puzzleYOU UK- Logo - reviews

puzzleYOU UK
Reviews:

765 reviews in the last 12 months23,961 total reviews  

4.83
Excellent

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Top positive review

16 Nov 2023
 Verified review
I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.

Top negative review

27 Dec 2023
 Verified review
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly. Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
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Reviews for puzzleYOU UK

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9 days ago
 Verified review
I bought a 1000 piece puzzle and decided to frame it. It was then I found that PuzzleYou produce their puzzle a different size to the standard 1000 piece size. This means that had to buy a frame from them instead of having a large choice of generic frames. Very disappointing.
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Answer by puzzleYOU UK
4 days ago
We would like to inform you that there is no such thing as a standard size for puzzles. 1000 pieces only indicates how many pieces a jigsaw puzzle has. We are specialised in producing premium jigsaw puzzles and as we are not a frame manufacturer, we offer this timeless-looking frame only as a nice to have accessory. We are not forcing anyone to buy this frame and we think there are plenty of framers to be found who can make a frame to your taste with any size you want.
26 Jan 2024
 Verified review
Disappointed as to how the pieces are and the quality of the picture
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Answer by puzzleYOU UK
30 Jan 2024
After having uploaded a photo, a preview appears with a 5 star rating for the resolution of the chosen photograph. In your case only 1 star was given, meaning that your photo had a very low resolution. Furthermore the photograph contained some signs, which show that you seem not to have uploaded the original photograph but a downsized version that probably has gone through social media. We are sorry that you did not ask us for advice and went ahead with the order despite the poor rating of the photo. The higher the resolution of a photo, the sharper the printing result.
31 Dec 2023
 Verified review
Puzzle was smaller than expected and also it is not clear that this comes from Germany. I ordered and received 2 weeks later and after Christmas
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Answer by puzzleYOU UK
4 Jan 2024
In the navigation in our shop, you can click on "Photo Puzzles" and be directed to the product pages of the individual puzzles. Here you will find all details such as the size of the puzzle, the size of the pieces, etc. We where quite proud that we managed to ship your order in the busiest week of the year already the next day, so it was also disappointing for us to find that your parcel got stuck at the Northampton distribution centre on the Friday before Christmas and was not forwarded to Peterborough. We know we cannot make up for a missed Christmas surprise, but we hope for your understanding that this was a mishap beyond our control.
27 Dec 2023
 Verified review

Great product, issue with cut of pieces this year.

I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly. Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
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Answer by puzzleYOU UK
28 Dec 2023
We very much appreciate your bringing this to our attention. Due to the higher speed, at which we work in production in the pre-Christmas period, such mistakes are sometimes overlooked. Should you however prefer to receive a puzzle with the quality you are used to from us, please be so kind as to send a photo of the misshapen puzzle pieces to customer service. They will be happy to send you a perfect copy.
24 Dec 2023
 Verified review
don't lie about being UK puzzle
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Answer by puzzleYOU UK
28 Dec 2023
You will not find any text anywhere on our website claiming that we are a UK-based company. The reason why the international operating puzzleYOU company offers a webshop with the domain extension co.uk is not only because we want to offer our UK customers the ability to order directly from the manufacturer without intermediaries, but also to be able to show sales separately from all other countries to the UK authorities and pay the applicable tax to HMRC.
27 Oct 2023
 Verified review

Late delivery

Estimated date of delivery was optimistic. Arrived 4 days late after being stuck in Germany for 3 days with no action and no explanation. I also would have preferred a plain boxed item as illustrations of jigsaw pieces all over parcel somewhat gives the game away if meant as a surprise.
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22 Oct 2023
 Verified review

Great product, delivery not so good.

I was given a delivery date, which I then changed to a date I would be home. The delivery time was then updated to a time that had already passed, then the actual delivery was made the next day, so I had to go and collect it from a collection point. Great product, delivery not so good.
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18 Oct 2023
 Verified review

Plain packaging please

Very disappointed that when delivered it comes in packaging that has jigsaws printed all over it.. my husband knows that I know have a jigsaw for his pressie.
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20 Aug 2023
 Verified review
Am happy with the quality of the pieces and the clarity of the picture. However, what has stopped me giving more stars is the fact that the picture is not square so have a dark border along the top and down one side which is disappointing.
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Answer by puzzleYOU UK
23 Aug 2023
Thank you for your comment, this is however not a border, but your carpet. You seem to have put a regular photo down on the carpet in order to make a digital photograph of it. After having uploaded this photograph to our ordering system, our preview showed that part of your carpet was on the puzzle. We are sorry that you nevertheless confirmed the order and did not ask us for advice. We offer the opportunity to design a puzzle entirely by yourself. Since we are not involved in the preparation of this design, we must place the responsibility for careful preparation on the customer. This is because the uploaded photos are sent directly to the printing machines as an immutable file.
14 May 2023
 Verified review
Order arrived several days later than expected so missed the birthday it was bought for. Used puzzleyou rather than another cheaper company as they stated it would arrive in time so disappointing. Product good when it arrived though.
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17 Apr 2023
 Verified review
Some of the photos were out of line, maybe my responsibility but it would be helpful if they could have been pointed out to me.
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Answer by puzzleYOU UK
17 Apr 2023
Since photos are rectangular and the game cards square, part of the photo must always be cut off. To avoid misunderstandings, it is intended that the customer decides which part of the photo will be visible on the cards. To achieve this, we show a preview with all the cards, where with a simple double-click on each card one may edit the photo and put the people in the centre. We are sorry that you seem to have overlooked the advice to adjust the images.