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puzzleYOU UKReviews

: 22,180Excellent

4.78

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certified since: 03/08/2011
updated on: 01/07/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
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At puzzleYOU UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 03/08/2011
updated on: 01/07/2022
puzzleYOU UK is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At puzzleYOU UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for puzzleYOU UK

1,108 verified reviews in the last 12 months

22,180 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
I was blown away by puzzleYOU. I heard of the company through a 3rd party voucher scheme and thought I'd give it a go. The website was so easy to navigate - especially as I'm not very tech savvy. I was surprised how easy it was to upload a variety of photos so I could choose the best one for a jigsaw. I didn't really understand that I could add a title to the box, until a pop us asked me to confirm that I wanted to proceed without one. So, I added my favourite holiday photo together with the location and date as a title. It's the perfect keepsake as well as a fun way to rekindle those memories. I love it! The tracking data was updated regularly and the package arrived, as rescheduled, a few days before the original ETA, and only 2 days after placing the order. I will definitely use this company again.
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the most relevant critical review


6 months ago
The puzzle itself was great, good quality. It was a gift and it was well received. However, the delivery side was a bit disappointing. I ordered it because it said it would arrive on time for Xmas then didn’t arrive on the day it said it would and I didn’t get an indication of when it would be, luckily it turned up on Xmas eve but I found out these puzzles are coming from Germany, which would be fine under normal circumstances but because of the EU shipping delays the delivery could’ve always have been delayed yet there is no mention of this on the website.
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Reviews for puzzleYOU UK

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 Verified review
23 days ago
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24 days ago
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1 month ago
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 Verified review
1 month ago
The box looks good,puzzle quality no bed,but they don't print the photo inside om a4 paper or on the box anyway they can put small picture on paper imside box..how make puzzle if you don't know what is inside..now need go to make picture and put inside box..
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Answer by puzzleYOU UK
24 days ago
Due to the large range of puzzle boxes, we have divided our puzzle boxes into 4 categories: 1. Classic boxes 2. Boxes without any example 3. Birthday boxes 4. Theme boxes You have selected a puzzle box from category 2. These puzzle boxes are actually meant for customers, who want the puzzle to remain a surprise until it is completed. These customers use their photo puzzle e.g. for occasions like a marriage proposal or to announce pregnancy. It would be inappropriate to make the surprise fail by putting a picture in the box. That is why we have given this box category a name that speaks for itself.
 Verified review
13 days ago
I didn’t receive it on time after repeated emails stating it would be
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Answer by puzzleYOU UK
12 days ago
After we have given so much effort to send your photo puzzle already the next day, it is as disappointing for us to see that the courier did not keep the promise and delivered with a delay as an exception to the rule. we hope that, although the gift came too late, grandma is nevertheless very happy with her beautiful puzzle, which we have produced so carefully and competently.
 Verified review
1 month ago
Easy to follow instructions on how to upload photos. Great choice of templates. Fast prompt turnaround from start to finish.
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 Verified review
1 month ago
I was very happy with the 500 piece Jigsaw Puzzle, which featured the main cast of series 2 of the Classic TV series Boon (which starred Michael Elphick, in the title role), the quality of the Jigsaw Puzzle, was excellent, I look forward to doing the Jigsaw Puzzle, very soon, an excellent addition to my big collection of Jigsaw Puzzles.
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 Verified review
2 months ago
Ordered 6 of these jigsaw puzzles now as they are great quality and I like being able to personalise the puzzle as well as the presentation box. Great choice of templates to. It would be nice if there was an option to choose more than one colour for the text (where there is more than one word).
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 Verified review
2 months ago
Super easy to upload and set up the pictures for the puzzle. Very quick turn around, delivery and a great quality product. I was given one for Christmas - had 4 photos on it and I spent ages making it. Decided to buy one as a gift for a friend's birthday. Highly recommended.
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 Verified review
2 months ago
This puzzle was a gift for my husband on our 47th wedding anniversary (photograph of our favourite hotel) . He was absolutely delighted with the puzzle, easy ordering and great delivery. Would order again from this company.
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 Verified review
2 months ago
Was very happy with my purchase, good quality puzzle and was a great gift to my family. Only issue I had was with delivery company but that got resolved very quickly. Would I buy again.... YES
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 Verified review
2 months ago
Used your services a few times now and everytime it's been a quick and simple process with fantastic results. The recipients have loved the puzzles everytime.
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2 months ago
We are very pleased with our purchase The delivery was slightly delayed however that didn't detract from the otherwise good service
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 Verified review
2 months ago 
The process in the app was perfect, the Puzzle arrived extremely quickly and as a Present was received with pleasure.
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 Verified review
2 months ago
PRO: The quality of the personalised jigsaw puzzle and the box it came in was excellent. CON: Just the price!
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 Verified review
1 month ago
Great delivery and correspondence during the process will definitely use again
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 Verified review
1 month ago
Great quality and rapid delivery
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 Verified review
2 months ago
Good quality puzzle and delivered very quickly. Perfect present for my elderly father. Thank you
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 Verified review
1 month ago
The quality of the printed jigsaw is excellent, good colours. The frame is also very good.
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 Verified review
1 month ago
Very pleased recommend to anyone quick delivery and very very pleased with puzzle
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