Certificate for thecoffeepod.co.uk

No. XF761138327E759B70CAEA4280A71DED8
 

Approved on
28/02/2014
Valid until
27/02/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for thecoffeepod.co.uk



Excellent

4.96/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 159 Trusted Shops reviews collected in the last 12 months.
In total, thecoffeepod.co.uk has already collected 1,100 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/04/2019
Date of order
17/04/2019
17/04/2019
Excellent service and coffee, good prices - thoroughly recommend.
5.00
Excellent

Date of publication
17/04/2019
Date of order
17/04/2019
17/04/2019
Have been purchasing from this company for over 6 years. Their products are excellent, their customer service is to be applauded and they are wholly reliable.
5.00
Excellent

Date of publication
16/04/2019
Date of order
16/04/2019
16/04/2019
Excellent coffee and always good service and delivery.
5.00
Excellent

Date of publication
14/04/2019
Date of order
10/04/2019
14/04/2019
Great coffee and fast, reliable delivery for all 3 orders. Recommend.
5.00
Excellent

Date of publication
13/04/2019
Date of order
13/04/2019
13/04/2019
This coffee is amazing. So much choice, great delivery, we just keep coming back for more. Wouldn’t mind a smoother, less clunky website though... isn’t it time you migrated to something like Shopify? I struggle to see all your great products on my devices - the layout goes a bit wonky - and so shopping isn’t as comfortable as it might be. And uncomfortable shopping means I may be missing out
5.00
Excellent

thecoffeepod.co.uk replies: 14/04/2019
Hi Thanks for your comments and reviews. We have looked at Shopify as well as other software platforms, and found that to be honest unless you are good at coding, or want to pay £1000's on add on apps for the site usability is a real issue. With Websites you are looking to design a site for three different size screens and this is were the problem is, do you optimise for Desktop, Tablet, or Mobile

Date of publication
13/04/2019
Date of order
13/04/2019
13/04/2019
I have used the coffeepod several times now and find it easy to order, with speedy delivery.After trying a variety pack of senseo compatible pods I find my favourite to be Blue Mountain, closely followed by Sumatra Lake Toba.I prefer the flavour and value of these pods to the branded ones, which are also becoming harder to find in the shops
5.00
Excellent

Date of publication
12/04/2019
Date of order
12/04/2019
12/04/2019
Always excellent service and of course excellent coffee.
5.00
Excellent

Date of publication
10/04/2019
Date of order
10/04/2019
10/04/2019
Excellent coffee, everybody who tries the Brazilian Santos likes it, very prompt delivery and overall a great product from great company.
Thank you, John
5.00
Excellent

Date of publication
07/04/2019
Date of order
07/04/2019
07/04/2019
No need to use customer service hence mid rating. Excellent and easy to use.
4.33
Good

thecoffeepod.co.uk replies: 14/04/2019
Hi, thanks for your review, would have been nice if left 5 stares as no problems :-(

Date of publication
05/04/2019
Date of order
05/04/2019
05/04/2019
Excellent coffee,as good as any of the major coffee chains.Very quick delivery.
5.00
Excellent

Date of publication
04/04/2019
Date of order
04/04/2019
04/04/2019
Excellent service as always and great coffee flavor make a winning formula.
5.00
Excellent

Date of publication
02/04/2019
Date of order
02/04/2019
02/04/2019
these guys are fab, so helpful and friendly. The products are prepared with care.
5.00
Excellent

Date of publication
01/04/2019
Date of order
01/04/2019
01/04/2019
Ordering on line is extremly difficult. I gave up after 7 minutes and called the phone number, had the pods ordered in about 90 seconds. the pods and the coffee are infinitelybetter than Senseo brand that we used to purchase from a shop (if we couldd find them_) Thank you Bob, we aill continue with you, but put 'Wincanton' in your name on the website so that we can find you easier.
4.67
Excellent

Date of publication
29/03/2019
Date of order
29/03/2019
29/03/2019
I have been using The Coffee Pod for years and have always received a prompt and helpful service. Such a choice of coffees, it is not hard to find a favourite bean. Shop coffee chains do not come close for quality and taste.
5.00
Excellent

Date of publication
27/03/2019
Date of order
27/03/2019
27/03/2019
Never had any problems and have been ordering now for 5 years. Fast delivery, great quality and deals, and love the fact you receive a free coaster with every order including discount code for next time
5.00
Excellent

Date of publication
25/03/2019
Date of order
25/03/2019
25/03/2019
Friendly voices on the end of the phone, excellent coffee and speedy delivery. Great service.
5.00
Excellent

Date of publication
23/03/2019
Date of order
23/03/2019
23/03/2019
The coffee pods were descibed as "mug size". They are not. They are the standard cup size (shallow) pods as per the standard Senseo coffee pods. The genuine mug size Senseo pods are deeper and have twice as much coffee in them. Also, these pods are the same price as the genuine Senseo mug size pods, but with half the coffee in them. I feel ripped off.
3.33
Fair

thecoffeepod.co.uk replies: 03/04/2019
Hi, we do state that 95% of our customers use the pods for a full mug (8oz) Our pods are between 7.5 & 8g. Maybe you should try one of our darker roasts? Please contact us and we will send some samples to you.

