tradefurniturecompany.co.uk- Logo - reviews

tradefurniturecompany.co.uk
Reviews:

196 reviews in the last 12 months2,470 total reviews  

4.85
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 1 Jul 2013
The Trustmark indicates trustworthy online retailers.
tradefurniturecompany.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

26 May 2023
 Verified review
Trade furniture – what a fantastic company. From start to finish. Their website is full of excellent sustainable furniture. I recently bought a cube table – mango and it was delivered within 5 days from order. Not only that, the delivery man, Steve Halligan was absolutely brilliant. He was polite, respectful, and helpful, an excellent agent for the company. I then decided to buy the leather roll back chairs later on, rather than at the same time as I wanted to colour match the table first. Wow. The gorgeous, comfortable, antique brown leather chairs arrived, fully assembled, super quality. I would definitely recommend this company. Everything was labelled with the fire precaution signs, bubble wrapped on arrival. Just perfect. The company itself, if you have any questions, are always willing to answer and respond very quickly. A first class service.

Top negative review

15 Jul 2023
 Verified review
The website that I ordered the furniture from gave a delivery date which was one week. We paid the delivery charge and the transaction went through. The next day we were informed the goods were out of stock. We offered other goods that we did not want. We are waiting for the shipment to arrive from India. We should have been informed before the order went through that the goods were out of stock.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for tradefurniturecompany.co.uk

Filter
 Sort by  
Relevance
(14)
(3)
Reset
2 Mar 2024
 Verified review
Good customer care, when I had a damaged item… in addition I noticed a day after delivery after I threw boxes away a lot of minor cracks/splits on furniture but hoping it won’t get any worse…check furniture before delivery as you don’t except returns without packaging
Report review
Answer by tradefurniturecompany.co.uk
11 Mar 2024
I can see that you have contacted us about this and we are arranging an exchange for you. We do charge a re stocking fee for items returned without the box but this would not apply for an exchange or faulty item as in your case. We do also send a delivery guide and there is a sticker on the box to ensure customers are aware to keep the box in case of return. Our furniture has a 12 month guarantee so please rest assured that you can contact us should you have any further issues or concerns.
7 Mar 2024
 Verified review
Would have given more stars, as service was very good. Unfortunately the quality wasn't quite as expected. Once in situ, fault isn't evident. So our decision was keep the cabinet. The overall effect is very good.
Report review
Answer by tradefurniturecompany.co.uk
11 Mar 2024
I am so sorry that you have received an item that was not as expected, please contact our sales team and we will resolve any issues for you as we would never want a customer to be less than happy with their furniture.
31 Dec 2023
 Verified review
Report review
11 Dec 2023
 Verified review
The ease of the on line site/ progression through purchasing.
Report review
DK
David K.
Breage
13 Dec 2023
 Verified review
Good service and good furniture
Report review
22 Dec 2023
 Verified review
Report review
28 Sept 2023
 Verified review

