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thecoffeepod.co.ukReviews

: 3,348Excellent

4.84

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certified since: 28/02/2014
updated on: 16/08/2022
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certified since: 28/02/2014
updated on: 16/08/2022
thecoffeepod.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At thecoffeepod.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for thecoffeepod.co.uk

1,172 verified reviews in the last 12 months

3,348 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Excellent personal service. I used to buy ESE pods from The Coffee pod for many years but after switched to “Dolche Gusto” machine I stopped. I recently saw and advert for them and when I saw they sell pods for my machine I jumped straight back in and ordered a couple of boxes. I’m now coffee aficionado but I know what I like. Great choices, great coffee and the icing on the cake the customer service. I got a phone call from Anne saying one of the coffees I’d ordered wasn’t due in stock for a week did I want to wait or have something else. She asked if I wanted to choose or let them pick an alternative I let them choose and I’m so pleased with it I’ll definitely have some more in my next order. And there will definite be more orders as apart from the great coffees the price is so much cheaper than the alternatives!
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5 months ago
As for your reply to my previous review, let me make myself perfectly clear so that you are not unsure anymore. I selected the Slovak Republic as the country of delivery only because the drop-down list of countries of delivery let me select it. Regarding the shipping method, in my first order I chose “International Courier Tracked” (see the first screenshot attached). In my second order which I placed because you had rejected the first one – without contacting me (I did not receive any message from you on PayPal), nor replying to my e-mail sent to you using your website contact form – I had no possibility to choose the shipping method, i. e. the “Courier Delivery Sunday (uk Mainland)” shipping method (see the second screenshot attached) was pre-selected and there was no option to change it to another method. It was, however, still possible to select the Slovak Republic from the drop-down list, and thus, I supposed that I would be charged with the shipping costs later on. It is just as simple as that – plus, on your homepage you state that you “ship worldwide to most countries” (see the third screenshot attached). However, the drop-down list of countries of delivery consists only of 9 countries at the moment. For your information, there are 195 countries in the world. I hope that everything is understandable to you now and I wish you good luck with your “true customers” as you called them on this site in another review reply.
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Reviews for thecoffeepod.co.uk

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(17)
(7)
 Verified review
7 days ago
The coffee flavour is great but the pods don't seem to fit properly in my machine, not getting punctured well and causing the hot water to leak onto the worktop when th edrip tray gets full(very quickly).
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 Verified review
9 days ago
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 Verified review
20 days ago
Missing item and unable to email the Coffee Pod.
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Answer by thecoffeepod.co.uk
19 days ago
Hi Mr Hartley, we have checked the details of the parcel shipping details, and the weight was correct for your full order when given to Royal Mail, so must have been a damaged parcel by Royal Mail? There is a 'Contact Us' form on our website, as well as the phone number to contact us on our Home Page, as well as on the invoice attached to the parcel. Just sorry you had a problem with your order.
 Verified review
2 months ago
The coffee is not of the same quality as similar products from other suppliers. It lacks intensity, being somewhat weak, which you do not expect of Italian blend.
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 Verified review
4 months ago
Not to my taste. I find the taste weak and insipid compared to Lavazza brand. Some people will like it, I'm sure.
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 Verified review
4 months ago
The blue mountain coffee was not the same as I have had when purchasing ground coffee elsewhere. It lacked the fig taste that I have experienced before. Your prices are way too high as well. I can purchase senseo elsewhere at only £8.00 for 50.
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Answer by thecoffeepod.co.uk
4 months ago
Hi Michael Sorry you don't like our Kenyan Blue Mountain when comparing to other bands, but it does come down to personnel taste as we sale a lot of it. As for the price please make sure you are comparing like for like, as most others are not packed individually, and at that price it would not cover the cost of Kenyan Blue Mountain green coffee beans alone the cost of processing etc. so they must blend it with cheaper coffees which is probably why the taste is different.
 Verified review
4 months ago
Coffee is very weak.
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 Verified review
5 months ago
I had the impression that it was going to be a really strong coffee. I now realise that I had ordered the wrong strength, it only being strong if I had a tiny cup of it. I want a bug cupful of it for my breakfast. Having so many pods, I can't justify ordering more until these are used up.
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 Verified review
5 months ago
The ordering and delivery was perfect its just that the coffee is very weak and watery .
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 Verified review
5 months ago
Not impressed. The coffee is very weak.
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Answer by thecoffeepod.co.uk
5 months ago
Looking at your order Michael, I see you ordered a coffee that is a 'medium roast' maybe you should try some of our darker roast coffees, as they are available, then you may find one that suits you pallet. We do have coffees from across the complete range of coffees,
 Verified review
5 months ago
Like the coffee.
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 Verified review
6 months ago
After a week or so trying your espresso dolce gusto equivalent pods, I unfortunately find that they are rather weak and slightly insipid.I don't think that I will be reordering with you and I intend returning to my previous supplier.
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 Verified review
6 months ago
Paid extra for courier delivery, was given a midday time slot by DPD, waited all afternoon and then got a msg that their driver couldn’t find us (despite delivering to us numerous times before). No more info until the next day when we were given a new time slot after we had left the house for the day. A good product let down by the delivery service. Wasted money paying for it!
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7 months ago
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7 months ago
Quick delivery but unfortunately I found the coffee I ordered dark roast and expresso too weak and lacking in flavour and unable to use them. Personal taste I suppose
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 Verified review
8 months ago
I’ve never used this company before, I was told that my order would arrive within a two hour time slot on Friday 31/12/21. I was disappointed to find it wasn’t delivered, therefore I have to award the Coffepod Company only two stars. I don’t know to whom the non existent delivery accolade should be awarded, however, I’m prepared to review it once again when and assuming I receive my order.
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Answer by thecoffeepod.co.uk
8 months ago
Hi Joan We have checked the details of your order to try and find out what went wrong with the delivery, but it seems you selected 'Standard Delivery' which is with Royal Mail Tracked 48, if you had selected 'Courier Delivery' this is the service with a 2 hour next day delivery.
 Verified review
8 months ago
Do not list them as pods it is misleading.
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Answer by thecoffeepod.co.uk
8 months ago
Hi Barbara Sorry if there is any confusion over working, but we use the correct terms. The Coffee Pod was developed by Illy coffee company back in the 90's and is know as an ESE Coffee Pod which is a bit like a round teabag, and is PAPER & COFFEE. Then Nespresso developed along with other companies the Coffee CAPSULE which is anything made of Plastic OR Aluminum. This is the industry classification, the problem is that now some companies are calling plastic & aluminum capsules, PODS in the advertising etc. which is muddying the waters and causing confusion. But this does not mean that we will move away from the correct terms which are as above: A Coffee Pod is made or Paper A Coffee Capsule is Aluminum or Plastic Hope that helps Not sure why you marked us down on 'Customer Service' as you have not contacted us ? We are always here to help
 Verified review
8 months ago 
Coffee is good but packaging poor: misprint on the foil wrapper that is difficult to open without tearing the pod itself. Have to use scissors to open safely. When mentioned to customer services told that I would get use to it !
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 Verified review
9 months ago
This time I ordered beans as on the previous order I had requested espresso grind and it was insufficiently ground for my Gaggia non pressurised coffee maker. Hencw very weak coffee!! The sachets were however very good.
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 Verified review
10 months ago 
by DO M.
It is the blend..colombian- it tastes bitter and burnt.I did enjoy the Kenyan last time so not going to be able to use these pods
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