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tradefurniturecompany.co.uk
Reviews:

196 reviews in the last 12 months2,470 total reviews  

4.85
Excellent

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Top positive review

26 May 2023
 Verified review
Trade furniture – what a fantastic company. From start to finish. Their website is full of excellent sustainable furniture. I recently bought a cube table – mango and it was delivered within 5 days from order. Not only that, the delivery man, Steve Halligan was absolutely brilliant. He was polite, respectful, and helpful, an excellent agent for the company. I then decided to buy the leather roll back chairs later on, rather than at the same time as I wanted to colour match the table first. Wow. The gorgeous, comfortable, antique brown leather chairs arrived, fully assembled, super quality. I would definitely recommend this company. Everything was labelled with the fire precaution signs, bubble wrapped on arrival. Just perfect. The company itself, if you have any questions, are always willing to answer and respond very quickly. A first class service.

Top negative review

15 Jul 2023
 Verified review
The website that I ordered the furniture from gave a delivery date which was one week. We paid the delivery charge and the transaction went through. The next day we were informed the goods were out of stock. We offered other goods that we did not want. We are waiting for the shipment to arrive from India. We should have been informed before the order went through that the goods were out of stock.
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Reviews for tradefurniturecompany.co.uk

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2 Mar 2024
 Verified review
Good customer care, when I had a damaged item… in addition I noticed a day after delivery after I threw boxes away a lot of minor cracks/splits on furniture but hoping it won’t get any worse…check furniture before delivery as you don’t except returns without packaging
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Answer by tradefurniturecompany.co.uk
11 Mar 2024
I can see that you have contacted us about this and we are arranging an exchange for you. We do charge a re stocking fee for items returned without the box but this would not apply for an exchange or faulty item as in your case. We do also send a delivery guide and there is a sticker on the box to ensure customers are aware to keep the box in case of return. Our furniture has a 12 month guarantee so please rest assured that you can contact us should you have any further issues or concerns.
LT
Leah T.
keighley
13 Feb 2024
 Verified review

Not good so far

I drove a significant distance to the address listed on Google as open to find it closed. Upon calling the number I was told they're only a warehouse and not open at the weekend, but I could revisit in the week. I asked if there was any discount available if i was to revisit to buy the item, due to the incorrect information listed and the distance I'd travelled. I was offered free delivery. I accepted despite the fact I would now not see the item in person before buying. Advised the item would arrive mid Feb, OK fair enough, 6 weeks wait. Unfortunately I've now been told it won't be until mid May.
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Answer by tradefurniturecompany.co.uk
15 Feb 2024
I am sorry that the item you wanted is out of stock, terrorist activity as you may be aware of in the News currently is causing delays to shipping and therefore a backlog of orders, we have sent you alternative products that are in stock should you wish to change your order and you have free delivery and a cash order so no payment has been processed, we are doing everything we can to resolve supply chain issues caused by this activity. We are an online retailer and therefore we do not have a shop, this enables us to sell our furniture at a lower cost as we do not have the expense of retail premises but we do allow customers to visit the showroom at our warehouse which is only possible during the warehouse operating hours as stated on our website here; https://www.tradefurniturecompany.co.uk/opening-hours We do have live chat, phone lines and e-mail options available 7 days a week in addition to the opening hours on the website in order to answer any questions about showroom opening hours. If you have any questions or wish to change your order please contact us and we will be happy to help you.
31 Dec 2023
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11 Dec 2023
 Verified review
The ease of the on line site/ progression through purchasing.
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DK
David K.
Breage
13 Dec 2023
 Verified review
Good service and good furniture
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22 Dec 2023
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28 Sept 2023
 Verified review