Beautiful high quality furniture

Furniture beautiful, always well packaged for safe delivery. Ordering on the website and tracking problem free and delivery is always prompt. Friendly and helpful delivery guy. As mentioned following previous orders where this drops a star is that the company is not licensed to take furniture to an upstairs room which if you live on your own or are elderly or disabled this may be problematic. The other reason I couldn't justify giving 5 stars is that the unwrap service is not value for money and I wouldn't recommend it as it's a 2 man job for anything big so you end up assisting the delivery man and you're not licenced to take away the packaging which would be the greatest value for this service when purchasing a number of large items. Other than that I would highly recommend based on quality of products.
Report review
Answer by tradefurniturecompany.co.uk
2 Oct 2023
Thank you for your feedback which is greatly valued. In order to keep delivery costs as low as possible for our customers we offer a standard maximum delivery charge of just £19.95 which means that we operate each run at a loss hence not being possible to operate a 2 man delivery service without increasing the delivery charge by a significant amount. As most customers prefer a lower delivery charge we only offer a single man delivery service though I do understand this can be problematic due to the weight of the solid wood furniture, as we offer a 2-3 hour delivery window this gives our customers the chance to arrange for help to be on hand if required and our drivers can assist in getting items upstairs if there is adequate help and we are aware in advance so we can allocate additional delivery time. Our packaging can be flattened and disposed of in household recycling bins as we use recyclable packaging. I am glad you are happy with the furniture and we do constantly evaluate our service and cost to try to get the best possible balance between service and cost.
16 Aug 2023
 Verified review
Always buy my furniture here. Website is easy to navigate, they supply wood samples to give you an idea of finishes/colour. Ordering and delivery is hassle free and always get a friendly courier. I would give a 5* but the downside is they don't deliver to toom of choice, only to your door so I've had to rely on friends to move stuff to where I need it. Otherwise would definitely recommend.
Report review
Answer by tradefurniturecompany.co.uk
18 Aug 2023
Hi, Our drivers should always deliver to a ground floor room of your choice unless there are access restrictions that prevent them from manoeuvring throughout the property, we are not insured to take furniture upstairs hence the ground floor delivery. If our driver did not do this for you then I am really sorry as a doorstep delivery is certainly not what we promote. I will investigate this matter and speak to the driver concerned to ensure that we always deliver to a ground floor room of choice for every customer.
14 Nov 2023
 Verified review
Gorgeous furniture! I'm absolutely delighted with them. 4 stars,because I've requested 2 men for delivery, as I have lots of spiral stairs and won't be able to help. Only one turned up and I ended up helping the man to deliver to the room of choice. Being a small built woman it was very hard for me to do that. That was my only disappointment.
Report review
Answer by tradefurniturecompany.co.uk
16 Nov 2023
Hi, Thank you for your review and I am so glad you love the furniture. As advised on the website and on the order confirmation and subsequent e-mail we operate a single man delivery service in order to keep the delivery charge as low as possible so as advised there is no option for a 2 man delivery service though our drivers will place the furniture in a ground floor room of your choice and if you select unwrap the driver will unwrap and place in position for you.
1 Aug 2023
 Verified review
The quality was good. I thought it came assembled but only the legs had to be screwed on. One of the screws turns and doesn't tighten but not a problem.one leg does not quite align. Having said that it is exactly what we wanted including the colour. Brilliantly packed.
Report review
Answer by tradefurniturecompany.co.uk
10 Aug 2023
Certain items such as dining tables, benches and a few items with slim legs require the legs to be attached at the time of delivery to avoid damage in transit but we do send a delivery guide to advise how to assemble such items. If there is an issue with a leg we would be more than happy to resolve this for you so please contact us and we will advise of the options available for you.
27 Aug 2023
 Verified review
Good service .Good quality.
Report review
5 Aug 2023
 Verified review
Delivery charges are a trite expensive especially if you order more than one piece
Report review
Answer by tradefurniturecompany.co.uk
10 Aug 2023
Hi, The highest standard delivery charge is £19.95 regardless of how many items you order so as long as you check out all your items on one order you will never pay more than £19.95 for a standard delivery. We have also reduced our delivery costs in recent years despite rising fuel costs so hopefully our customers will still see the delivery fee as good value but thank you kindly for your feedback which we always value.
21 Aug 2023
 Verified review
Very good at updates. Furniture not arrived yet, but it will.
Report review
23 Nov 2023
 Verified review
Good, communicative Customer Service
Report review
5 Nov 2023
 Verified review
Report review
31 Mar 2023
 Verified review
Communication is key and there’s not to much of that from them .. this isn’t to say the furniture isn’t any good it’s good quality and lovely that good this is my second piece from them .. 😊
Report review
Answer by tradefurniturecompany.co.uk
3 Apr 2023
Hi, I am not sure if our e-mails have been filtered to your spam as all customers receive an automated e-mail immediately after ordering and then a personal update from the sales team, your order was placed on the 24th March at 13.34 and our personal e-mail update was sent out on the 24th March at 14.40 by Georgia. You have then received a text and an e-mail from the delivery team on the 1st April at 11.58 offering you a delivery slot well within the 10 working days we state for delivery which you have then accepted so I would hope that you would consider this an excellent service with good communication. I am glad you are happy with the furniture and I hope you are able to check your junk/spam and see our communication.
27 May 2023
 Verified review
Money taken had two emails about delivery in about ten days but not a word since and it’s been eight days since ordering
Report review
Answer by tradefurniturecompany.co.uk
29 May 2023
Hi, I am not sure if our e-mails have been filtered to your spam as all customers receive an automated e-mail immediately after ordering and then a personal update from the sales team, your order was placed on the 20th May at 16.08 and our personal e-mail update was sent out on the 20th March at 17.02 by Georgia. You have then received a text and an e-mail from the delivery team on the 28th May offering you a delivery slot well within the 10 working days we quote for delivery. I hope you are able to check your junk/spam and see our communication. You can also log back into your account to see your order history and we are available 7 days a week via phone, e-mail or live chat if you wish to follow up on your order.