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puzzleYOU UK
Reviews:

765 reviews in the last 12 months23,961 total reviews  

4.83
Excellent

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Certified since: 3 Aug 2011
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puzzleYOU UK fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

16 Nov 2023
 Verified review
I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.

Top negative review

27 Dec 2023
 Verified review
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly. Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
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Reviews for puzzleYOU UK

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27 Dec 2023
 Verified review
Use a decent delivery service that don’t just chuck it on the doorstep snd leave!
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Answer by puzzleYOU UK
28 Dec 2023
If the delivery by the courier was not to your satisfaction, we are of course happy to be informed of it. We think Trusted Shops is also doing a poor job here, because how can it be that the last metre in the delivery process allows so many point deductions and we only get two stars, despite the fact that our part of the job, producing a premium photo puzzle and shipping it already the next day, was actually done perfectly.
27 Dec 2023
 Verified review

Uk website based in germany...billed…

Uk website based in germany...billed for and sent 2.. only ordered 1.
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Answer by puzzleYOU UK
28 Dec 2023
Please do not worry, the website is based in the internet, not in Germany. We do not know what led you to assume that your first order had not come in, but you did indeed place a second order and also paid and confirmed it. it might sometimes take a while, especially in busy times, for the order confirmation to arrive by e-mail, so it is advisable to ask us for advice or to check your bank account before going through the order and payment process again.
12 Dec 2023
 Verified review
Blurred
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Answer by puzzleYOU UK
13 Dec 2023
After having uploaded your photo, a preview appears and a 5 star rating below shows you how good the resolution of your photo is. Your photo got only one star, meaning that it has a very low resolution. In this case it would have been better to ask us for advise rather than confirming the order with a bad quality photograph.