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tradefurniturecompany.co.uk
Reviews:

194 reviews in the last 12 months2,477 total reviews  

4.80
Excellent

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Certified since: 1 Jul 2013
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tradefurniturecompany.co.uk fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

26 May 2023
 Verified review
Trade furniture – what a fantastic company. From start to finish. Their website is full of excellent sustainable furniture. I recently bought a cube table – mango and it was delivered within 5 days from order. Not only that, the delivery man, Steve Halligan was absolutely brilliant. He was polite, respectful, and helpful, an excellent agent for the company. I then decided to buy the leather roll back chairs later on, rather than at the same time as I wanted to colour match the table first. Wow. The gorgeous, comfortable, antique brown leather chairs arrived, fully assembled, super quality. I would definitely recommend this company. Everything was labelled with the fire precaution signs, bubble wrapped on arrival. Just perfect. The company itself, if you have any questions, are always willing to answer and respond very quickly. A first class service.

Top negative review

15 Jul 2023
 Verified review
The website that I ordered the furniture from gave a delivery date which was one week. We paid the delivery charge and the transaction went through. The next day we were informed the goods were out of stock. We offered other goods that we did not want. We are waiting for the shipment to arrive from India. We should have been informed before the order went through that the goods were out of stock.
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Reviews for tradefurniturecompany.co.uk

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7 Mar 2024
 Verified review
Would have given more stars, as service was very good. Unfortunately the quality wasn't quite as expected. Once in situ, fault isn't evident. So our decision was keep the cabinet. The overall effect is very good.
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Answer by tradefurniturecompany.co.uk
11 Mar 2024
I am so sorry that you have received an item that was not as expected, please contact our sales team and we will resolve any issues for you as we would never want a customer to be less than happy with their furniture.
27 May 2023
 Verified review
Money taken had two emails about delivery in about ten days but not a word since and it’s been eight days since ordering
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Answer by tradefurniturecompany.co.uk
29 May 2023
Hi, I am not sure if our e-mails have been filtered to your spam as all customers receive an automated e-mail immediately after ordering and then a personal update from the sales team, your order was placed on the 20th May at 16.08 and our personal e-mail update was sent out on the 20th March at 17.02 by Georgia. You have then received a text and an e-mail from the delivery team on the 28th May offering you a delivery slot well within the 10 working days we quote for delivery. I hope you are able to check your junk/spam and see our communication. You can also log back into your account to see your order history and we are available 7 days a week via phone, e-mail or live chat if you wish to follow up on your order.