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thecoffeepod.co.ukReviews

: 3,340Excellent

4.83

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certified since: 28/02/2014
updated on: 15/08/2022
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certified since: 28/02/2014
updated on: 15/08/2022
thecoffeepod.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At thecoffeepod.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for thecoffeepod.co.uk

1,166 verified reviews in the last 12 months

3,340 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Excellent personal service. I used to buy ESE pods from The Coffee pod for many years but after switched to “Dolche Gusto” machine I stopped. I recently saw and advert for them and when I saw they sell pods for my machine I jumped straight back in and ordered a couple of boxes. I’m now coffee aficionado but I know what I like. Great choices, great coffee and the icing on the cake the customer service. I got a phone call from Anne saying one of the coffees I’d ordered wasn’t due in stock for a week did I want to wait or have something else. She asked if I wanted to choose or let them pick an alternative I let them choose and I’m so pleased with it I’ll definitely have some more in my next order. And there will definite be more orders as apart from the great coffees the price is so much cheaper than the alternatives!
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5 months ago
As for your reply to my previous review, let me make myself perfectly clear so that you are not unsure anymore. I selected the Slovak Republic as the country of delivery only because the drop-down list of countries of delivery let me select it. Regarding the shipping method, in my first order I chose “International Courier Tracked” (see the first screenshot attached). In my second order which I placed because you had rejected the first one – without contacting me (I did not receive any message from you on PayPal), nor replying to my e-mail sent to you using your website contact form – I had no possibility to choose the shipping method, i. e. the “Courier Delivery Sunday (uk Mainland)” shipping method (see the second screenshot attached) was pre-selected and there was no option to change it to another method. It was, however, still possible to select the Slovak Republic from the drop-down list, and thus, I supposed that I would be charged with the shipping costs later on. It is just as simple as that – plus, on your homepage you state that you “ship worldwide to most countries” (see the third screenshot attached). However, the drop-down list of countries of delivery consists only of 9 countries at the moment. For your information, there are 195 countries in the world. I hope that everything is understandable to you now and I wish you good luck with your “true customers” as you called them on this site in another review reply.
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Reviews for thecoffeepod.co.uk

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 Verified review
2 months ago
Great choice, prompt service, excellent pods but would like to be able have a more eco-friendly individual sealed pack
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 Verified review
2 months ago
The coffee is not of the same quality as similar products from other suppliers. It lacks intensity, being somewhat weak, which you do not expect of Italian blend.
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2 months ago
Coffee is always reliable and deliverys are very prompt. One point, the foil covers are not easy to open.
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3 months ago
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3 months ago
The coffee is good and value for money
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3 months ago
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3 months ago
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3 months ago
Good coffee sent promptly and efficiently Would have earned 5 stars except that the phone was not answered when I had an enquiry.
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3 months ago
Like the flavour can taste the coffee without it being to strong. Excellent in our coffee machine have used more expensive brands but they were sometimes split and the casing so thick the coffee couldn't filter through
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3 months ago
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3 months ago
Not to my taste. I find the taste weak and insipid compared to Lavazza brand. Some people will like it, I'm sure.
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4 months ago
The blue mountain coffee was not the same as I have had when purchasing ground coffee elsewhere. It lacked the fig taste that I have experienced before. Your prices are way too high as well. I can purchase senseo elsewhere at only £8.00 for 50.
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Answer by thecoffeepod.co.uk
4 months ago
Hi Michael Sorry you don't like our Kenyan Blue Mountain when comparing to other bands, but it does come down to personnel taste as we sale a lot of it. As for the price please make sure you are comparing like for like, as most others are not packed individually, and at that price it would not cover the cost of Kenyan Blue Mountain green coffee beans alone the cost of processing etc. so they must blend it with cheaper coffees which is probably why the taste is different.
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4 months ago
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4 months ago
Lovely to be able to buy a decent amount of mixed pods to give the flavours a fair trial. It might seem like it’s obvious but to include a simple diagram of how to use them would be useful.
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4 months ago
Coffee is very weak.
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4 months ago
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4 months ago
The delivery times are epic. Even the Royal Mail route arrives in three days, plus the web site is clear and I like paying via PayPal.. of course I would like cheaper prices but two outta three ain’t bad !!!
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4 months ago
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4 months ago 
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4 months ago
Marked down a point because you did not reply to complaint about a previous order having empty sachets.Otherwise excellent.
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