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puzzleYOU UKReviews

: 22,180Excellent

4.78

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certified since: 03/08/2011
updated on: 01/07/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
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At puzzleYOU UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 03/08/2011
updated on: 01/07/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At puzzleYOU UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for puzzleYOU UK

1,108 verified reviews in the last 12 months

22,180 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
I was blown away by puzzleYOU. I heard of the company through a 3rd party voucher scheme and thought I'd give it a go. The website was so easy to navigate - especially as I'm not very tech savvy. I was surprised how easy it was to upload a variety of photos so I could choose the best one for a jigsaw. I didn't really understand that I could add a title to the box, until a pop us asked me to confirm that I wanted to proceed without one. So, I added my favourite holiday photo together with the location and date as a title. It's the perfect keepsake as well as a fun way to rekindle those memories. I love it! The tracking data was updated regularly and the package arrived, as rescheduled, a few days before the original ETA, and only 2 days after placing the order. I will definitely use this company again.
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the most relevant critical review


6 months ago
The puzzle itself was great, good quality. It was a gift and it was well received. However, the delivery side was a bit disappointing. I ordered it because it said it would arrive on time for Xmas then didn’t arrive on the day it said it would and I didn’t get an indication of when it would be, luckily it turned up on Xmas eve but I found out these puzzles are coming from Germany, which would be fine under normal circumstances but because of the EU shipping delays the delivery could’ve always have been delayed yet there is no mention of this on the website.
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Reviews for puzzleYOU UK

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 Verified review
2 months ago
looks good and fast delivery
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 Verified review
2 months ago
Bought a 500 piece puzzle for my sister for her birthday but 2 pieces were missing when she completed it
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Answer by puzzleYOU UK
2 months ago
Thank you for informing us about the missing pieces, we apologize for this mishap in production. As you have also informed our customer service, a replacement is already being taken care of
 Verified review
2 months ago
Great chance to remember your holidays
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 Verified review
2 months ago
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 Verified review
2 months ago
We are very pleased with our purchase The delivery was slightly delayed however that didn't detract from the otherwise good service
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 Verified review
2 months ago
Great product, efficient service and good delivery.
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 Verified review
2 months ago
Excellent, easy to use website and very quick delivery
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 Verified review
2 months ago
Good quality puzzle and delivered very quickly. Perfect present for my elderly father. Thank you
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 Verified review
2 months ago
Ordered 6 of these jigsaw puzzles now as they are great quality and I like being able to personalise the puzzle as well as the presentation box. Great choice of templates to. It would be nice if there was an option to choose more than one colour for the text (where there is more than one word).
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 Verified review
3 months ago
I wanted to do something different for my mam's birthday. Looking for ideas from the hobbies she has I thought it would be a good idea to have a photograph of my dog, who she loves, made into a jigsaw. Mam lived it! The whole thing is full of quality from the box to the jigsaw itself.
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 Verified review
3 months ago
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3 months ago
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 Verified review
3 months ago
I bought this jigsaw as a birthday present for a friend. It was so easy to order and upload the photos that I wanted to use. Very prompt delivery too. Highly recommended.
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 Verified review
3 months ago
From order to door was 1 week and it was over Easter weekend.
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 Verified review
3 months ago
The puzzle was absolutely brilliant, the photos were so clear, I got this for a young autistic boy who finds it hard to concentrate, because it was his wee cousin he was able to finish it,I highly recommend this.
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 Verified review
3 months ago
Puzzle looked great and arrived quickly
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 Verified review
3 months ago
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 Verified review
3 months ago
Not in time and bad costumer service
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Answer by puzzleYOU UK
3 months ago
We understand your disappointment about the late delivery, but when a parcel has left our production facility and seems to have been delayed en route, our customer service team can do no more than contact the courier and ask for this to be resolved quickly.
 Verified review
3 months ago
The product itself I have had no issue with; however the product was l delivered 8 days later than whe originally stated and was actually later in the end than the occasion it was bought for.
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Answer by puzzleYOU UK
3 months ago
As we are used to our parcels being delivered on the third working day at the latest, we were just as disappointed to see that something seems to have gone seriously wrong at UPS, resulting in this very unusual delay. We apologise for this and hope that the recipient is happy with his gift after all.
 Verified review
3 months ago
Great service; kept up to date with delivery.Would use again.
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