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thecoffeepod.co.ukReviews

: 3,328Excellent

4.83

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certified since: 28/02/2014
updated on: 12/08/2022
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certified since: 28/02/2014
updated on: 12/08/2022
thecoffeepod.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At thecoffeepod.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for thecoffeepod.co.uk

1,160 verified reviews in the last 12 months

3,328 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Excellent personal service. I used to buy ESE pods from The Coffee pod for many years but after switched to “Dolche Gusto” machine I stopped. I recently saw and advert for them and when I saw they sell pods for my machine I jumped straight back in and ordered a couple of boxes. I’m now coffee aficionado but I know what I like. Great choices, great coffee and the icing on the cake the customer service. I got a phone call from Anne saying one of the coffees I’d ordered wasn’t due in stock for a week did I want to wait or have something else. She asked if I wanted to choose or let them pick an alternative I let them choose and I’m so pleased with it I’ll definitely have some more in my next order. And there will definite be more orders as apart from the great coffees the price is so much cheaper than the alternatives!
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the most relevant critical review


5 months ago
As for your reply to my previous review, let me make myself perfectly clear so that you are not unsure anymore. I selected the Slovak Republic as the country of delivery only because the drop-down list of countries of delivery let me select it. Regarding the shipping method, in my first order I chose “International Courier Tracked” (see the first screenshot attached). In my second order which I placed because you had rejected the first one – without contacting me (I did not receive any message from you on PayPal), nor replying to my e-mail sent to you using your website contact form – I had no possibility to choose the shipping method, i. e. the “Courier Delivery Sunday (uk Mainland)” shipping method (see the second screenshot attached) was pre-selected and there was no option to change it to another method. It was, however, still possible to select the Slovak Republic from the drop-down list, and thus, I supposed that I would be charged with the shipping costs later on. It is just as simple as that – plus, on your homepage you state that you “ship worldwide to most countries” (see the third screenshot attached). However, the drop-down list of countries of delivery consists only of 9 countries at the moment. For your information, there are 195 countries in the world. I hope that everything is understandable to you now and I wish you good luck with your “true customers” as you called them on this site in another review reply.
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Reviews for thecoffeepod.co.uk

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(9)
 Verified review
5 months ago
I’m disappointed by the flavour of one of the coffees I ordered. It is very weak in comparison to what I am used to and indeed what I have ordered from the coffee pod company in the past. It has a rating for strength of 8/10 but I would not like to taste a coffee from them any less than this - you probably would think it tasted like dishwater. I will order the strongest coffee next time . I have never had this problem with the coffee pod company before and wonder if the contents of the pods has been changed. I hope not because I will not use them again after my next order.
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 Verified review
5 months ago 
Packaging is very hard to open. it has a tear strip and as one tears it rips through the pod and coffee spills out. if one uses scissors its ok, but the pod material is very fragile and many packs have broken pods. this increases the cost per useable pod. No issues with the coffee - I am repeat customer, but the new packaging and pod manufacture are terrible
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 Verified review
5 months ago
As for your reply to my previous review, let me make myself perfectly clear so that you are not unsure anymore. I selected the Slovak Republic as the country of delivery only because the drop-down list of countries of delivery let me select it. Regarding the shipping method, in my first order I chose “International Courier Tracked” (see the first screenshot attached). In my second order which I placed because you had rejected the first one – without contacting me (I did not receive any message from you on PayPal), nor replying to my e-mail sent to you using your website contact form – I had no possibility to choose the shipping method, i. e. the “Courier Delivery Sunday (uk Mainland)” shipping method (see the second screenshot attached) was pre-selected and there was no option to change it to another method. It was, however, still possible to select the Slovak Republic from the drop-down list, and thus, I supposed that I would be charged with the shipping costs later on. It is just as simple as that – plus, on your homepage you state that you “ship worldwide to most countries” (see the third screenshot attached). However, the drop-down list of countries of delivery consists only of 9 countries at the moment. For your information, there are 195 countries in the world. I hope that everything is understandable to you now and I wish you good luck with your “true customers” as you called them on this site in another review reply.
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Answer by thecoffeepod.co.uk
5 months ago
Hi again If you check your emails from PayPal you will see that we did add the reason for the refund when we put the refund through. The option to ship to the Slovak Republic was removed as a country option for delivery at the start of the year when delivery costs were increased by the couriers, and also the need for import & customs costs needed to be paid by the customer. The problem we have found is that some customers browers have 'catched' the option but when going through checkout the options for delivery default to UK. As you know the delivery cost showing for your order was ZERO so you were not even being charged for delivery which if we have been delivering to your country would have been £28 . I could add screen shots, but don't see the point. I would just again point out that we notified you when making the first refund (which was made straight away with out any need to ask for) The reason was attached to the refund through Paypal, and you still tried to order a second time. I am not sure what else we could have done?
 Verified review
5 months ago
Refunded my order TWICE without providing me with the reason. They didn’t even reply to my e-mail where I was asking about it. I definitely don’t recommend this shop!
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Answer by thecoffeepod.co.uk
5 months ago
Hi, not sure why you posted this, we did contact you through PayPal as that was the payment method used. You tried to have the the delivery to 'Slovak Republic' but we don't ship there SO you selected UK delivery so that you could complete the order and make payment. THAT is why we refunded the payments, but you know that
 Verified review
6 months ago
I have been waiting for a response to my complaint about some alleged Nespresso compatible capsules that actually ruined my Nespresso machine. My husband loves that decaf coffee so I'll go on buying it. And writing you reviews like this.
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Answer by thecoffeepod.co.uk
6 months ago
Hi Mary, I have checked and we have not received any emails through our 'contact form' with your email address. so we have no idea that you were trying to contact us. The contact form is on our server, so this stops all spam coming through by email, so is the way to contact us, or by phone. I see you have also had 10 orders from us over the past year?
 Verified review
6 months ago
Pods are inconsistent with Nespresso machine. Some work some don't. It is not the machine as I also have some Nespresso pods left and they work fine.
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 Verified review
8 months ago
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Answer by thecoffeepod.co.uk
8 months ago
Can I ask what was wrong? We can't put right what we don't know about?
 Verified review
9 months ago 
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 Verified review
1 year ago
If you want cheap coffee pods that are poorly manufactured, melt and separate in your machine and cause damage to it then these cheaply made pods are just what you've been looking for! I can't comment on the flavour as it was undrinkable on each occasion we tried to use them before giving up. On top of this you get Bob from the Coffee Pod company suggesting it's your fault and that there can't possibly be anything wrong with their product. I hesitate to call it customer service as i was made to feel like the villain under email interrogation and there was no service. I sent photos clearly supporting my problem but all to no avail with Bob. It was me or my machines fault and that was the end of it. Refused to send me a returns label to get a refund. I would have left zero stars but it wouldn't let me. My machine works perfectly with every other pod brand I've used including Nespresso, M&S, ALDI & Morrissons. These pods from The Coffee Pod are really poorly put together. Be warned. Buy at your own risk.
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Answer by thecoffeepod.co.uk
1 year ago
We do all we can, but sometimes customers just want to do what they want to do, they don't want to use the product correctly, they don't want to use it in a proper machine, they don't want a refund, they just want to blackmail a business into doing what they want. It takes a temperature of over 200' C to 'melt' a capsule, a coffee machine should NOT have a temperature of more then 95' C I trust that our true customers will see this review for what it is...................................................................