myphotopuzzle.co.ukReviews

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myphotopuzzle.co.uk - Your photo turned into a jigsaw puzzle

This online shop is offering an easy to handle ordering sytem in which you may create a real high quality jigsaw puzzle with your own photograph(s). A wide range of layouts and the possibility to have a dedication printed on top is available to change the puzzle box into an attractive and most original gift.
Contact
puzzle & play GmbH
Auf der Haide 2
92665 Altenstadt/WN
Germany
Trade register
Amtsgericht Weiden i. d. OPf. HRB 3449
Authorised representative
Franz Trescher

Reviews for myphotopuzzle.co.uk

4.84/5.00
Excellent
How is the rating calculated?

1,675 reviews in the last 12 months

90 %
7 %
2 %
1 %
1 %
12,373 total reviews

What other customers say about their experience with myphotopuzzle.co.uk

Sort order Latest first 
1 month ago
We are missing a piece. No Joke we have 99 pieces out of a hundred. The jigsaw was a gift from the children to their Mother with personal photos making the picture up. Shame the first time we opened it as a family it ended in tears.
 
 Verified review|
 Answer by myphotopuzzle.co.uk
1 month ago
We are very sorry and apologize for the fact that you have received a photo puzzle where one piece is missing. The best solution in such case is to immediately contact the customer support. They know how to turn teardrops into smiles.
2 months ago
Initially they have stated a delivery date that was within a week from purchasing the goods. Later not only this was changed but my order was also split into two even though they had everything on stock when I have placed my order. I had to wait more than a week for delivery. Update on delivery wouldn't give me an estimated time only a date and that was keep changing too.
 
 Verified review|
 Answer by myphotopuzzle.co.uk
2 months ago
We shipped your photo puzzle the next working day without the frame, because we unexpectedly ran out of frames. We do not have a "on stock/not available" status, since we always have a very large stock with all frame sizes. Around Christmas however we had such an unforeseeably increase in the demand for puzzle frames that our supplier couldn't keep up with it. We apologize for the delay.
3 months ago
item arrived well package which was a 200 piece zigsaw, counted the pieces before starting and there was one piece missing.
 
 Verified review|
 Answer by myphotopuzzle.co.uk
2 months ago
We apologize for the fact that you received a photo puzzle where a piece is missing. Please do not hesitate to contact our customer service, they will take care that your puzzle will be complete as quickly as possible.
3 months ago
This is the 3rd year ive purchased a puzzle from myphotopuzzle.co.uk, Delivery and Customer service were both fine but the print quality of the puzzle was extremely poor in comparison to previous years. Each year the pictures were bases on photos from the same camera and were rated as excellent quality when uploaded so im unsure as to why the final print was so poor. I wont be using them again.
 
 Verified review|
 Answer by myphotopuzzle.co.uk
2 months ago
Thank you very much for making us aware of the poor print quality. This was our mistake and we apologize for the inconvenience this has caused. In the meantime a newly printed puzzle in the desired quality has been sent to you.
7 months ago
I have had two previous puzzles which were fabulous, they are on my wall and have been very much admired - however - when the third one arrived it had one grandchild missing When I spoke to an advisor I was told they had cut him off because the photo was too long for their machine How can this be acceptable ?? No refund because I’d paid through PayPal
 
 Verified review|
 Answer by myphotopuzzle.co.uk
7 months ago
We do of course not deliberately cut off family members, it is technically just not possible to adapt a photo that is wider than the 4:3 aspect ratio of a puzzle. In order to avoid persons or important objects being cut off, we show a preview with all cutting lines directly after the upload. We are very sorry that you must have overseen this. Our service team will contact you to find a solution.
8 months ago
Had to wait in all day for delivery, not impressed The only timescale I received was by the end of the day at 4pm. Did not realise the product came from Germany. I prefer to shop with a UK business.
 
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 Answer by myphotopuzzle.co.uk
8 months ago
You are right about the fact that UPS does not give a time indication. We agree that for that matter UPS is a bit old-fashioned. For those who do not want to wait all day at home, they do however offer a delivery to a pick-up point nearby. We hope that you will nevertheless enjoy your photo puzzle.
9 months ago
Unfortunately the our jigsaw was missing 11 pieces and had 2 extra pieces which werent even from our jigsaw
 
 Verified review|
 Answer by myphotopuzzle.co.uk
9 months ago
We apologize for this mishap. Our service team has received your mail and is already taking care of your replacement.
9 months ago
Delivery took weeks to arrive, I bought this as a birthday present and it ended up being very late
 
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11 months ago
Arrived 4 days late which meant missed the Birthday was brought for - the reason I picked this company over cheaper providers was because of the fast delivery. When emailed first got a response apologising but then had to send several emails following up as got no further responses and when I finally did was rude.
 
 Verified review|
 Answer by myphotopuzzle.co.uk
11 months ago
We are happy that 98% of our shipments arrive as foreseen. We are very sorry that the transport of your parcel has been delayed by a sorting mistake and missed connections. When ordered for a birthday, this is indeed very annoying. Our employees are however depending on the information UPS gives us. We apologize for the fact that we have not been able to send you more updates.