myphotopuzzle.co.ukReviews

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myphotopuzzle.co.uk - Your photo turned into a jigsaw puzzle

This online shop is offering an easy to handle ordering sytem in which you may create a real high quality jigsaw puzzle with your own photograph(s). A wide range of layouts and the possibility to have a dedication printed on top is available to change the puzzle box into an attractive and most original gift.
Contact
puzzle & play GmbH
Auf der Haide 2
92665 Altenstadt/WN
Germany
Trade register
Amtsgericht Weiden i. d. OPf. HRB 3449
Authorised representative
Franz Trescher

Reviews for myphotopuzzle.co.uk

4.84/5.00
Excellent
How is the rating calculated?

4,328 reviews in the last 12 months

90 %
7 %
1 %
1 %
1 %
15,407 total reviews

What other customers say about their experience with myphotopuzzle.co.uk

12 days ago
Delivery was absolutely awful. My order never got delivered to my house and then I had to ask where my order was and I got told my order was left at a local store. If I never asked I wouldnt of known where my order was and after I spent so much money on delivery I was very annoyed. Be aware that they use a awful delivery company.
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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
12 days ago
We always send a shipping confirmation with a parcel number. We are afraid you must have overseen this. By clicking the parcel number the status of the delivery can be viewed at any time. UPS delivers 98% of our daily shipments without any special incidents. We are glad to intervene though, if something unexpected happens. We hope that our craftsmanship finally overshadows the delivery experience.
14 days ago
The canvas we received was not good as one of the subjects had half his forehead missing. On turning it round and looking at the back the rest of the picture was there it obviously had,not been set up properly. I would like a full refund and I will send it back if you wish. It's no use to me as it was a gift.
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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
12 days ago
We are afraid that the canvas has been ordered somewhere else, since we only do photo puzzles;-)
19 days ago
Parcel took 13 days to be delivered and was told by customer service to call UPS and deal with the mater myself!...had to ask for delivery charge to be refunded as didn't even occur to them to offer Very disappointed, wouldn't recommend
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myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
12 days ago
The only reason why we asked you to contact the UPS customer service is because UPS stated that there must be something wrong with the given address, against which you claimed that the address was correct. We thought it would be the most efficient solution to clear what exactly made them not being able to find your address with UPS directly.
20 days ago
I'm actually still waiting due to complete shambles from UPS delivery they use. But products and communications with company good but UPS delivery gives them poor ratings
 Verified review|
20 days ago
Its a good product, however I think it boasts a very high price tag for what it is. I had the personalized jigsaw, but made a spelling mistake. As much as I know this is my fault, as all of the photos are in Florida, you think the staff would of realized that I accidentally missed the D in Florida, even if they would of made a simple curtesy call to check it would of been appreciated. Wasted £40!
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myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
12 days ago
With thousands of photo puzzles running through our automated production system every night, it is impossible to slow down the production line to see if someone might have made a spelling mistake. We can only advise to always check the preview before confirming the order. With our speed the puzzle is produced and packed before your breakfast egg has been boiled.
1 month ago
Sent you a message ,very disappointed because the frame for the 1000 piece jigsaw both purchased from yourselves is too small for the finished jigsaw ,so ive sent an email with sizes on hopefully you'll send a postage paid sticker and either a refund or a frame that fits
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myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
24 days ago
It seems that a puzzle frame for a 500 pieces puzzle has been sent out to you. We apologize for this mishap and will of course take care that you will receive the right puzzle frame.
1 month ago
2 pieces are missing!!!! I want them or a full refund!!!
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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
24 days ago
in the meantime you have contacted our service team and received replacement.
1 month ago
We have a one piece missing this is very disappointing
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myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
1 month ago
This is indeed very disappointing and we apologize for this mistake. Please send a photo of the almost completed photo puzzle to our service team, so that they can take care of a quickly sent replacement.
1 month ago
My puzzle came with missing pieces and had pieces from someone else's puzzle as well
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myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
1 month ago
We are very sorry that this has not been noticed in production. We apologize for the inconvenience. Please be so kind to send a photo of the almost completed photo puzzle to our service team. They will take care of sending you a replacement.
