rotomshop.co.ukReviews

: 35Good

4.18

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certified since: 30/10/2020
updated on: 07/07/2022
rotomshop.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 30/10/2020
updated on: 07/07/2022
rotomshop.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At rotomshop.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for rotomshop.co.uk

11 verified reviews in the last 12 months

35 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 months ago
Computer system at Rotoom sent 30 emails telling me I owed, even though the bank showed I did not. Thank goodness for a real person who answered the phone and sorted it all out.
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the most relevant critical review


5 months ago
There was logistical issues which to be fair to them they where solved immediately and our product was brought as soon as they could. However I'm giving a low rating because we ordered some clear boxed and the state they have arrived in is unacceptable...they are absolutely covered in thick layers of dust and dirt. I'm sorry but when you order brand new tote boxes for storage you'd expect a clean box where you can store belongings and keep them clean and in good condition, and the state of this product defeats its purpose. Please see photos for reference.
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Reviews for rotomshop.co.uk

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(7)
(1)
 Verified review
2 months ago
Very quick delivery. Great service.
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Answer by rotomshop.co.uk
2 months ago
HI Mariusz, Thank you for the feedback, it is much appreciated and we are glad you are happy with the service. Kind Regards, Customer Service Team
 Verified review
3 months ago
kept well informed as to when the delivery would take place, the driver was very polite and professional, a good service
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Answer by rotomshop.co.uk
3 months ago
Thank you for the feedback Roger. We're glad you were happy with the service! Many Thanks, Customer Service Team
 Verified review
4 months ago
Computer system at Rotoom sent 30 emails telling me I owed, even though the bank showed I did not. Thank goodness for a real person who answered the phone and sorted it all out.
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Answer by rotomshop.co.uk
3 months ago
Sorry about the issue with the automatic email replies, but we're glad we managed to help you out and get your order sorted.
 Verified review
4 months ago
Great service
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Answer by rotomshop.co.uk
3 months ago
Thank you for the 5-star review, we're glad you had a great experience with us.
 Verified review
4 months ago
Ordered on line with stock showing togehter with premium delivery. Received a mail on ther afternoon of the supposed delivery that their supplier had let them down and I had a choice of waiting for 3-4 weeks or getting my money back. Still waiting for the money, wouldn't trust again.
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Answer by rotomshop.co.uk
4 months ago
Hi Richard, Once again we are sorry for this inconvenience, it is not how we like to treat our customers. Unfortunately, we have been let down also by our suppliers and cannot offer you any other solutions. We have now put procedures in place to hopefully prevent such stock issues in the future. Many Thanks, Customer Service Team
 Verified review
8 months ago 
Great company, very quick service and a great product. Website could do with extra pictures to show the item but very good service
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Answer by rotomshop.co.uk
3 months ago
Hi James, Thanks for your comments, we will look into adding some more photos to products where possible. Glad you were happy with the service though.
 Verified review
5 months ago
Good fast delivery and all solidly packed for pallet transport - great products as well.
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Answer by rotomshop.co.uk
3 months ago
Thank you for the great review, we really appreciate it and are glad you are happy with your purchase.
 Verified review
10 months ago 
Very clearly presented website and I received excellent customer service, A+
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Answer by rotomshop.co.uk
3 months ago
Thank you Richard, We really appreciate your feedback.