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puzzleYOU UKReviews

: 22,180Excellent

4.78

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certified since: 03/08/2011
updated on: 01/07/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
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certified since: 03/08/2011
updated on: 01/07/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At puzzleYOU UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for puzzleYOU UK

1,108 verified reviews in the last 12 months

22,180 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
I was blown away by puzzleYOU. I heard of the company through a 3rd party voucher scheme and thought I'd give it a go. The website was so easy to navigate - especially as I'm not very tech savvy. I was surprised how easy it was to upload a variety of photos so I could choose the best one for a jigsaw. I didn't really understand that I could add a title to the box, until a pop us asked me to confirm that I wanted to proceed without one. So, I added my favourite holiday photo together with the location and date as a title. It's the perfect keepsake as well as a fun way to rekindle those memories. I love it! The tracking data was updated regularly and the package arrived, as rescheduled, a few days before the original ETA, and only 2 days after placing the order. I will definitely use this company again.
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the most relevant critical review


6 months ago
The puzzle itself was great, good quality. It was a gift and it was well received. However, the delivery side was a bit disappointing. I ordered it because it said it would arrive on time for Xmas then didn’t arrive on the day it said it would and I didn’t get an indication of when it would be, luckily it turned up on Xmas eve but I found out these puzzles are coming from Germany, which would be fine under normal circumstances but because of the EU shipping delays the delivery could’ve always have been delayed yet there is no mention of this on the website.
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Reviews for puzzleYOU UK

