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thecoffeepod.co.ukReviews

: 3,325Excellent

4.83

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certified since: 28/02/2014
updated on: 10/08/2022
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certified since: 28/02/2014
updated on: 10/08/2022
thecoffeepod.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At thecoffeepod.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for thecoffeepod.co.uk

1,163 verified reviews in the last 12 months

3,325 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Excellent personal service. I used to buy ESE pods from The Coffee pod for many years but after switched to “Dolche Gusto” machine I stopped. I recently saw and advert for them and when I saw they sell pods for my machine I jumped straight back in and ordered a couple of boxes. I’m now coffee aficionado but I know what I like. Great choices, great coffee and the icing on the cake the customer service. I got a phone call from Anne saying one of the coffees I’d ordered wasn’t due in stock for a week did I want to wait or have something else. She asked if I wanted to choose or let them pick an alternative I let them choose and I’m so pleased with it I’ll definitely have some more in my next order. And there will definite be more orders as apart from the great coffees the price is so much cheaper than the alternatives!
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5 months ago
As for your reply to my previous review, let me make myself perfectly clear so that you are not unsure anymore. I selected the Slovak Republic as the country of delivery only because the drop-down list of countries of delivery let me select it. Regarding the shipping method, in my first order I chose “International Courier Tracked” (see the first screenshot attached). In my second order which I placed because you had rejected the first one – without contacting me (I did not receive any message from you on PayPal), nor replying to my e-mail sent to you using your website contact form – I had no possibility to choose the shipping method, i. e. the “Courier Delivery Sunday (uk Mainland)” shipping method (see the second screenshot attached) was pre-selected and there was no option to change it to another method. It was, however, still possible to select the Slovak Republic from the drop-down list, and thus, I supposed that I would be charged with the shipping costs later on. It is just as simple as that – plus, on your homepage you state that you “ship worldwide to most countries” (see the third screenshot attached). However, the drop-down list of countries of delivery consists only of 9 countries at the moment. For your information, there are 195 countries in the world. I hope that everything is understandable to you now and I wish you good luck with your “true customers” as you called them on this site in another review reply.
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Reviews for thecoffeepod.co.uk

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 Verified review
11 days ago
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12 days ago
My recent order was my 4th successive order - enough said!
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12 days ago
Fast service
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13 days ago
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13 days ago
Good stuff, well packaged prompt delivery. Excellent
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13 days ago
Have been using the Coffee Pod Company for a number of years now. Always exceptional service and excellent Coffee products. Have recently moved over to also buying the 'one cup filters'. These I thoroughly recommend for those occasions when getting a real cup of coffee can be a little tricky. Typically hotel rooms and camping trips. Never been a fan of filter coffee but these one cup filters are on a different level. I buy the Sumatra filters and they produce an excellent cup of coffee.
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13 days ago
Price. Quality. Delivery 5*
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13 days ago
I have been using Coffee pod for 13 years now, the coffee is excellent and the service Brilliant.
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13 days ago
I have been having coffee delivered by the coffee pod for some years, and the product and delivery are always Grand , perfect, thank you the coffee pod
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14 days ago 
Does what it says on the tin.
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14 days ago
Efficient - quick delivery , good product, well packaged and kept informed re delivery
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14 days ago
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14 days ago
Swift delivery, have always been very pleased with the very tasty and satisfying coffee.
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15 days ago
Great coffee and prompt delivery.
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15 days ago
Missing item and unable to email the Coffee Pod.
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Answer by thecoffeepod.co.uk
14 days ago
Hi Mr Hartley, we have checked the details of the parcel shipping details, and the weight was correct for your full order when given to Royal Mail, so must have been a damaged parcel by Royal Mail? There is a 'Contact Us' form on our website, as well as the phone number to contact us on our Home Page, as well as on the invoice attached to the parcel. Just sorry you had a problem with your order.
 Verified review
15 days ago
The customer service person guided me to the right place on their website and was very cheerful and helpful.
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15 days ago
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15 days ago 
Excellent service and good coffee for a lavazza machine. Thank you as always
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 Verified review
16 days ago 
Great choice of coffees, prompt delivery
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 Verified review
16 days ago
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