puzzleYOU UK

Reviews:

To make the large number of layouts more manageable, we have divided our puzzle boxes into 5 categories: 1. Classic boxes 2. Christmas boxes 3. Boxes without any example 4. Birthday boxes 5. Theme boxes You have selected a puzzle box from category 3. These puzzle boxes are actually intended for customers, who want the puzzle to remain a surprise until it has been completed. For example, when there is a marriage proposal on the puzzle or the announcement of a grandchild. It would be inappropriate for us to anticipate the surprise with a picture in the box. We kindly ask for your understanding. Our service team has sent you an example by e-mail.

In the week before Christmas, our production team worked 24/7 and, as a result, we managed to get your order shipped within 24h. So in that respect, we did a tremendous job. For all employees, this Christmas was ideal, 4 days off in a row. But of course this also applied to the people working in the courier services, which is why we understand your disappointment after your parcel arrived at the distribution centre in Croydon on the Friday before Christmas, but got stuck there and was not forwarded on the route to Raynes Park. Although we as producers cannot help the fact that the Friday before Christmas must have been a madhouse at this distribution centre, we apologise for the delay and hope that the puzzle will provide enjoyment after all.

According to the information provided by UPS, there were disruptions in the Eurotunnel, which prevented some shipments from being delivered on time. This is a case of force majeure, which is why we have not been able to see this delay coming in advance. We are very sorry for the delay and we also want to apologise on behalf of UPS for the inconvenience caused. We know we can't make up for a ruined Christmas surprise, but we hope the gift will still bring joy even afterwards.

At the time of ordering the estimated delivery date was Wed, 27/12/2023 – Thu, 28/12/2023. According to UPS your parcel was left on Thursday, December 28 at 9:30 at your porch. In case you did not happen to find your parcel there, please be so kind as to contact our customer service. they will have UPS launch an investigation into the whereabouts of your parcel.

Your parcel was out for delivery on December 22, 2023 but due to a delivery address change requested by the receiver the estimated delivery date was changed.

We are very sorry that it has come to this misunderstanding. After our customers service had answered to your e-mail, we received a message that our answer to you had been blocked by your mail server. We assume that this might have been the reason why our order confirmation did not reach you either. Our customer service will contact you to find a solution. In relation to the misunderstanding mentioned above, we would like to inform all readers here about the following: Once you have confirmed your order and the payment has gone through, you will automatically be taken to the so-called checkout page. On this page you will not only find all information about the order but also your order number. By clicking the order number you will be lead to your personal status page, where you may monitor the progress of your order. It is recommended to save the web address of your status page until you receive the order.

We know that we cannot make up for a failed surprise and once again offer our sincere apologies. We have arranged for a full refund today.

If the puzzle really is as described by you, then it would make sense to contact customer service and send them a picture of the print result. The photo should however show something more than just one puzzle piece. Fact is that none of our puzzles has poor quality cardboard and if the colours do not match the photograph, you can make use of your guarantee and receive a new photo puzzle with the quality we have become known for.

We apologize for the delay and we understand that you must be worried, but If an order is not delivered on the specified date, it is recommended to contact customer service rather than to wait almost two weeks and then give a poor rating for a delay for which the producer is not to blame. Only if we get to know that a shipment has not arrived may our customer service initiate the courier to investigate the whereabouts of the parcel. We will contact UPS and make sure you receive your order.

Each producer has its own formats, but there are generally three qualities of puzzles available on the market: 1. The so-called discounter puzzle with 1.5 mm thick pieces, 2. The standard puzzle with 1.9 mm thick pieces and 3. The premium puzzle with 2.2 mm thick pieces. Thanks to in-house production, we may offer premium puzzles with 2.2 mm thick puzzle pieces. Thicker pieces do not exist in classic cardboard puzzles. Since, unlike most reviews here, you claim that our puzzle pieces are thin and flimsy, we are concerned that something may have gone wrong in production. Please feel free to send us a photo of your puzzle so that we may verify if this is the case and then arrange for replacement.

We are sorry that the courier did not deliver your parcel within the scheduled time. We have launched an investigation into the whereabouts of your parcel. Please do not worry, in 99% of cases such a parcel resurfaces and if not, we will of course ensure its replacement. May we ask you to kindly rate our work here if you have actually received the photo puzzle?

In the meantime, you have been in contact with our service team. They have sent UPS your information where to hand over your parcel at the gated property. Nothing now stands in the way of a prompt delivery.

In case a parcel does not arrive within the expected time range, please inform our customers service. They will be glad to intermediate with the courier and find out where the parcel is. So far we have always been able to locate parcels, but in your case, the wait took a little longer than usual, so you opted for a refund and we have fulfilled your wish.