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(30)
 Verified review
13 days ago
I didn’t receive it on time after repeated emails stating it would be
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Answer by puzzleYOU UK
12 days ago
After we have given so much effort to send your photo puzzle already the next day, it is as disappointing for us to see that the courier did not keep the promise and delivered with a delay as an exception to the rule. we hope that, although the gift came too late, grandma is nevertheless very happy with her beautiful puzzle, which we have produced so carefully and competently.
 Verified review
1 month ago
The box looks good,puzzle quality no bed,but they don't print the photo inside om a4 paper or on the box anyway they can put small picture on paper imside box..how make puzzle if you don't know what is inside..now need go to make picture and put inside box..
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Answer by puzzleYOU UK
24 days ago
Due to the large range of puzzle boxes, we have divided our puzzle boxes into 4 categories: 1. Classic boxes 2. Boxes without any example 3. Birthday boxes 4. Theme boxes You have selected a puzzle box from category 2. These puzzle boxes are actually meant for customers, who want the puzzle to remain a surprise until it is completed. These customers use their photo puzzle e.g. for occasions like a marriage proposal or to announce pregnancy. It would be inappropriate to make the surprise fail by putting a picture in the box. That is why we have given this box category a name that speaks for itself.
 Verified review
3 months ago
Not in time and bad costumer service
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Answer by puzzleYOU UK
3 months ago
We understand your disappointment about the late delivery, but when a parcel has left our production facility and seems to have been delayed en route, our customer service team can do no more than contact the courier and ask for this to be resolved quickly.
 Verified review
4 months ago
Awful still waiting for parcel from ups
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Answer by puzzleYOU UK
4 months ago
It is a pity that you seem to have overseen in the order confirmation that your address was not entered correctly and the street name and house number were missing. UPS simply had no way to deliver the parcel. In the meantime, they have received the correction of the address details and will deliver your parcel soon.
 Verified review
4 months ago
My item was sent by UPS who could not find entry to my building. I have provided my telephone number when ordering the item (puzzle). I Was made to wait at home for two days and the delivery was kept being rescheduled without explanation. If my number was given to UPS, the item would arrive on time for my nephews birthday. Request a refund - no reply.
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Answer by puzzleYOU UK
4 months ago
We are very sorry that there have been some issues with the courier service, but the order history shows that no telephone number was given when entering the address data.
 Verified review
5 months ago
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 Verified review
5 months ago
Package never arrived.
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Answer by puzzleYOU UK
5 months ago
In the meantime, our customer service has contacted UPS and initiated an investigation into the whereabouts of your parcel. According to the delivery confirmation, the parcel was accepted by one of your neighbours, so we assume that you will soon have your photo puzzle in hand. Should the exceptional case arise where a parcel does not turn up, we will of course provide a replacement.
 Verified review
5 months ago
I assumed a 1000 piece puzzle would be normal size pieces, unfortunately these are so small I doubt my son and his family will do it, very dissatisfied, I didn’t read anywhere the pieces were extra small. Should definitely be stated on the page, buyers beware of the size of the pieces.
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Answer by puzzleYOU UK
5 months ago
In the navigation at the top of the website you will find the term "Photo Puzzle". When you go to it, a tab opens where all formats of photo puzzles are shown. By clicking on, for example, "Photo puzzle with 1000 pieces", you will be taken to the product page, where you will find all the details about the 1000 piece photo puzzle, including the size of the pieces. The size of 1000 piece jigsaw puzzles is not standardised, but as the difference of the whole jigsaw puzzle compared to those of other producers is at most a few cm, the pieces of a 1000 piece jigsaw puzzle are generally identical in terms of their circumference. Compared to the 48, 100 and 200 piece puzzles that are intended for children, the pieces of a 1000 piece puzzle are of course quite small. Despite or rather because of this, our 1000 piece photo puzzle has been the most chosen photo puzzle for already more than 10 years
 Verified review
5 months ago
Missing pieces and extra edges that wasn’t even for same puzzle?!
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Answer by puzzleYOU UK
5 months ago
If any of the pieces of your photo puzzle are missing, please contact our customer service team, ideally by sending a photo of the jigsaw puzzle put so far to service@myphotopuzzle.co.uk. They will provide a replacement without ifs and buts.
 Verified review
6 months ago
I ordered a personalised jigsaw puzzle and its got pieces from another jigsaw puzzle in with it and my one has lots of pieces missing from it. Now it's too late to get a replacement or my money back
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Answer by puzzleYOU UK
6 months ago
It's never too late to send the customer service team a photo made of the puzzle with the missing places. They will be glad to take care that your photo puzzle will be complete soon.
 Verified review
6 months ago
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 Verified review
6 months ago
I haven’t even had my delivery yet the service just isn’t up to standards
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 Verified review
6 months ago
There are 3 pieces missing! Only adults have been doing the jigsaw and we’ve been very careful. It would be 5 stars if we had all the pieces. The picture and quality are great. Disappointing as it cost a lot of money.
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Answer by puzzleYOU UK
6 months ago
We apologise for this mistake. After discovering the missing pieces, you will certainly have contacted the service team and reported this. In that case, you will not have to wait long for a replacement.
 Verified review
7 months ago
This was ordered by my neighbor who was not impressed. She contacted your company who said they could find no record of the order & no payment details. The payment was taken from my bank account. I spoke to someone who asked me to phone back with some details, this I did but was told she was unavailable but would phone me back but never has
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Answer by puzzleYOU UK
6 months ago
May we ask you to send a copy of the payment by e-mail to: service@myphotopuzzle.co.uk. The accounting department will then use the transaction number to track your payment and offer you a solution.
 Verified review
7 months ago
Asking for a review and haven’t even received my item or been given updates on
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Answer by puzzleYOU UK
7 months ago
In order to ensure the neutrality of the ratings, we have the survey carried out by the independent Trusted Shops, which of course cannot see if there has been a delay in delivery. In the shipping confirmation that we sent you by email, there is a link to the UPS Track & Trace system, where you can find updates on the status of the delivery. We are very sorry that your order has not arrived within the targeted delivery time, we will contact UPS and let you know where the parcel is as soon as possible.
 Verified review
7 months ago
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Answer by puzzleYOU UK
7 months ago
To make it easier to find the right template in the large assortment of puzzle boxes, we have divided it into 5 categories: 1. Christmas boxes 2. Classic boxes 3. Boxes without any example 4. Birthday boxes 5. Theme boxes The third category is meant for customers who want the puzzle to remain a surprise until it has been completed. We would spoil the surprise if we were to put in a picture of the puzzle, so we thought it would be a good idea to call that category "Boxes without any example".
 Verified review
7 months ago
Assist more with the delivery
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Answer by puzzleYOU UK
7 months ago
we have become the no. 1 because we concentrate on what we do best: producing premium puzzles. We prefer to leave the delivery of these puzzles to the courier, who has more experience in transporting and delivering large numbers of parcels than we do. To keep the customer informed about the status of the shipment we send a shipping confirmation with a link to the UPS track & trace page. Here one is kept informed about the status of the delivery at all times. If anything is unclear while tracking, both UPS customer service and our service team are available to answer your questions.
 Verified review
7 months ago 
I am still waiting for both the product and a response to my last letter Very poor communication
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Answer by puzzleYOU UK
7 months ago
After you reported to us that your parcel did not arrive within the expected time, we wanted to start with a re-production of your puzzle. We noticed however that the resolution of your photo was too low. We therefore sent you an email asking if you could send us a better photo or if you would rather have a refund. We are now looking forward to your answer.
 Verified review
7 months ago
Atrocious quality and when I complained, no answer
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Answer by puzzleYOU UK
7 months ago
In the busiest month of the year, it sometimes happens that you have to wait a little longer than usual for an answer from the service team. In the meantime, you have received a response in which they have explained that it was the the quality of your extremely low resolution picture that caused the unsatisfactory printing result. We can only advise not to take pictures from the Internet and only use photos directly from the camera. Please do pay attention to the 5 star rating of the resolution in the preview that we show you directly after having uploaded a photo.
 Verified review
7 months ago
Shocking company ! Avoid at all costs. The image on the website and the image on the puzzle box is totally different. There is no automatic prompt that clearly states using a certain photo will result in a blury image , then they have the cheek to blame you for that error and ask you to construct the item to proove it is blury!
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Answer by puzzleYOU UK
7 months ago
We are very sorry for what happened, but we need to contradict your statement. Immediately after having uploaded a photo, a preview appears with a 5 star rating for resolution. Your photo got only two stars, which indicates that this photo will end up in a only 2 star printing result. On top of that, your picture was blurred. We understand that e.g. on the small screen of a mobile phone it might be difficult to recognise that a photo is not sharp, but we assume that the customer takes the low star rating as a reason for not confirming the order and asking us for advice.