tradefurniturecompany.co.ukReviews

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tradefurniturecompany.co.uk- Logo - reviews
tradefurniturecompany.co.uk- Logo - reviews

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Trade Furniture Company LTD
Unit 18, Norquest Industrial Estate, Pennine View
WF17 9LT Birstall
United Kingdom
Authorised representative
Tony Clark

Reviews for tradefurniturecompany.co.uk

4.95/5.00
Excellent
How is the rating calculated?

249 reviews in the last 12 months

97 %
3 %
3 stars
0 %
2 stars
0 %
< 1 %
1,680 total reviews

the most positive review


9 months ago
One of the best experience in shopping I have ever had so far ! Three times. I just wish I would have more space for more furniture. The Reclaimed Indian collection and Recycled Retro look (esp. the funny drawer) look so amazing and enticing. All in all, the furniture is just beautiful, well made and looks incredible. First time, when I bought the Jali collection for my living room I thought is the most beautiful one. I was so wrong! The Dakota light combined with Mango light looks just gorgeous in my bedroom. The delivery both time is without fault. Very efficient, professional and so very helpful! The best people and the first in helping you in your home with the furniture. You just ask , they deliver where ever you want, they install and take all the cardboards with them. Nothing left for you to do. Communication with the company is based on reality and not on lies! They call you and talk to you, they listen and answer without delays. The website is accessible and easy to use. Thank you.
tradefurniturecompany.co.uk- Logo - reviews
tradefurniturecompany.co.uk- Logo - reviews
 Answer by tradefurniturecompany.co.uk
9 months ago
Thank you for your lovely comments Daniela, I will pass these onto the team, great to hear you have been so happy with the furniture and service. For a chance to win a £100 gift voucher, please send in photos of the item(s) you have purchased in their new home to enter, simply email competition@tradefurniture.com the best photo will win and be announced on our website and by email.
Read more

the most critical review


5 months ago
Months to have the order completed, missing a dining table and a coffee table. I had to keep emailing them to ask for an update and today they have thanked me to get in touch and tell me that it will take another 6 weeks after 4 passed waiting. On their website there is no mention about the stock status and they keep getting orders not having items in stock. So unprofessional.
tradefurniturecompany.co.uk- Logo - reviews
tradefurniturecompany.co.uk- Logo - reviews
 Answer by tradefurniturecompany.co.uk
2 months ago
Most items from this order were actually delivered within 4 days of ordering and we do carry over 90% of our ranges in stock at any one time however due to the current pandemic we have experienced understandable delays to the shipping and manufacturing process. We do send updates via e-mail to keep all customers up to date where an item is not in stock and our records show updates were sent in this case also. In the rare event we are out of stock we also offer to send stock items straight away at no extra cost and offer similar alternative products that are in stock. Both service and quality are very important to us and this is reflected in all the other reviews, it is a shame that the original 'Amazing' review this customer left was changed as a result of the delay due to lockdown but we are working with the customer to resolve the issue for them.
Read more

Read the most positive or most critical review

Positive
Critical
9 months ago
One of the best experience in shopping I have ever had so far ! Three times. I just wish I would have more space for more furniture. The Reclaimed Indian collection and Recycled Retro look (esp. the funny drawer) look so amazing and enticing. All in all, the furniture is just beautiful, well made and looks incredible. First time, when I bought the Jali collection for my living room I thought is the most beautiful one. I was so wrong! The Dakota light combined with Mango light looks just gorgeous in my bedroom. The delivery both time is without fault. Very efficient, professional and so very helpful! The best people and the first in helping you in your home with the furniture. You just ask , they deliver where ever you want, they install and take all the cardboards with them. Nothing left for you to do. Communication with the company is based on reality and not on lies! They call you and talk to you, they listen and answer without delays. The website is accessible and easy to use. Thank you.
tradefurniturecompany.co.uk- Logo - reviews
tradefurniturecompany.co.uk- Logo - reviews
 Answer by tradefurniturecompany.co.uk
9 months ago
Thank you for your lovely comments Daniela, I will pass these onto the team, great to hear you have been so happy with the furniture and service. For a chance to win a £100 gift voucher, please send in photos of the item(s) you have purchased in their new home to enter, simply email competition@tradefurniture.com the best photo will win and be announced on our website and by email.
Read more
5 months ago
Months to have the order completed, missing a dining table and a coffee table. I had to keep emailing them to ask for an update and today they have thanked me to get in touch and tell me that it will take another 6 weeks after 4 passed waiting. On their website there is no mention about the stock status and they keep getting orders not having items in stock. So unprofessional.
tradefurniturecompany.co.uk- Logo - reviews
tradefurniturecompany.co.uk- Logo - reviews
 Answer by tradefurniturecompany.co.uk
2 months ago
Most items from this order were actually delivered within 4 days of ordering and we do carry over 90% of our ranges in stock at any one time however due to the current pandemic we have experienced understandable delays to the shipping and manufacturing process. We do send updates via e-mail to keep all customers up to date where an item is not in stock and our records show updates were sent in this case also. In the rare event we are out of stock we also offer to send stock items straight away at no extra cost and offer similar alternative products that are in stock. Both service and quality are very important to us and this is reflected in all the other reviews, it is a shame that the original 'Amazing' review this customer left was changed as a result of the delay due to lockdown but we are working with the customer to resolve the issue for them.
Read more

