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thecoffeepod.co.ukReviews

: 3,358Excellent

4.84

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certified since: 28/02/2014
updated on: 18/08/2022
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certified since: 28/02/2014
updated on: 18/08/2022
thecoffeepod.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At thecoffeepod.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for thecoffeepod.co.uk

1,177 verified reviews in the last 12 months

3,358 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Excellent personal service. I used to buy ESE pods from The Coffee pod for many years but after switched to “Dolche Gusto” machine I stopped. I recently saw and advert for them and when I saw they sell pods for my machine I jumped straight back in and ordered a couple of boxes. I’m now coffee aficionado but I know what I like. Great choices, great coffee and the icing on the cake the customer service. I got a phone call from Anne saying one of the coffees I’d ordered wasn’t due in stock for a week did I want to wait or have something else. She asked if I wanted to choose or let them pick an alternative I let them choose and I’m so pleased with it I’ll definitely have some more in my next order. And there will definite be more orders as apart from the great coffees the price is so much cheaper than the alternatives!
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5 months ago
As for your reply to my previous review, let me make myself perfectly clear so that you are not unsure anymore. I selected the Slovak Republic as the country of delivery only because the drop-down list of countries of delivery let me select it. Regarding the shipping method, in my first order I chose “International Courier Tracked” (see the first screenshot attached). In my second order which I placed because you had rejected the first one – without contacting me (I did not receive any message from you on PayPal), nor replying to my e-mail sent to you using your website contact form – I had no possibility to choose the shipping method, i. e. the “Courier Delivery Sunday (uk Mainland)” shipping method (see the second screenshot attached) was pre-selected and there was no option to change it to another method. It was, however, still possible to select the Slovak Republic from the drop-down list, and thus, I supposed that I would be charged with the shipping costs later on. It is just as simple as that – plus, on your homepage you state that you “ship worldwide to most countries” (see the third screenshot attached). However, the drop-down list of countries of delivery consists only of 9 countries at the moment. For your information, there are 195 countries in the world. I hope that everything is understandable to you now and I wish you good luck with your “true customers” as you called them on this site in another review reply.
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Reviews for thecoffeepod.co.uk

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(17)
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 Verified review
11 months ago
I thought I ordered Colombian but got Guatemalan Expresso but will try it. Disappointed that Kenton was unavailable.
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Answer by thecoffeepod.co.uk
10 months ago
Hi, if you contact us with your details we can check your order details, and see what was ordered Kenton?
 Verified review
1 year ago
Mode a mio capsules not as good as lavazza for the taste
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 Verified review
1 year ago 
The last delivery had a large number of broken pods, not something that I have been used to over some time. I have bought some more, the first two are OK so I hope that the rest will be good.
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 Verified review
1 year ago
I have enjoyed the regular capsules in the past However I now need to drink de-caf for health reasons When I came to order, the first option that included de-caf read Mixed Box of 50 Compatible with Decaf. Lavazza A Modo Mio' capsules I ordered this box and then found that it only contained 5 de-caf capsules I have not been able to convince the firm that this description is misleading so I have now had to bear the cost of returning them which I feel is unfair. Otherwise everything about the product itself is excellent
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Answer by thecoffeepod.co.uk
1 year ago
Hi Rick, as we said there is no problem in exchanging the items and US paying the postage to send you the goods. There is a complete list of what the box contains on the web, so that customers know what they are ordering, but still not sure why 'Mixed Box with Decaf' is misleading? as we also have a 'Mixed Box' available without DeCaf.?