Beautiful high quality furniture

Furniture beautiful, always well packaged for safe delivery. Ordering on the website and tracking problem free and delivery is always prompt. Friendly and helpful delivery guy. As mentioned following previous orders where this drops a star is that the company is not licensed to take furniture to an upstairs room which if you live on your own or are elderly or disabled this may be problematic. The other reason I couldn't justify giving 5 stars is that the unwrap service is not value for money and I wouldn't recommend it as it's a 2 man job for anything big so you end up assisting the delivery man and you're not licenced to take away the packaging which would be the greatest value for this service when purchasing a number of large items. Other than that I would highly recommend based on quality of products.
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Answer by tradefurniturecompany.co.uk
2 Oct 2023
Thank you for your feedback which is greatly valued. In order to keep delivery costs as low as possible for our customers we offer a standard maximum delivery charge of just £19.95 which means that we operate each run at a loss hence not being possible to operate a 2 man delivery service without increasing the delivery charge by a significant amount. As most customers prefer a lower delivery charge we only offer a single man delivery service though I do understand this can be problematic due to the weight of the solid wood furniture, as we offer a 2-3 hour delivery window this gives our customers the chance to arrange for help to be on hand if required and our drivers can assist in getting items upstairs if there is adequate help and we are aware in advance so we can allocate additional delivery time. Our packaging can be flattened and disposed of in household recycling bins as we use recyclable packaging. I am glad you are happy with the furniture and we do constantly evaluate our service and cost to try to get the best possible balance between service and cost.
16 Aug 2023
 Verified review
Always buy my furniture here. Website is easy to navigate, they supply wood samples to give you an idea of finishes/colour. Ordering and delivery is hassle free and always get a friendly courier. I would give a 5* but the downside is they don't deliver to toom of choice, only to your door so I've had to rely on friends to move stuff to where I need it. Otherwise would definitely recommend.
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Answer by tradefurniturecompany.co.uk
18 Aug 2023
Hi, Our drivers should always deliver to a ground floor room of your choice unless there are access restrictions that prevent them from manoeuvring throughout the property, we are not insured to take furniture upstairs hence the ground floor delivery. If our driver did not do this for you then I am really sorry as a doorstep delivery is certainly not what we promote. I will investigate this matter and speak to the driver concerned to ensure that we always deliver to a ground floor room of choice for every customer.
14 Nov 2023
 Verified review
Gorgeous furniture! I'm absolutely delighted with them. 4 stars,because I've requested 2 men for delivery, as I have lots of spiral stairs and won't be able to help. Only one turned up and I ended up helping the man to deliver to the room of choice. Being a small built woman it was very hard for me to do that. That was my only disappointment.
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Answer by tradefurniturecompany.co.uk
16 Nov 2023
Hi, Thank you for your review and I am so glad you love the furniture. As advised on the website and on the order confirmation and subsequent e-mail we operate a single man delivery service in order to keep the delivery charge as low as possible so as advised there is no option for a 2 man delivery service though our drivers will place the furniture in a ground floor room of your choice and if you select unwrap the driver will unwrap and place in position for you.
1 Aug 2023
 Verified review
The quality was good. I thought it came assembled but only the legs had to be screwed on. One of the screws turns and doesn't tighten but not a problem.one leg does not quite align. Having said that it is exactly what we wanted including the colour. Brilliantly packed.
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Answer by tradefurniturecompany.co.uk
10 Aug 2023
Certain items such as dining tables, benches and a few items with slim legs require the legs to be attached at the time of delivery to avoid damage in transit but we do send a delivery guide to advise how to assemble such items. If there is an issue with a leg we would be more than happy to resolve this for you so please contact us and we will advise of the options available for you.
27 Aug 2023
 Verified review
Good service .Good quality.
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5 Aug 2023
 Verified review
Delivery charges are a trite expensive especially if you order more than one piece
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Answer by tradefurniturecompany.co.uk
10 Aug 2023
Hi, The highest standard delivery charge is £19.95 regardless of how many items you order so as long as you check out all your items on one order you will never pay more than £19.95 for a standard delivery. We have also reduced our delivery costs in recent years despite rising fuel costs so hopefully our customers will still see the delivery fee as good value but thank you kindly for your feedback which we always value.
21 Aug 2023
 Verified review
Very good at updates. Furniture not arrived yet, but it will.
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23 Nov 2023
 Verified review
Good, communicative Customer Service
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5 Nov 2023
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25 Aug 2023
 Verified review
Received a damaged wine rack. Only offered a 10% refund or replacement. 10% is not an appropriate refund for damaged goods. My son (birthday present for him) wanted to keep the item as it had nice grain on the doors. I asked for a filler and was directed to B&Q! Cost of filler would be most of the 10% discount.
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Answer by tradefurniturecompany.co.uk
27 Aug 2023
Hi, I am really sorry that there was a small cosmetic flaw on one of the wine rack sections, the items are all QC checked by a team in India and as such issues like this are rare. We offered you every possible option in this event, exchange for another one which would be unwrapped and checked for you prior to delivery, collect for a refund or take a discount and you opted for a discount, the e-mail trail was very pleasant with no indication that you were unhappy with any option offered. We do not stock or sell wood filler so in response to your query about wood filler we offered advice that it can be bought from high street retailers very cheaply, I have found a natural colour wood filler for £4 at this retailer so significantly less than the 10% refund received. If you are still unhappy we are more than happy to extend the offer to exchange or refund the item for you so please get in touch if you want another option as it is really important to us that every customer is really happy with their purchase.