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puzzleYOU UKReviews

: 22,178Excellent

4.78

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certified since: 03/08/2011
updated on: 30/06/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
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certified since: 03/08/2011
updated on: 30/06/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At puzzleYOU UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for puzzleYOU UK

1,112 verified reviews in the last 12 months

22,178 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
I was blown away by puzzleYOU. I heard of the company through a 3rd party voucher scheme and thought I'd give it a go. The website was so easy to navigate - especially as I'm not very tech savvy. I was surprised how easy it was to upload a variety of photos so I could choose the best one for a jigsaw. I didn't really understand that I could add a title to the box, until a pop us asked me to confirm that I wanted to proceed without one. So, I added my favourite holiday photo together with the location and date as a title. It's the perfect keepsake as well as a fun way to rekindle those memories. I love it! The tracking data was updated regularly and the package arrived, as rescheduled, a few days before the original ETA, and only 2 days after placing the order. I will definitely use this company again.
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the most relevant critical review


6 months ago
The puzzle itself was great, good quality. It was a gift and it was well received. However, the delivery side was a bit disappointing. I ordered it because it said it would arrive on time for Xmas then didn’t arrive on the day it said it would and I didn’t get an indication of when it would be, luckily it turned up on Xmas eve but I found out these puzzles are coming from Germany, which would be fine under normal circumstances but because of the EU shipping delays the delivery could’ve always have been delayed yet there is no mention of this on the website.
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Reviews for puzzleYOU UK

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(73)
 Verified review
2 days ago
This was a gift to friends as a reminder of a wonderful holiday. It was very well received. There has not been time to “do” the jigsaw so a little early to fully comment on puzzle itself. Maybe a longer delay between delivery and question.
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2 days ago
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3 days ago
Never done a puzzle before admittedly having my wife and daughter in the puzzle gave me the motivation to do it great you can personalise it
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3 days ago
Great product and fast service
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4 days ago
Really good service, could have done with a picture of the puzzle on the inside so the person knew what the puzzle was of as it was a gift. Other then that it was good.
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4 days ago
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4 days ago
This is the 2nd time I have had a puzzle made for me. I've another planned for Christmas. Each time I've had a 1000 piece puzzle. The pictures are great and the cut off the puzzle is crisp. The box is nice and strong and it came well packaged. The website is nice and easy to use to perfect your design.
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4 days ago
Really lovely gift
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5 days ago
Fast despatch and good value products. Would have given 5 star but the delivery company they use (UPS) kept rescheduling both my deliveries and neither of them arrived the day they were supposed to. Wouldn’t stop me ordering from them again though.
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5 days ago
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5 days ago
So far so good box looks fabulous and delivered on time but as a gift I cannot currently tell you anymore
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6 days ago
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6 days ago
Really good product and really good customer service when I made a mistake uploading the first photo. Delivered on time too
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7 days ago
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7 days ago
Beautiful puzzle it was a gift for my husband very happy
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9 days ago
Great jigsaw for my father who is in his 90’s. Love the fact you can make them personal and add a title to the box. Regular updates for delivery, well made and packaged good. Would have been 5 stars but on ordering (I ordered 2) I inadvertently typed text (didn’t realise when I ordered), which when delivered was typed across my father’s face. I messaged company through their contact email messaging service to see if something could be done but didn’t get a reply which was annoying. I had to order another jigsaw and was very careful not to type in the text box. Just something to be aware of when ordering, otherwise I would recommend although disappointed that PuzzleYou didn’t contact me as this was the 2nd time I’ve ordered from them and puzzles are expensive but knew my father would love them so paid an extra £35 for a duplicate puzzle without text.
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9 days ago
Price, speed, efficiency, ease.
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10 days ago
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11 days ago
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11 days ago
Great gift idea, bought the frame for the puzzle as way. Reasonably priced and was delivered when expected. Recipient of the gift loved it.
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