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thecoffeepod.co.ukReviews

: 3,323Excellent

4.84

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certified since: 28/02/2014
updated on: 09/08/2022
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certified since: 28/02/2014
updated on: 09/08/2022
thecoffeepod.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At thecoffeepod.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for thecoffeepod.co.uk

1,164 verified reviews in the last 12 months

3,323 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Excellent personal service. I used to buy ESE pods from The Coffee pod for many years but after switched to “Dolche Gusto” machine I stopped. I recently saw and advert for them and when I saw they sell pods for my machine I jumped straight back in and ordered a couple of boxes. I’m now coffee aficionado but I know what I like. Great choices, great coffee and the icing on the cake the customer service. I got a phone call from Anne saying one of the coffees I’d ordered wasn’t due in stock for a week did I want to wait or have something else. She asked if I wanted to choose or let them pick an alternative I let them choose and I’m so pleased with it I’ll definitely have some more in my next order. And there will definite be more orders as apart from the great coffees the price is so much cheaper than the alternatives!
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5 months ago
As for your reply to my previous review, let me make myself perfectly clear so that you are not unsure anymore. I selected the Slovak Republic as the country of delivery only because the drop-down list of countries of delivery let me select it. Regarding the shipping method, in my first order I chose “International Courier Tracked” (see the first screenshot attached). In my second order which I placed because you had rejected the first one – without contacting me (I did not receive any message from you on PayPal), nor replying to my e-mail sent to you using your website contact form – I had no possibility to choose the shipping method, i. e. the “Courier Delivery Sunday (uk Mainland)” shipping method (see the second screenshot attached) was pre-selected and there was no option to change it to another method. It was, however, still possible to select the Slovak Republic from the drop-down list, and thus, I supposed that I would be charged with the shipping costs later on. It is just as simple as that – plus, on your homepage you state that you “ship worldwide to most countries” (see the third screenshot attached). However, the drop-down list of countries of delivery consists only of 9 countries at the moment. For your information, there are 195 countries in the world. I hope that everything is understandable to you now and I wish you good luck with your “true customers” as you called them on this site in another review reply.
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Reviews for thecoffeepod.co.uk

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(1033)
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1 month ago
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1 month ago
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1 month ago
Having been a regular customer now for over a year i cannot recommend or praise Coffee Pod more highly . Their coffee is SUPERB , we've tried most , for our Lavazza Modo Mio and settled on 2 , Somerset Roast which has a fantastic flavour , strong but mellow and round no bitterness and the Dark Italian , superb reminder of that wonderful Italian hit over breakfast in Rome . Customer service is exceptional brilliant and so fast you receive the coffee in a couple of days , very pleased to highly recommend Coffee Pod to ALL coffee lovers .
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1 month ago
Coffee is always good as is the service and efficiency of the company and I've used them for years. Sadly let down this occasion by the box being left in the road, I was lucky this time as I was near the door when the bell rang but as a disabled person I could have been minutes away or not in. This is a road hence the double yellow lines and others have had parcels stolen. The email said 'left in the front porch'!
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2 months ago
I still have an old ESE machine, though the world seems to have moved onto Nespresso compatible pods. There are few places that still offer ESE pods and its great to find a good range, too. Buying 50 pods at a time means I have to limit my choice, but they last well, in their sealed pouches. My only small concern is the lack of ability to recycle the pouches. Could you perhaps find a partner who will process them?
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2 months ago
I’ve tried many Modo Mio compatible pods and these were by far the nicest ones I’ve tried to date. Going to order on a regular basis and try some other blends. In the future would love to see a flat white or latte version added to the mio modo collection as they don’t seem to have many milk varieties on the market
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2 months ago
Bought as usual supplier raised price too much. Have tried other cheaper brands of old brown Java before but always gone back to our normal supplier as they’ve been inferior. Really pleased to say that the coffee pod beans are perfect and will be buying from you in the future…..win win!
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1 month ago 
Navigating the website is straight forward, I like the filters that enable me to select coffee styles that suit our taste. Our order was delivered promptly and on time and we were kept up to date with progress throughout.
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1 month ago
I rang the coffee pod for advice on which product to buy for my coffee machine 4 years ago. I loved what he recommended and have been buying it ever since. Another supplier I rang didn't even want to have a conversation.
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1 month ago
You get a clear website to choose your coffee and a fast efficient delivery. I have been a customer for over three years and never been disappointed. I’m just about to enjoy my first coffee of the day!
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2 months ago
Delivery is quick. No problems . The coffee pods are excellent. They taste really good . It is always a risk buying non brand ones . I will definately buy these again . very good value and taste
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1 month ago 
Great coffee - very fast reliable service. Your website is difficult to navigate making it hard to place an order. Making it more intuitive will bring in extra business
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1 month ago
I discovered this brilliant company during the first lockdown in 2020 and I'm not going back to shopping for coffee anywhere else. Delicious coffee and so much cheaper!
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2 months ago
great ese coffee pods and quick delivery been having them for a few years now and still really enjoy them and absolutely no complaints also helpful customer service
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2 months ago 
Always very prompt delivery. Some coffee's don't always meet expectations, which I have reported to thrm but otherwise I'm happy with the pods that I purchase.
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2 months ago
Great selection of coffee pods, including decaffeinated varieties, and fast dispatch. The mixed selection packs are a great way of trying different coffees.
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2 months ago 
Good choice of coffees at a good price. I've been using them for years and always had good service and prompt delivery. The pods are paper, so compostible!
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1 month ago
Excellent website, very efficient ordering process and order arrived the next day. Coffee tastes great. What is not to like about that sort of service
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1 month ago
Always very friendly and helpful. It is great to find a company that still takes orders on the telephone and fills the order on the same day!
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1 month ago
Great site to explore different coffees and easy to order what you need, delivery was in the time frame stated and arrived well packaged.
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