tradefurniturecompany.co.ukReviews:
194 reviews in the last 12 months2,477 total reviews
Excellent
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Top positive review
26 May 2023
Verified review
Trade furniture – what a fantastic company. From start to finish. Their website is full of excellent sustainable furniture. I recently bought a cube table – mango and it was delivered within 5 days from order. Not only that, the delivery man, Steve Halligan was absolutely brilliant. He was polite, respectful, and helpful, an excellent agent for the company.
I then decided to buy the leather roll back chairs later on, rather than at the same time as I wanted to colour match the table first. Wow. The gorgeous, comfortable, antique brown leather chairs arrived, fully assembled, super quality. I would definitely recommend this company. Everything was labelled with the fire precaution signs, bubble wrapped on arrival.
Just perfect. The company itself, if you have any questions, are always willing to answer and respond very quickly.
A first class service.
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Top negative review
15 Jul 2023
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The website that I ordered the furniture from gave a delivery date which was one week. We paid the delivery charge and the transaction went through.
The next day we were informed the goods were out of stock. We offered other goods that we did not want.
We are waiting for the shipment to arrive from India. We should have been informed before the order went through that the goods were out of stock.
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Reviews for tradefurniturecompany.co.uk
29 Mar 2024
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Excellent products and excellent service from start to finish. Highly recommend this company.
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26 Mar 2024
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Lovely furniture
Easy to order, excellent delivery service, lovely furniture
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JJ
janet j.
great yarmouth
5 days ago
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5 Apr 2024
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30 Mar 2024
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8 days ago
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Salsa dining chairs.
Ordered 6 dining chairs which on arrival were nothing like what I'd ordered from the pictures and description on the Website, however, they insisted that they were the correct chairs even after I'd sent pictures. Plus side, got refunded for delivery and not charged return fee. I've seen other chairs on their Website but won't be ordering again for fear of more hassle. You could improve by not sticking the customer out that they were the correct chairs when they were clearly not. An apology would be more well received. I know the difference between warm dark brown legs and black gloss!
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Answer by tradefurniturecompany.co.uk
4 days ago
I am sorry that you were unhappy with the colour of the chairs hence us offering a free return and full refund, customer service is very important to us and we were more than happy to collect from you and refund for you and I can see that you were offered an immediate apology via e-mail as you stated the legs were not as expected. The legs are dark Brown and not Black which I think is where there may have been some confusion as the sales team have informed you that the chairs that were delivered were the correct ones ordered with the dark Brown leg though the legs were darker than expected. Our Rattan chairs come with either a light wood or dark wood leg as they sit with many of our wooden tables in a variation of colours and as you do know that you can easily return items so if you would like to re order with us please give us a call and we will be happy to chat through available for you.
7 days ago
Verified review
I have not received my order. I have been notified of shipping issues and that it will be expected in June.
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Answer by tradefurniturecompany.co.uk
4 days ago
I am sorry that the item you ordered has been delayed by a few weeks, it was expected on the 30th May and due to shipping delays beyond our control it will now be arriving on the 13th June. We do have live stock status on the website and we do update customers as soon as we are aware of any further delays as we did in your case. We do have alternative items in stock so if you would like to consider an alternative item please contact us and we will be happy to help. We will be back in touch once we have a delivery date for you and I hope you may re consider leaving more stars in your review once you see how beautiful the furniture is.
2 days ago
Verified review
Haven't had my furniture yet
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Answer by tradefurniturecompany.co.uk
2 days ago
The item is due to arrive to our warehouse tomorrow as stated on the website at the time of your order - 'Dakota 120cm Corner TV Unit - Due 19th April' - and also as further re-iterated in the post order e-mail we sent to you on the 28th March at 10.06am. We will of course be in touch once the item arrives tomorrow to arrange delivery. We do carry over 90% of our ranges in stock at any one time and we do also have live stock status on the website so I am sorry if you have missed any of this information.
21 Feb 2024
Verified review
Easy website to navigate furniture best quality so well made. deliver fast I would buy from them again and have already recommended to friends and family
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27 Feb 2024
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Furniture arrived promptly
Very helpful kind and patient delivery drivers put the furniture where I wanted.
Would recommend
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12 Mar 2024
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Very easy to order, quick delivery & delivery could be tracked. Tables well packed & very good quality
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18 Mar 2024
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There was a mix up andbi received an incorrect item, I contacted the company immediately and received a prompt response apologizing for the error and advising how this would be resolved. I received my replacement order within the week.
The service was very good and professional.
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28 Feb 2024
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Great company
Very easy to order. Great quality product. Fantastic customer service from everyone. Great delivery app keeping you fully informed of time on arrival.
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1 Mar 2024
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Arrived on time and furniture just what we wanted. We'll made too.
Delivery driver very pleasant.
No complaints at all.
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20 Feb 2024
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Lovely piece of furniture, excellent communication, minor issue with coating on leg which was replaced quickly
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1 Mar 2024
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Quality furniture customer service very good .delivery excellent can't speak highly enough of them
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8 Mar 2024
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Amazing furniture so well made easy website if in stock fast delivery and very helpful delivery man
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19 Feb 2024
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Excellent table
Excellent communication. I have used this company 3 times . All products have been excellent.
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DJ
Debbie J.
Scarborough
9 Mar 2024
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Absolutely stunning furniture at good prices. Customer service excellent
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1 Mar 2024
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Great products, reasonable costs, excellent customer services
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