puzzleYOU UK- Logo - reviews

puzzleYOU UK
Reviews:

765 reviews in the last 12 months23,961 total reviews  

4.83
Excellent

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Top positive review

16 Nov 2023
 Verified review
I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.

Top negative review

27 Dec 2023
 Verified review
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly. Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
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Reviews for puzzleYOU UK

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4 Jan 2024
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4 Jan 2024
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4 Jan 2024
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3 Jan 2024
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3 Jan 2024
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Too late for Xmas

Was part of my grandsons Xmas present - arrived on 28th Dec. Maybe the delivery companies fault. Just disappointed.
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Answer by puzzleYOU UK
4 Jan 2024
According to the information provided by UPS, there were disruptions in the Eurotunnel, which prevented some shipments from being delivered on time. This is a case of force majeure, which is why we have not been able to see this delay coming in advance. We are very sorry for the delay and we also want to apologise on behalf of UPS for the inconvenience caused. We know we can't make up for a ruined Christmas surprise, but we hope the gift will still bring joy even afterwards.
3 Jan 2024
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3 Jan 2024
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3 Jan 2024
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Easy to do
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3 Jan 2024
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Nice product, quick delivery
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2 Jan 2024
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2 Jan 2024
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2 Jan 2024
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2 Jan 2024
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Puzzle exceeded expectations! Great quality, very smart.

Excellent quality, swift delivery, would highly recommend. Recipient delighted with it.
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2 Jan 2024
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Fantastic turnaround time and fab quality.
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2 Jan 2024
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Promised to arrive on a date and didnt

Promised to arrive on a date and disnt
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Answer by puzzleYOU UK
4 Jan 2024
At the time of ordering the estimated delivery date was Wed, 27/12/2023 – Thu, 28/12/2023. According to UPS your parcel was left on Thursday, December 28 at 9:30 at your porch. In case you did not happen to find your parcel there, please be so kind as to contact our customer service. they will have UPS launch an investigation into the whereabouts of your parcel.
1 Jan 2024
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High quality print and quick delivery.
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1 Jan 2024
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1 Jan 2024
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Good quality product. Highly recommend .
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31 Dec 2023
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Jigsaw puzzle was made and delivered promptly
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31 Dec 2023
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Stress free experience

The website is so easy to use and the product arrived earlier than expected (which at Christmas is always appreciated) - a stress free experience and an excellent product.
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