What other customers say about their experience with tradefurniturecompany.co.uk

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13 days ago
A tremendous service from Trade Furniture. Very helpful staff throughout the entire process, from requesting further information about a product, the ordering procedure & then the final delivery. Our order had its complications & the staff at Trade consistently tried (& succeeded) to find solutions every time. We've ended up with three stylish & well made pieces of furniture & a happy experience.
 Verified review|
1 month ago
I purchased a Jali 2 drawer bookcase in colour honey. I got it at a really good price in the sale. Although it took a whille to arrive due to the pandemic, it was well worth the wait! The bookcase is splendidly beautiful and made to the highest perfection. The customer service from Natali was excellent and the the delivery driver was ace. Best furniture store by far.
 Verified review|
21 days ago
Although there was a delay in receiving my TV unit due to Coronavirus, I was kept up to date with the situation. When the unit arrived it was well packed and in pristine condition when unpacked and now takes pride of place under the telly in the living room. Excellent and substantial piece of furniture and very happy with the purchase.
 Verified review|
7 days ago
Excellent service from on line order to delivery of 4 x banana leaf tall backed dining chairs which arrived today. We are already looking at other items of furniture from their range to compliment this purchase which my wife and I are delighted with! Thank you Trade Furniture Company!
 Verified review|
11 days ago
Excellent quality furniture and the price is amazing for what you get. We ordered the Dakota dining table and Barcelona chairs and we are delighted with them. We paid for the upgraded unpackIng and making up and Chris the delivery guy was really great. Highly recommended company.
 Verified review|
Yesterday
all aspects of the service from this company are great, from the sales, booking in a delivery to the driver that turns up at the door on time as agreed. This is how a company should be run. Customer service and great quality products.
 Verified review|
15 days ago
Excellent customer service and very quick delivery. Ordered on the Tuesday evening, had a phone call the next day and was delivered on the Thursday. Lovely quality furniture too and would definitely use again.
 Verified review|
Yesterday
Can't fault a thing. The bookcase is beautiful, delivery was great and this is why I'm a repeat customer when I want quality furniture at a great price with fantastic customer service.
 Verified review|
25 days ago
Customer service is top grade ASOS communication and delivery. The delivery driver especially was both friendly and extremely helpful cannot fault any thing. Will definitely use again
 Verified review|
5 days ago
Excellent service from start to finish. Communication was second to none. The furniture was delivered exactly within the time slot allocated and is absolutely beautiful. Thankyou
 Verified review|
1 month ago
Quality items at a really competitive price; prompt response and delivery; and excellent customer service from friendly staff. Would definitely use Trade Furniture Company again.
 Verified review|
1 month ago
Delivery within 7 days as stated. Driver was very friendly and delivered furniture to the room requested. Furniture was good quality and well packaged. Looks great.
 Verified review|
23 days ago
This was the second time we've ordered furniture and was good quality as before. However, we were not notified of delivery so it was lucky we were in.
 Verified review|
3 days ago
Samples sent promptly, furniture in stock and delivered when promised. Delighted with quality of furniture, very exactly as described. Thank you
 Verified review|
16 days ago
Beautiful furniture. So pleased with our recent purchases. We are now going to replace our dining room furniture.
 Verified review|
15 days ago
Product exactly as described, good quality, speedy delivery and good coms. Good job from beginning to end.
 Verified review|
24 days ago
The unit was delivered as stated, well packaged. Lovely unit, would definitely order from them again
 Verified review|
1 month ago
Briliant service; quick turnaround of order and delivery arrived at exactly the scheduled time
 Verified review|
1 month ago
Amazingly prompt service and the quality of the mirror we ordered was excellent. Thank you
 Verified review|
23 days ago
Excellent service beautiful furniture very quick delivery very pleased thankyou
 Verified review|