Excellent personal service.
I used to buy ESE pods from The Coffee pod for many years but after switched to “Dolche Gusto” machine I stopped.
I recently saw and advert for them and when I saw they sell pods for my machine I jumped straight back in and ordered a couple of boxes.
I’m now coffee aficionado but I know what I like.
Great choices, great coffee and the icing on the cake the customer service.
I got a phone call from Anne saying one of the coffees I’d ordered wasn’t due in stock for a week did I want to wait or have something else.
She asked if I wanted to choose or let them pick an alternative I let them choose and I’m so pleased with it I’ll definitely have some more in my next order.
And there will definite be more orders as apart from the great coffees the price is so much cheaper than the alternatives!
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5 months ago
As for your reply to my previous review, let me make myself perfectly clear so that you are not unsure anymore.
I selected the Slovak Republic as the country of delivery only because the drop-down list of countries of delivery let me select it. Regarding the shipping method, in my first order I chose “International Courier Tracked” (see the first screenshot attached). In my second order which I placed because you had rejected the first one – without contacting me (I did not receive any message from you on PayPal), nor replying to my e-mail sent to you using your website contact form – I had no possibility to choose the shipping method, i. e. the “Courier Delivery Sunday (uk Mainland)” shipping method (see the second screenshot attached) was pre-selected and there was no option to change it to another method. It was, however, still possible to select the Slovak Republic from the drop-down list, and thus, I supposed that I would be charged with the shipping costs later on. It is just as simple as that – plus, on your homepage you state that you “ship worldwide to most countries” (see the third screenshot attached). However, the drop-down list of countries of delivery consists only of 9 countries at the moment. For your information, there are 195 countries in the world.
I hope that everything is understandable to you now and I wish you good luck with your “true customers” as you called them on this site in another review reply.
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Reviews for thecoffeepod.co.uk
17 days ago
G’day, I purchased 200 Coffee Sense 100% Arabica ESE Coffee pods from you in the summer of 2011, for use in my Handpresso machine. The trip was very successful, because I had excellent coffee whenever I wanted it. Thank you. I am going boating shortly and have just finished servicing my Handpresso. There are still 50 of your coffee pods left. They expired during November, 2014!
I decided to test the Handpresso and used one of the expired coffee pods. It produced a deliciously rich flavour. Congratulations on your excellent coffee!
9 days ago
The best coffee ever to have in a coffee machine. Well worth the money to enjoy the most delicious cup of coffee every time, with no mess or hassle! It's great to have the mixed bags (please do more of these!) and all the choices. I absolutely love the Kenyan Blue Mountain, Somerset Roast and Columbian Supremo. Wonderful delivery and on the very odd occasion I have needed it excellent customer service. I think I have been a customer for more than 10 years now. I wouldn't get my coffee anywhere else.
14 days ago
Have been using the Coffee Pod Company for a number of years now. Always exceptional service and excellent Coffee products. Have recently moved over to also buying the 'one cup filters'. These I thoroughly recommend for those occasions when getting a real cup of coffee can be a little tricky. Typically hotel rooms and camping trips. Never been a fan of filter coffee but these one cup filters are on a different level. I buy the Sumatra filters and they produce an excellent cup of coffee.
My coffee machine takes ground coffee and ESE pods. We mostly grind beans each time but for convenience I like to use coffee pods. I always buy my pods here because they have a great selection of ESE pods. My favourite is the Colombian Supremo which has a lovely flavour with no bitterness. Perfect!
9 days ago
I have ordered from the CoffeePod many times now and have never been disappointed. The delivery is speedy, often next day, and the coffee is consistently excellent. I would recommend the CoffeePod without hesitation.
12 days ago
Been using the coffee pod for years.
The whole process is easy, from ordering to delivery, even to multiple addresses all over the country, as I do move around a bit.
Cannot reccomend enough.