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puzzleYOU UKReviews

: 22,180Excellent

4.78

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certified since: 03/08/2011
updated on: 01/07/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
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At puzzleYOU UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 03/08/2011
updated on: 01/07/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At puzzleYOU UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for puzzleYOU UK

1,108 verified reviews in the last 12 months

22,180 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
I was blown away by puzzleYOU. I heard of the company through a 3rd party voucher scheme and thought I'd give it a go. The website was so easy to navigate - especially as I'm not very tech savvy. I was surprised how easy it was to upload a variety of photos so I could choose the best one for a jigsaw. I didn't really understand that I could add a title to the box, until a pop us asked me to confirm that I wanted to proceed without one. So, I added my favourite holiday photo together with the location and date as a title. It's the perfect keepsake as well as a fun way to rekindle those memories. I love it! The tracking data was updated regularly and the package arrived, as rescheduled, a few days before the original ETA, and only 2 days after placing the order. I will definitely use this company again.
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the most relevant critical review


6 months ago
The puzzle itself was great, good quality. It was a gift and it was well received. However, the delivery side was a bit disappointing. I ordered it because it said it would arrive on time for Xmas then didn’t arrive on the day it said it would and I didn’t get an indication of when it would be, luckily it turned up on Xmas eve but I found out these puzzles are coming from Germany, which would be fine under normal circumstances but because of the EU shipping delays the delivery could’ve always have been delayed yet there is no mention of this on the website.
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Reviews for puzzleYOU UK

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(6)
 Verified review
2 months ago
Bought a 500 piece puzzle for my sister for her birthday but 2 pieces were missing when she completed it
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Answer by puzzleYOU UK
2 months ago
Thank you for informing us about the missing pieces, we apologize for this mishap in production. As you have also informed our customer service, a replacement is already being taken care of
 Verified review
5 months ago
My puzzle never turned up so I can’t comment on the quality of the product but the experience was deeply let down by the courier. My quite personal valentines photo has been delivered to a stranger. The online contact form used to report problems with orders didn’t work. The contract phone number simply said it was too busy and cut me off. The best part of the experience was getting a timely refund.
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Answer by puzzleYOU UK
5 months ago
You informed us about the parcel not being on your porch, as stated in the UPS track & trace, at 02:20 pm and at 03:55 pm we responded to your e-mail by telling you that we will let the courier start an investigation into the whereabouts of your parcel. We therefore assume that by the poor contact options mentioned you mean those of UPS. We are sorry that things went wrong in the last few metres and UPS did not help you. As a rule, such a parcel is then returned to us after some time, but as this cannot save your Valentine's surprise anymore, we have met you as best we can.
 Verified review
7 months ago
Some of the pieces of puzzle do not show all of the photos, which is a shame, especially as the puzzles were not cheap to buy, of which I have two. Is it not possible to make the puzzle to fit all of photo??
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Answer by puzzleYOU UK
7 months ago
We offer the possibility to design a puzzle entirely by yourself. As we are not involved in designing the puzzle at all, we have to leave the responsibility for the careful preparation of the puzzle to the customer. To help our customers, we have set up a preview, where one can see exactly how the puzzle will be printed. This preview has shown you that you have selected a collage where some of the photos do not fit into the field provided. Choosing a different collage or matching photos would have solved this problem. We are very sorry that you confirmed the order in spite of this and did not ask us for advice before doing so.
 Verified review
7 months ago
The puzzle was delivered to the wrong house and was only recovered thanks to the lady, to whom it was delivered by mistake, who was able to read the address on the label, unlike the UPS driver.
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Answer by puzzleYOU UK
7 months ago
After we succeeded, in spite of the workload, in sending your magnificent photo puzzle already the next day, it was just as disappointing for us to see that the UPS driver made a mistake on the last few metres. We are glad that one of your neighbours turned up quite quickly with the parcel. We do understand that this may have caused you some excitement, but we are still puzzling over why we, as the producer, only got two stars.
 Verified review
5 months ago
Some pieces are missing, and other pieces are for another puzzle. The box on delivery was sealed.
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Answer by puzzleYOU UK
5 months ago
If it happens that pieces of a puzzle are missing, please send the service team a photo made of the puzzle almost put together so that they can see where the pieces are missing. They will take care that you receive a replacement.
 Verified review
5 months ago
I have 1 piece of our edge missing and one piece in the middle.
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Answer by puzzleYOU UK
5 months ago
If the rare case arises where pieces of a puzzle are missing, please send the service team a photo made of the puzzle almost put together so that they can see where the pieces are missing. The service team will take care that you receive a replacement.