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
I have been using the Coffee Pod for some time now and delivery is almost always next day, coffee is always fresh due to individual sealed sachets I have tried a few blends and eventually settled on the Blue Mountain blend as it is easy to drink, good day time coffee
5.00
Excellent

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
This is my 8th order and every time the coffee is wonderful and arrives promptly
5.00
Excellent

Date of publication
20/03/2019
Date of order
20/03/2019
20/03/2019
I have stayed with the coffee pod ever since I was given my machine, I love the flavours and will be trying some different ones in the future. Always pleased with the service and the discount vouchers a bonus.
5.00
Excellent

Date of publication
20/03/2019
Date of order
20/03/2019
20/03/2019
Made several orders over the years. All dealt with efficiently and the quality is good. No complaints. Recommend
5.00
Excellent

Date of publication
16/03/2019
Date of order
16/03/2019
16/03/2019
The order was despatched very quickly and was communicated very well.
The choice at thecoffeepot.co.uk is extensive and I have ordered two packs of
various types.Looking forward to tasting them.
5.00
Excellent

Date of publication
13/03/2019
Date of order
11/03/2019
13/03/2019
Cafe Verona is a smooth not to rich coffee.
Have tried set other flavour but always go back to this one.
So easy to order and delivery us so quick and reliable
5.00
Excellent

Date of publication
09/03/2019
Date of order
09/03/2019
09/03/2019
I have always received great products and great service from The Coffee Pod.
5.00
Excellent

Date of publication
09/03/2019
Date of order
09/03/2019
09/03/2019
Excellent service from this company. I recently ordered a pack of espresso coffee ESE s which are first class. I have now ordered the variety pack to try the rest of their offerings. Can’t wait
5.00
Excellent

Date of publication
03/03/2019
Date of order
03/03/2019
03/03/2019
Good coffee at a reasonable price with good service & delivery. I will keep coming back for this product.
5.00
Excellent

Date of publication
23/02/2019
Date of order
23/02/2019
23/02/2019
delivered on time and excellent coffee pods.
5.00
Excellent

Date of publication
23/02/2019
Date of order
23/02/2019
23/02/2019
prompt service
5.00
Excellent

Date of publication
20/02/2019
Date of order
20/02/2019
20/02/2019
Delicious coffee and even standard delivery seems to come in one or two days via royal mail.
5.00
Excellent

Date of publication
19/02/2019
Date of order
17/02/2019
19/02/2019
trouble free transaction and good coffee.
5.00
Excellent

Date of publication
19/02/2019
Date of order
19/02/2019
19/02/2019
Wonderful coffee, excellent efficient service.
5.00
Excellent

Date of publication
08/02/2019
Date of order
08/02/2019
08/02/2019
Nice plain, straightforward website packed with wonderful coffees from around the world. Promptly delivered.
5.00
Excellent

Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
First class coffee, and delivery, cannot comment on customer service, as have had no need to contact.
5.00
Excellent

Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
Always spot on with the quality and excellent and prompt delivery
5.00
Excellent

Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
I have been using THE COFFEE POD or a few years now and the quality of the coffee and the delivery are always first class, I have only had to contact customer services once in this time and the issue was dealt with quickly and efficiently to my complete satisfaction .I recommend this company to anyone checking for senseo coffee pods
5.00
Excellent

Date of publication
03/02/2019
Date of order
03/02/2019
03/02/2019
Loved the mixed bag of decaf coffees which means I can test them all out before I choose a bigger quantity. Also that there is a loyalty discount of 10 each time you order.
5.00
Excellent

Date of publication
02/02/2019
Date of order
02/02/2019
02/02/2019
Always order our coffee pods from here. Delivery is usually next day. Their customer service is second to none and I don't think you could get better quality coffee anywhere. First class coffee from a first class company.
5.00
Excellent

Date of publication
30/01/2019
Date of order
30/01/2019
30/01/2019
Invariable totally reliable, quick delivery on standard and the best ever coffee
5.00
Excellent

Date of publication
29/01/2019
Date of order
29/01/2019
29/01/2019
always reliable, excellent coffee
5.00
Excellent

Date of publication
29/01/2019
Date of order
29/01/2019
29/01/2019
VERY EASY TO PURCHASE AND EVEN EASIER TO DRINK, SATISFACTION EVERY TIME.
5.00
Excellent

thecoffeepod.co.uk customer reviews

thecoffeepod.co.uk

Coffee Pods for most Coffee machines

thecoffeepod.co.uk was certified by Trusted Shops on 28/02/2014.

We stock coffee pods, and coffee capsules for most types of coffee machines, including Senseo, ESE Coffee Machines, Nespresso, Dolce Gusto, Lavazza, and Keurig. Discover coffees that no one else has, fast delivery

Contact
Unit 1, 18B Bennett’s Field Trading Estate
BA9 9DT Wincanton
United Kingdom
Tel: 0196331137
bp@thecoffeepod.co.uk
thecoffeepod.co.uk
Owner
Coffee Merchants UK Robert Patrick
Unit 1, 18B Bennett’s Field Trading Estate
BA9 9DT Wincanton
United Kingdom
Authorized representative
Robert Patrick
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with thecoffeepod.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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