1 month ago
Very disappointed as I emailed with a change 30 mins after order placed. Received acknowledgement that email received, but product still arrived incorrect. Very expensive for product received especially as I did everything according to vendor instructions. Was offered 30% off my next order however will never use this vendor again.
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myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
1 month ago
In an interview we asked our customers if they would like us to start immediately after confirming or if we should wait one hour or possibly one night in case someone did not carefully check the preview and did not notice that a typo was made. 99% of the customers who replied wrote that they would like us to produce and deliver as quickly as possible and that is exactly what we do.
1 month ago
Speedily made and delivered photo reproduced onto the jigsaw pieces is of high quality thank you
 Verified review|
2 months ago
Delivery just outside timescales advised for Covid-19 (understandable/acceptable.) Website difficult to use: not possible to drag & drop the 25 photos (tiny using a phone) & I made a mistake, repeating 1 pic twice. Realised error & quickly contacted customer services. Dismissive & unhelpful response. Therefore spent almost £40 on Mum's 80th birthday gift which is spoiled. Very disappoint
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2 months ago
I am waiting on a reply as my puzzle wasn’t cut properly.
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myphotopuzzle.co.uk- Logo - reviews
myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
1 month ago
We are very sorry for the misunderstanding. Our service team is still waiting for the e-mail in which you promised to attach some photos made of the claimed puzzle. After receipt of your mail a 100% cut photo puzzle will be sent to you!
2 months ago
I can not fault the quality but I had please enter text here was printed across one of the pictures in the puzzle!! Surely the company should have a policy where, if this happens an e-mail, or text alert can be sent to the customer. It was obviously a mistake by myself ( I am new to this type of online ordering) customer service attItude when I rang was awful ( my fault, tough luck!!)
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myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
1 month ago
Our customer service has obviously not covered itself with glory here. Please allow us to rectify this. We will send you a copy, without the unwanted text on the puzzle.
2 months ago
Wasn’t happy with end product heads missing off puzzle offered 50% to do another one !!!!
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2 months ago
This was a present for my friend. Since I ordered it I didn't receive not even one email,,,not even when they dispatched it,,,or when it was out for delivery. The puzzle is nice and arrived quick but not information at all.
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 Answer by myphotopuzzle.co.uk
1 month ago
We always send an order confirmation and a shipping confirmation. If the order confirmation does not arrive within 15 minutes, please put us on your white list.
3 months ago
Quality of jizsaw poor. Few peices the paper of the picture was damaged
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myphotopuzzle.co.uk- Logo - reviews
 Answer by myphotopuzzle.co.uk
2 months ago
If your photo puzzle does not meet our high standard, please do not hesitate to contact our service team, preferably with a photo made of the damaged pieces. They will be glad to take care of a replacement.
3 months ago
The company revived all my postage details and they where correct but never past that onto the delivery company. I also had to chase them up myself and sort it out way before the puzzle company ever got in touch to say there was an issue. Extremely disappointed.
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 Answer by myphotopuzzle.co.uk
2 months ago
The delivery address is printed on the shipping label 1:1 according to the address details entered by the customer. Unfortunately, we cannot trace all those thousands of parcels that leave our production every day, which is why we are forced to assume that our customers follow their parcel themselves. We are of course glad to help if one informs us about a delivery fail.
3 months ago
Very poor customer services, the message please enter text here was printed on the jigsaw, unproffesional
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 Answer by myphotopuzzle.co.uk
2 months ago
You clicked the button "Enter a text", then you moved "please enter a text here" to the top of the puzzle and left it there. That's quite unusual. If someone only clicks the button by accident the system recognizes that it was not edited. Because you edited it, it was stored and shown in the preview. Sorry, but we do not read the texts. In the meantime a new photo puzzle has been sent to you.
3 months ago
Supposed to be delivered 22nd April. Not delivered until 28th April , no apology or explanation
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 Answer by myphotopuzzle.co.uk
2 months ago
the necessary safety measures against corona and the enormous demand for puzzles caused by the forced stay-at-home have overburdened our production, made it impossible to keep the estimated delivery times or send so many affected customers an explanation. We have therefore placed information on the current situation at the top of our website. We apologize for not having contacted you personally.