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thecoffeepod.co.ukReviews

: 3,153Excellent

4.84

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certified since: 28/02/2014
updated on: 25/06/2022
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certified since: 28/02/2014
updated on: 25/06/2022
thecoffeepod.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At thecoffeepod.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for thecoffeepod.co.uk

1,094 verified reviews in the last 12 months

3,153 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
Repeat order with this company after my first purchase which consisted of a mixed selection of coffee ESE pods. This second order of 2 types of ESE coffee pods chosen on the taste experience of my first order arrived extremely quickly, ordered on the 13th July, arrived on the 16th July. Packaged securely but with the minimum waste cardboard,plastic, paper etc which I approve of, as I hate excessive unneeded packaging. This company has a vaste choice of coffees to choose from, and at one of the most competitive prices I have found online. Once order has been placed and paid for there is an email almost immediately confirming your order, and in fact my order was ordered, paid for and shipped on the same day. Kept up to date daily via email on the progress of my order. The postage price and choice of carrier for delivery of the orders is excellent. I will definitely be ordering more of these types of pods from 'The Coffee Pod' and try more of their range.
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the most relevant critical review


10 months ago
If you want cheap coffee pods that are poorly manufactured, melt and separate in your machine and cause damage to it then these cheaply made pods are just what you've been looking for! I can't comment on the flavour as it was undrinkable on each occasion we tried to use them before giving up. On top of this you get Bob from the Coffee Pod company suggesting it's your fault and that there can't possibly be anything wrong with their product. I hesitate to call it customer service as i was made to feel like the villain under email interrogation and there was no service. I sent photos clearly supporting my problem but all to no avail with Bob. It was me or my machines fault and that was the end of it. Refused to send me a returns label to get a refund. I would have left zero stars but it wouldn't let me. My machine works perfectly with every other pod brand I've used including Nespresso, M&S, ALDI & Morrissons. These pods from The Coffee Pod are really poorly put together. Be warned. Buy at your own risk.
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Reviews for thecoffeepod.co.uk

