Excellent personal service.
I used to buy ESE pods from The Coffee pod for many years but after switched to “Dolche Gusto” machine I stopped.
I recently saw and advert for them and when I saw they sell pods for my machine I jumped straight back in and ordered a couple of boxes.
I’m now coffee aficionado but I know what I like.
Great choices, great coffee and the icing on the cake the customer service.
I got a phone call from Anne saying one of the coffees I’d ordered wasn’t due in stock for a week did I want to wait or have something else.
She asked if I wanted to choose or let them pick an alternative I let them choose and I’m so pleased with it I’ll definitely have some more in my next order.
And there will definite be more orders as apart from the great coffees the price is so much cheaper than the alternatives!
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the most relevant critical review
5 months ago
As for your reply to my previous review, let me make myself perfectly clear so that you are not unsure anymore.
I selected the Slovak Republic as the country of delivery only because the drop-down list of countries of delivery let me select it. Regarding the shipping method, in my first order I chose “International Courier Tracked” (see the first screenshot attached). In my second order which I placed because you had rejected the first one – without contacting me (I did not receive any message from you on PayPal), nor replying to my e-mail sent to you using your website contact form – I had no possibility to choose the shipping method, i. e. the “Courier Delivery Sunday (uk Mainland)” shipping method (see the second screenshot attached) was pre-selected and there was no option to change it to another method. It was, however, still possible to select the Slovak Republic from the drop-down list, and thus, I supposed that I would be charged with the shipping costs later on. It is just as simple as that – plus, on your homepage you state that you “ship worldwide to most countries” (see the third screenshot attached). However, the drop-down list of countries of delivery consists only of 9 countries at the moment. For your information, there are 195 countries in the world.
I hope that everything is understandable to you now and I wish you good luck with your “true customers” as you called them on this site in another review reply.
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Reviews for thecoffeepod.co.uk
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1 year ago
My personal favourite is the Old Brown Java ESE pods. Decent flavour. Good value and delivered quickly. Well packed in individual foil sachets.
1 year ago
Another type of coffee please
Excellent service as always
An excellent product...perfect cup of coffee and so easy.
As my husband does not drink coffee there is insufficient need for a coffee machine so this is the perfect answer to my 11.00 'fix'.
must go now...nearly time. :-)
Having tasted Kenyan coffee for the first time in Kenya, I was desperate to find it in the UK. Having now found kenyan coffee pods at the Coffee pod I am delighted. Takes me back to the Masai Mara every time I drink it. Thank you.
I have been buying these pods for over a year, since the first lockdown when I couldn't go out for a coffee. The coffee is great as is the service. The price is good too. Very happy, thanks.
1 year ago
Coffee is good and I liked being able to order various flavours in one pack. Each pod makes a small espresso - no possibility of making it into a lunga but they are espresso pods after all. So far flavour is good.
Only issue is that each pod is individually wrapped. As I’ve gone over to an espresso machine to be environmentally friendly (I was using plastic pods before) it is a real waste to have wrapping on every pod. They were also delivered in larger plastic bags. I’d rather buy in larger packs of maybe 20, and store in an airtight container at home or simply stick to ground coffee.
Answer by thecoffeepod.co.uk
1 year ago
Hi, the problem with coffee is that it is one of the hardest products to keep fresh, the enemy of coffee is oxygen, which is why each ESE coffee pod is individually wrapped in a protective foil, and filled with Nitrogen so that there is no oxygen in contact with the coffee. Oxygen will make coffee louse its flavour, and also have a bitterness to the taste within hours, so keeping coffee in an 'airtight' container would be great apart from the fact that there is already air inside the container when you put the lid on first time, and each time you open the lid its fresh air being trapped inside each time, so at the moment it is the only way. We have trialed compostable materials but the materials only have a short shelf life before the oxygen barrier breaks down, but we keep on looking.