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thecoffeepod.co.ukReviews

: 3,340Excellent

4.83

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certified since: 28/02/2014
updated on: 15/08/2022
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certified since: 28/02/2014
updated on: 15/08/2022
thecoffeepod.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At thecoffeepod.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for thecoffeepod.co.uk

1,166 verified reviews in the last 12 months

3,340 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Excellent personal service. I used to buy ESE pods from The Coffee pod for many years but after switched to “Dolche Gusto” machine I stopped. I recently saw and advert for them and when I saw they sell pods for my machine I jumped straight back in and ordered a couple of boxes. I’m now coffee aficionado but I know what I like. Great choices, great coffee and the icing on the cake the customer service. I got a phone call from Anne saying one of the coffees I’d ordered wasn’t due in stock for a week did I want to wait or have something else. She asked if I wanted to choose or let them pick an alternative I let them choose and I’m so pleased with it I’ll definitely have some more in my next order. And there will definite be more orders as apart from the great coffees the price is so much cheaper than the alternatives!
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5 months ago
As for your reply to my previous review, let me make myself perfectly clear so that you are not unsure anymore. I selected the Slovak Republic as the country of delivery only because the drop-down list of countries of delivery let me select it. Regarding the shipping method, in my first order I chose “International Courier Tracked” (see the first screenshot attached). In my second order which I placed because you had rejected the first one – without contacting me (I did not receive any message from you on PayPal), nor replying to my e-mail sent to you using your website contact form – I had no possibility to choose the shipping method, i. e. the “Courier Delivery Sunday (uk Mainland)” shipping method (see the second screenshot attached) was pre-selected and there was no option to change it to another method. It was, however, still possible to select the Slovak Republic from the drop-down list, and thus, I supposed that I would be charged with the shipping costs later on. It is just as simple as that – plus, on your homepage you state that you “ship worldwide to most countries” (see the third screenshot attached). However, the drop-down list of countries of delivery consists only of 9 countries at the moment. For your information, there are 195 countries in the world. I hope that everything is understandable to you now and I wish you good luck with your “true customers” as you called them on this site in another review reply.
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Reviews for thecoffeepod.co.uk

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 Verified review
7 months ago
Fast delivery. I usually use Lavazza and thought I would give these a try. Nice enough but not as good a taste. Cannot fault the service but coffee taste could be improved.
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7 months ago
The order was delivered quickly. I am not enamoured with this coffee it seems weak to me
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7 months ago
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7 months ago 
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7 months ago
Coffee pods for Lavazza modo mio machine purchased. Capsules fit machine well. First time buyer and went for the somerset roast. Taste ok but will try a stronger brew next time.
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7 months ago
Coffees suit our taste and are reasonably priced. Would give 5 ⭐️ if they were recyclable
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 Verified review
7 months ago
Quick delivery but it should be as you have to pay, I haven’t tried all the blends yet but the ones I have tried are fine if not outstanding flavours probably not as great as my favourite Lavazza blend but will probably buy again.
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7 months ago
Good description of
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7 months ago
Quick delivery but unfortunately I found the coffee I ordered dark roast and expresso too weak and lacking in flavour and unable to use them. Personal taste I suppose
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7 months ago
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8 months ago
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8 months ago
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8 months ago
Good coffee. Quick and efficient delivery.
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8 months ago
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8 months ago
I’ve never used this company before, I was told that my order would arrive within a two hour time slot on Friday 31/12/21. I was disappointed to find it wasn’t delivered, therefore I have to award the Coffepod Company only two stars. I don’t know to whom the non existent delivery accolade should be awarded, however, I’m prepared to review it once again when and assuming I receive my order.
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Answer by thecoffeepod.co.uk
8 months ago
Hi Joan We have checked the details of your order to try and find out what went wrong with the delivery, but it seems you selected 'Standard Delivery' which is with Royal Mail Tracked 48, if you had selected 'Courier Delivery' this is the service with a 2 hour next day delivery.
 Verified review
8 months ago
Do not list them as pods it is misleading.
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Answer by thecoffeepod.co.uk
8 months ago
Hi Barbara Sorry if there is any confusion over working, but we use the correct terms. The Coffee Pod was developed by Illy coffee company back in the 90's and is know as an ESE Coffee Pod which is a bit like a round teabag, and is PAPER & COFFEE. Then Nespresso developed along with other companies the Coffee CAPSULE which is anything made of Plastic OR Aluminum. This is the industry classification, the problem is that now some companies are calling plastic & aluminum capsules, PODS in the advertising etc. which is muddying the waters and causing confusion. But this does not mean that we will move away from the correct terms which are as above: A Coffee Pod is made or Paper A Coffee Capsule is Aluminum or Plastic Hope that helps Not sure why you marked us down on 'Customer Service' as you have not contacted us ? We are always here to help
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8 months ago
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8 months ago
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8 months ago
Always good.
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8 months ago
Always good.
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