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(16)
(9)
 Verified review
4 days ago
The coffee is not of the same quality as similar products from other suppliers. It lacks intensity, being somewhat weak, which you do not expect of Italian blend.
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 Verified review
1 month ago
Not to my taste. I find the taste weak and insipid compared to Lavazza brand. Some people will like it, I'm sure.
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 Verified review
1 month ago
Coffee is very weak.
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 Verified review
3 months ago
As for your reply to my previous review, let me make myself perfectly clear so that you are not unsure anymore. I selected the Slovak Republic as the country of delivery only because the drop-down list of countries of delivery let me select it. Regarding the shipping method, in my first order I chose “International Courier Tracked” (see the first screenshot attached). In my second order which I placed because you had rejected the first one – without contacting me (I did not receive any message from you on PayPal), nor replying to my e-mail sent to you using your website contact form – I had no possibility to choose the shipping method, i. e. the “Courier Delivery Sunday (uk Mainland)” shipping method (see the second screenshot attached) was pre-selected and there was no option to change it to another method. It was, however, still possible to select the Slovak Republic from the drop-down list, and thus, I supposed that I would be charged with the shipping costs later on. It is just as simple as that – plus, on your homepage you state that you “ship worldwide to most countries” (see the third screenshot attached). However, the drop-down list of countries of delivery consists only of 9 countries at the moment. For your information, there are 195 countries in the world. I hope that everything is understandable to you now and I wish you good luck with your “true customers” as you called them on this site in another review reply.
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Answer by thecoffeepod.co.uk
3 months ago
Hi again If you check your emails from PayPal you will see that we did add the reason for the refund when we put the refund through. The option to ship to the Slovak Republic was removed as a country option for delivery at the start of the year when delivery costs were increased by the couriers, and also the need for import & customs costs needed to be paid by the customer. The problem we have found is that some customers browers have 'catched' the option but when going through checkout the options for delivery default to UK. As you know the delivery cost showing for your order was ZERO so you were not even being charged for delivery which if we have been delivering to your country would have been £28 . I could add screen shots, but don't see the point. I would just again point out that we notified you when making the first refund (which was made straight away with out any need to ask for) The reason was attached to the refund through Paypal, and you still tried to order a second time. I am not sure what else we could have done?
 Verified review
3 months ago
I’m disappointed by the flavour of one of the coffees I ordered. It is very weak in comparison to what I am used to and indeed what I have ordered from the coffee pod company in the past. It has a rating for strength of 8/10 but I would not like to taste a coffee from them any less than this - you probably would think it tasted like dishwater. I will order the strongest coffee next time . I have never had this problem with the coffee pod company before and wonder if the contents of the pods has been changed. I hope not because I will not use them again after my next order.
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 Verified review
3 months ago 
Packaging is very hard to open. it has a tear strip and as one tears it rips through the pod and coffee spills out. if one uses scissors its ok, but the pod material is very fragile and many packs have broken pods. this increases the cost per useable pod. No issues with the coffee - I am repeat customer, but the new packaging and pod manufacture are terrible
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 Verified review
3 months ago
I had the impression that it was going to be a really strong coffee. I now realise that I had ordered the wrong strength, it only being strong if I had a tiny cup of it. I want a bug cupful of it for my breakfast. Having so many pods, I can't justify ordering more until these are used up.
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 Verified review
3 months ago
Refunded my order TWICE without providing me with the reason. They didn’t even reply to my e-mail where I was asking about it. I definitely don’t recommend this shop!
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Answer by thecoffeepod.co.uk
3 months ago
Hi, not sure why you posted this, we did contact you through PayPal as that was the payment method used. You tried to have the the delivery to 'Slovak Republic' but we don't ship there SO you selected UK delivery so that you could complete the order and make payment. THAT is why we refunded the payments, but you know that
 Verified review
3 months ago
The ordering and delivery was perfect its just that the coffee is very weak and watery .
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 Verified review
3 months ago
Like the coffee.
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 Verified review
4 months ago
After a week or so trying your espresso dolce gusto equivalent pods, I unfortunately find that they are rather weak and slightly insipid.I don't think that I will be reordering with you and I intend returning to my previous supplier.
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 Verified review
10 months ago
If you want cheap coffee pods that are poorly manufactured, melt and separate in your machine and cause damage to it then these cheaply made pods are just what you've been looking for! I can't comment on the flavour as it was undrinkable on each occasion we tried to use them before giving up. On top of this you get Bob from the Coffee Pod company suggesting it's your fault and that there can't possibly be anything wrong with their product. I hesitate to call it customer service as i was made to feel like the villain under email interrogation and there was no service. I sent photos clearly supporting my problem but all to no avail with Bob. It was me or my machines fault and that was the end of it. Refused to send me a returns label to get a refund. I would have left zero stars but it wouldn't let me. My machine works perfectly with every other pod brand I've used including Nespresso, M&S, ALDI & Morrissons. These pods from The Coffee Pod are really poorly put together. Be warned. Buy at your own risk.
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Answer by thecoffeepod.co.uk
10 months ago
We do all we can, but sometimes customers just want to do what they want to do, they don't want to use the product correctly, they don't want to use it in a proper machine, they don't want a refund, they just want to blackmail a business into doing what they want. It takes a temperature of over 200' C to 'melt' a capsule, a coffee machine should NOT have a temperature of more then 95' C I trust that our true customers will see this review for what it is...................................................................
 Verified review
10 months ago
I have enjoyed the regular capsules in the past However I now need to drink de-caf for health reasons When I came to order, the first option that included de-caf read Mixed Box of 50 Compatible with Decaf. Lavazza A Modo Mio' capsules I ordered this box and then found that it only contained 5 de-caf capsules I have not been able to convince the firm that this description is misleading so I have now had to bear the cost of returning them which I feel is unfair. Otherwise everything about the product itself is excellent
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Answer by thecoffeepod.co.uk
10 months ago
Hi Rick, as we said there is no problem in exchanging the items and US paying the postage to send you the goods. There is a complete list of what the box contains on the web, so that customers know what they are ordering, but still not sure why 'Mixed Box with Decaf' is misleading? as we also have a 'Mixed Box' available without DeCaf.?
 Verified review
5 months ago
Paid extra for courier delivery, was given a midday time slot by DPD, waited all afternoon and then got a msg that their driver couldn’t find us (despite delivering to us numerous times before). No more info until the next day when we were given a new time slot after we had left the house for the day. A good product let down by the delivery service. Wasted money paying for it!
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 Verified review
4 months ago
I have been waiting for a response to my complaint about some alleged Nespresso compatible capsules that actually ruined my Nespresso machine. My husband loves that decaf coffee so I'll go on buying it. And writing you reviews like this.
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Answer by thecoffeepod.co.uk
4 months ago
Hi Mary, I have checked and we have not received any emails through our 'contact form' with your email address. so we have no idea that you were trying to contact us. The contact form is on our server, so this stops all spam coming through by email, so is the way to contact us, or by phone. I see you have also had 10 orders from us over the past year?
 Verified review
7 months ago 
Coffee is good but packaging poor: misprint on the foil wrapper that is difficult to open without tearing the pod itself. Have to use scissors to open safely. When mentioned to customer services told that I would get use to it !
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 Verified review
7 months ago
This time I ordered beans as on the previous order I had requested espresso grind and it was insufficiently ground for my Gaggia non pressurised coffee maker. Hencw very weak coffee!! The sachets were however very good.
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 Verified review
9 months ago 
The last delivery had a large number of broken pods, not something that I have been used to over some time. I have bought some more, the first two are OK so I hope that the rest will be good.
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 Verified review
5 months ago
Quick delivery but unfortunately I found the coffee I ordered dark roast and expresso too weak and lacking in flavour and unable to use them. Personal taste I suppose
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 Verified review
11 months ago
I ordered some coffee pods on Sunday 8 August, but they were not delivered until Saturday morning (14 August). Normally they would come in 1 - 2 days.
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