Excellent personal service.
I used to buy ESE pods from The Coffee pod for many years but after switched to “Dolche Gusto” machine I stopped.
I recently saw and advert for them and when I saw they sell pods for my machine I jumped straight back in and ordered a couple of boxes.
I’m now coffee aficionado but I know what I like.
Great choices, great coffee and the icing on the cake the customer service.
I got a phone call from Anne saying one of the coffees I’d ordered wasn’t due in stock for a week did I want to wait or have something else.
She asked if I wanted to choose or let them pick an alternative I let them choose and I’m so pleased with it I’ll definitely have some more in my next order.
And there will definite be more orders as apart from the great coffees the price is so much cheaper than the alternatives!
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5 months ago
As for your reply to my previous review, let me make myself perfectly clear so that you are not unsure anymore.
I selected the Slovak Republic as the country of delivery only because the drop-down list of countries of delivery let me select it. Regarding the shipping method, in my first order I chose “International Courier Tracked” (see the first screenshot attached). In my second order which I placed because you had rejected the first one – without contacting me (I did not receive any message from you on PayPal), nor replying to my e-mail sent to you using your website contact form – I had no possibility to choose the shipping method, i. e. the “Courier Delivery Sunday (uk Mainland)” shipping method (see the second screenshot attached) was pre-selected and there was no option to change it to another method. It was, however, still possible to select the Slovak Republic from the drop-down list, and thus, I supposed that I would be charged with the shipping costs later on. It is just as simple as that – plus, on your homepage you state that you “ship worldwide to most countries” (see the third screenshot attached). However, the drop-down list of countries of delivery consists only of 9 countries at the moment. For your information, there are 195 countries in the world.
I hope that everything is understandable to you now and I wish you good luck with your “true customers” as you called them on this site in another review reply.
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2 days ago
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3 days ago
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13 days ago
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13 days ago
Missing item and unable to email the Coffee Pod.
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Answer by thecoffeepod.co.uk
12 days ago
Hi Mr Hartley, we have checked the details of the parcel shipping details, and the weight was correct for your full order when given to Royal Mail, so must have been a damaged parcel by Royal Mail?
There is a 'Contact Us' form on our website, as well as the phone number to contact us on our Home Page, as well as on the invoice attached to the parcel.
Just sorry you had a problem with your order.
Verified review
21 days ago
The unmarked, white-lidded capsules in the mixed box of 50 are a recent innovation which I could do without!
The pods work on my machine better than original Lavazza pods .
The flavours are good ,particularly the decaf pods
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1 month ago
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1 month ago
Second order, delivered quickly with good range of ese coffees
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2 months ago
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2 months ago
very quick response to my order and delivery by royal mail
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2 months ago
Great choice, prompt service, excellent pods but would like to be able have a more eco-friendly individual sealed pack
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2 months ago
The coffee is not of the same quality as similar products from other suppliers. It lacks intensity, being somewhat weak, which you do not expect of Italian blend.
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2 months ago
Coffee is always reliable and deliverys are very prompt. One point, the foil covers are not easy to open.
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