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thecoffeepod.co.ukReviews

: 3,323Excellent

4.84

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certified since: 28/02/2014
updated on: 09/08/2022
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certified since: 28/02/2014
updated on: 09/08/2022
thecoffeepod.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At thecoffeepod.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for thecoffeepod.co.uk

1,164 verified reviews in the last 12 months

3,323 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Excellent personal service. I used to buy ESE pods from The Coffee pod for many years but after switched to “Dolche Gusto” machine I stopped. I recently saw and advert for them and when I saw they sell pods for my machine I jumped straight back in and ordered a couple of boxes. I’m now coffee aficionado but I know what I like. Great choices, great coffee and the icing on the cake the customer service. I got a phone call from Anne saying one of the coffees I’d ordered wasn’t due in stock for a week did I want to wait or have something else. She asked if I wanted to choose or let them pick an alternative I let them choose and I’m so pleased with it I’ll definitely have some more in my next order. And there will definite be more orders as apart from the great coffees the price is so much cheaper than the alternatives!
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5 months ago
As for your reply to my previous review, let me make myself perfectly clear so that you are not unsure anymore. I selected the Slovak Republic as the country of delivery only because the drop-down list of countries of delivery let me select it. Regarding the shipping method, in my first order I chose “International Courier Tracked” (see the first screenshot attached). In my second order which I placed because you had rejected the first one – without contacting me (I did not receive any message from you on PayPal), nor replying to my e-mail sent to you using your website contact form – I had no possibility to choose the shipping method, i. e. the “Courier Delivery Sunday (uk Mainland)” shipping method (see the second screenshot attached) was pre-selected and there was no option to change it to another method. It was, however, still possible to select the Slovak Republic from the drop-down list, and thus, I supposed that I would be charged with the shipping costs later on. It is just as simple as that – plus, on your homepage you state that you “ship worldwide to most countries” (see the third screenshot attached). However, the drop-down list of countries of delivery consists only of 9 countries at the moment. For your information, there are 195 countries in the world. I hope that everything is understandable to you now and I wish you good luck with your “true customers” as you called them on this site in another review reply.
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Reviews for thecoffeepod.co.uk

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 Verified review
5 months ago
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6 months ago
Fast and efficient, delivered what was ordered.
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6 months ago
It would have been s 5* but you have to pay for delivery even if you spend s certain amount which is a shame. Coffee is good and gets to me in a couple of days
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6 months ago
After a week or so trying your espresso dolce gusto equivalent pods, I unfortunately find that they are rather weak and slightly insipid.I don't think that I will be reordering with you and I intend returning to my previous supplier.
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6 months ago
Service is second to none! Coffee (French Extreme) is superb, strong without any bitterness. Reason I couldn’t give 5 stars is that since they have been using a new way of packaging, to be more environmentally friendly, I find that approx. 1 out of every 10 sachets is wrongly packed. Sometimes full of air, sometimes 2 pods in the same sachet with very little coffee in each pod.
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6 months ago
New individual packets don’t rip open as easily as previous ones and you end up ripping the pod.
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6 months ago
Second purchase
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6 months ago
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6 months ago
Great coffee better recycling packing needed.
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6 months ago
I have been waiting for a response to my complaint about some alleged Nespresso compatible capsules that actually ruined my Nespresso machine. My husband loves that decaf coffee so I'll go on buying it. And writing you reviews like this.
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Answer by thecoffeepod.co.uk
6 months ago
Hi Mary, I have checked and we have not received any emails through our 'contact form' with your email address. so we have no idea that you were trying to contact us. The contact form is on our server, so this stops all spam coming through by email, so is the way to contact us, or by phone. I see you have also had 10 orders from us over the past year?
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6 months ago
Very fast delivery and well packaged. Coffee is good but not quite as rich as my normal brand, it may be the coffee blend which is lower strength than I normally have.
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6 months ago
Paid extra for courier delivery, was given a midday time slot by DPD, waited all afternoon and then got a msg that their driver couldn’t find us (despite delivering to us numerous times before). No more info until the next day when we were given a new time slot after we had left the house for the day. A good product let down by the delivery service. Wasted money paying for it!
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6 months ago
Pods are inconsistent with Nespresso machine. Some work some don't. It is not the machine as I also have some Nespresso pods left and they work fine.
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6 months ago
Very happy with the quality of the coffee. My only problem is that with the mixed variety 50 pack the different blends of coffee are differentiated by foil tops of varying colours. This is impossible for those of us inflicted with a degree of colour blindness so it would be better to label the pods more clearly
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6 months ago
Love the Java Mocha coffee pods from this company - delicious! I have been buying these for some time now. 4 star review only because I'd like some customer recognition or gesture of free delivery occasionally.
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6 months ago 
Great coffee great service
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6 months ago
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6 months ago
Fast delivery. I usually use Lavazza and thought I would give these a try. Nice enough but not as good a taste. Cannot fault the service but coffee taste could be improved.
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6 months ago
The order was delivered quickly. I am not enamoured with this coffee it seems weak to me
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6 months ago
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