After having uploaded your photo, a preview appears and a 5 star rating below shows you how good the resolution of your photo is. Your photo got only one star, meaning that it has a very low resolution. In this case it would have been better to ask us for advise rather than confirming the order with a bad quality photograph.