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thecoffeepod.co.ukReviews

: 3,199Excellent

4.84

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certified since: 28/02/2014
updated on: 07/07/2022
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certified since: 28/02/2014
updated on: 07/07/2022
thecoffeepod.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At thecoffeepod.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for thecoffeepod.co.uk

1,112 verified reviews in the last 12 months

3,199 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
Repeat order with this company after my first purchase which consisted of a mixed selection of coffee ESE pods. This second order of 2 types of ESE coffee pods chosen on the taste experience of my first order arrived extremely quickly, ordered on the 13th July, arrived on the 16th July. Packaged securely but with the minimum waste cardboard,plastic, paper etc which I approve of, as I hate excessive unneeded packaging. This company has a vaste choice of coffees to choose from, and at one of the most competitive prices I have found online. Once order has been placed and paid for there is an email almost immediately confirming your order, and in fact my order was ordered, paid for and shipped on the same day. Kept up to date daily via email on the progress of my order. The postage price and choice of carrier for delivery of the orders is excellent. I will definitely be ordering more of these types of pods from 'The Coffee Pod' and try more of their range.
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the most relevant critical review


10 months ago
If you want cheap coffee pods that are poorly manufactured, melt and separate in your machine and cause damage to it then these cheaply made pods are just what you've been looking for! I can't comment on the flavour as it was undrinkable on each occasion we tried to use them before giving up. On top of this you get Bob from the Coffee Pod company suggesting it's your fault and that there can't possibly be anything wrong with their product. I hesitate to call it customer service as i was made to feel like the villain under email interrogation and there was no service. I sent photos clearly supporting my problem but all to no avail with Bob. It was me or my machines fault and that was the end of it. Refused to send me a returns label to get a refund. I would have left zero stars but it wouldn't let me. My machine works perfectly with every other pod brand I've used including Nespresso, M&S, ALDI & Morrissons. These pods from The Coffee Pod are really poorly put together. Be warned. Buy at your own risk.
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Reviews for thecoffeepod.co.uk

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(16)
(6)
 Verified review
16 days ago
The coffee is not of the same quality as similar products from other suppliers. It lacks intensity, being somewhat weak, which you do not expect of Italian blend.
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 Verified review
2 months ago
Not to my taste. I find the taste weak and insipid compared to Lavazza brand. Some people will like it, I'm sure.
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 Verified review
2 months ago
The blue mountain coffee was not the same as I have had when purchasing ground coffee elsewhere. It lacked the fig taste that I have experienced before. Your prices are way too high as well. I can purchase senseo elsewhere at only £8.00 for 50.
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Answer by thecoffeepod.co.uk
2 months ago
Hi Michael Sorry you don't like our Kenyan Blue Mountain when comparing to other bands, but it does come down to personnel taste as we sale a lot of it. As for the price please make sure you are comparing like for like, as most others are not packed individually, and at that price it would not cover the cost of Kenyan Blue Mountain green coffee beans alone the cost of processing etc. so they must blend it with cheaper coffees which is probably why the taste is different.
 Verified review
2 months ago
Coffee is very weak.
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 Verified review
3 months ago
I had the impression that it was going to be a really strong coffee. I now realise that I had ordered the wrong strength, it only being strong if I had a tiny cup of it. I want a bug cupful of it for my breakfast. Having so many pods, I can't justify ordering more until these are used up.
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 Verified review
3 months ago
The ordering and delivery was perfect its just that the coffee is very weak and watery .
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 Verified review
4 months ago
Not impressed. The coffee is very weak.
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Answer by thecoffeepod.co.uk
4 months ago
Looking at your order Michael, I see you ordered a coffee that is a 'medium roast' maybe you should try some of our darker roast coffees, as they are available, then you may find one that suits you pallet. We do have coffees from across the complete range of coffees,
 Verified review
4 months ago
Like the coffee.
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 Verified review
5 months ago
After a week or so trying your espresso dolce gusto equivalent pods, I unfortunately find that they are rather weak and slightly insipid.I don't think that I will be reordering with you and I intend returning to my previous supplier.
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 Verified review
5 months ago
Paid extra for courier delivery, was given a midday time slot by DPD, waited all afternoon and then got a msg that their driver couldn’t find us (despite delivering to us numerous times before). No more info until the next day when we were given a new time slot after we had left the house for the day. A good product let down by the delivery service. Wasted money paying for it!
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 Verified review
5 months ago
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 Verified review
6 months ago
Quick delivery but unfortunately I found the coffee I ordered dark roast and expresso too weak and lacking in flavour and unable to use them. Personal taste I suppose
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 Verified review
7 months ago
I’ve never used this company before, I was told that my order would arrive within a two hour time slot on Friday 31/12/21. I was disappointed to find it wasn’t delivered, therefore I have to award the Coffepod Company only two stars. I don’t know to whom the non existent delivery accolade should be awarded, however, I’m prepared to review it once again when and assuming I receive my order.
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Answer by thecoffeepod.co.uk
7 months ago
Hi Joan We have checked the details of your order to try and find out what went wrong with the delivery, but it seems you selected 'Standard Delivery' which is with Royal Mail Tracked 48, if you had selected 'Courier Delivery' this is the service with a 2 hour next day delivery.
 Verified review
7 months ago
Do not list them as pods it is misleading.
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Answer by thecoffeepod.co.uk
6 months ago
Hi Barbara Sorry if there is any confusion over working, but we use the correct terms. The Coffee Pod was developed by Illy coffee company back in the 90's and is know as an ESE Coffee Pod which is a bit like a round teabag, and is PAPER & COFFEE. Then Nespresso developed along with other companies the Coffee CAPSULE which is anything made of Plastic OR Aluminum. This is the industry classification, the problem is that now some companies are calling plastic & aluminum capsules, PODS in the advertising etc. which is muddying the waters and causing confusion. But this does not mean that we will move away from the correct terms which are as above: A Coffee Pod is made or Paper A Coffee Capsule is Aluminum or Plastic Hope that helps Not sure why you marked us down on 'Customer Service' as you have not contacted us ? We are always here to help
 Verified review
7 months ago 
Coffee is good but packaging poor: misprint on the foil wrapper that is difficult to open without tearing the pod itself. Have to use scissors to open safely. When mentioned to customer services told that I would get use to it !
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 Verified review
7 months ago
This time I ordered beans as on the previous order I had requested espresso grind and it was insufficiently ground for my Gaggia non pressurised coffee maker. Hencw very weak coffee!! The sachets were however very good.
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 Verified review
9 months ago 
by DO M.
It is the blend..colombian- it tastes bitter and burnt.I did enjoy the Kenyan last time so not going to be able to use these pods
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 Verified review
9 months ago
I thought I ordered Colombian but got Guatemalan Expresso but will try it. Disappointed that Kenton was unavailable.
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Answer by thecoffeepod.co.uk
9 months ago
Hi, if you contact us with your details we can check your order details, and see what was ordered Kenton?
 Verified review
10 months ago
Mode a mio capsules not as good as lavazza for the taste
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 Verified review
10 months ago 
The last delivery had a large number of broken pods, not something that I have been used to over some time. I have bought some more, the first two are OK so I hope that the rest will be good.
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