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tradefurniturecompany.co.uk
Reviews:

196 reviews in the last 12 months2,470 total reviews  

4.85
Excellent

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Top positive review

26 May 2023
 Verified review
Trade furniture – what a fantastic company. From start to finish. Their website is full of excellent sustainable furniture. I recently bought a cube table – mango and it was delivered within 5 days from order. Not only that, the delivery man, Steve Halligan was absolutely brilliant. He was polite, respectful, and helpful, an excellent agent for the company. I then decided to buy the leather roll back chairs later on, rather than at the same time as I wanted to colour match the table first. Wow. The gorgeous, comfortable, antique brown leather chairs arrived, fully assembled, super quality. I would definitely recommend this company. Everything was labelled with the fire precaution signs, bubble wrapped on arrival. Just perfect. The company itself, if you have any questions, are always willing to answer and respond very quickly. A first class service.

Top negative review

15 Jul 2023
 Verified review
The website that I ordered the furniture from gave a delivery date which was one week. We paid the delivery charge and the transaction went through. The next day we were informed the goods were out of stock. We offered other goods that we did not want. We are waiting for the shipment to arrive from India. We should have been informed before the order went through that the goods were out of stock.
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Reviews for tradefurniturecompany.co.uk

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7 Mar 2024
 Verified review
Would have given more stars, as service was very good. Unfortunately the quality wasn't quite as expected. Once in situ, fault isn't evident. So our decision was keep the cabinet. The overall effect is very good.
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Answer by tradefurniturecompany.co.uk
11 Mar 2024
I am so sorry that you have received an item that was not as expected, please contact our sales team and we will resolve any issues for you as we would never want a customer to be less than happy with their furniture.
LT
Leah T.
keighley
13 Feb 2024
 Verified review

Not good so far

I drove a significant distance to the address listed on Google as open to find it closed. Upon calling the number I was told they're only a warehouse and not open at the weekend, but I could revisit in the week. I asked if there was any discount available if i was to revisit to buy the item, due to the incorrect information listed and the distance I'd travelled. I was offered free delivery. I accepted despite the fact I would now not see the item in person before buying. Advised the item would arrive mid Feb, OK fair enough, 6 weeks wait. Unfortunately I've now been told it won't be until mid May.
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Answer by tradefurniturecompany.co.uk
15 Feb 2024
I am sorry that the item you wanted is out of stock, terrorist activity as you may be aware of in the News currently is causing delays to shipping and therefore a backlog of orders, we have sent you alternative products that are in stock should you wish to change your order and you have free delivery and a cash order so no payment has been processed, we are doing everything we can to resolve supply chain issues caused by this activity. We are an online retailer and therefore we do not have a shop, this enables us to sell our furniture at a lower cost as we do not have the expense of retail premises but we do allow customers to visit the showroom at our warehouse which is only possible during the warehouse operating hours as stated on our website here; https://www.tradefurniturecompany.co.uk/opening-hours We do have live chat, phone lines and e-mail options available 7 days a week in addition to the opening hours on the website in order to answer any questions about showroom opening hours. If you have any questions or wish to change your order please contact us and we will be happy to help you.
25 Aug 2023
 Verified review
Received a damaged wine rack. Only offered a 10% refund or replacement. 10% is not an appropriate refund for damaged goods. My son (birthday present for him) wanted to keep the item as it had nice grain on the doors. I asked for a filler and was directed to B&Q! Cost of filler would be most of the 10% discount.
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Answer by tradefurniturecompany.co.uk
27 Aug 2023
Hi, I am really sorry that there was a small cosmetic flaw on one of the wine rack sections, the items are all QC checked by a team in India and as such issues like this are rare. We offered you every possible option in this event, exchange for another one which would be unwrapped and checked for you prior to delivery, collect for a refund or take a discount and you opted for a discount, the e-mail trail was very pleasant with no indication that you were unhappy with any option offered. We do not stock or sell wood filler so in response to your query about wood filler we offered advice that it can be bought from high street retailers very cheaply, I have found a natural colour wood filler for £4 at this retailer so significantly less than the 10% refund received. If you are still unhappy we are more than happy to extend the offer to exchange or refund the item for you so please get in touch if you want another option as it is really important to us that every customer is really happy with their purchase.
31 Mar 2023
 Verified review
Communication is key and there’s not to much of that from them .. this isn’t to say the furniture isn’t any good it’s good quality and lovely that good this is my second piece from them .. 😊
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Answer by tradefurniturecompany.co.uk
3 Apr 2023
Hi, I am not sure if our e-mails have been filtered to your spam as all customers receive an automated e-mail immediately after ordering and then a personal update from the sales team, your order was placed on the 24th March at 13.34 and our personal e-mail update was sent out on the 24th March at 14.40 by Georgia. You have then received a text and an e-mail from the delivery team on the 1st April at 11.58 offering you a delivery slot well within the 10 working days we state for delivery which you have then accepted so I would hope that you would consider this an excellent service with good communication. I am glad you are happy with the furniture and I hope you are able to check your junk/spam and see our communication.
27 May 2023
 Verified review
Money taken had two emails about delivery in about ten days but not a word since and it’s been eight days since ordering
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Answer by tradefurniturecompany.co.uk
29 May 2023
Hi, I am not sure if our e-mails have been filtered to your spam as all customers receive an automated e-mail immediately after ordering and then a personal update from the sales team, your order was placed on the 20th May at 16.08 and our personal e-mail update was sent out on the 20th March at 17.02 by Georgia. You have then received a text and an e-mail from the delivery team on the 28th May offering you a delivery slot well within the 10 working days we quote for delivery. I hope you are able to check your junk/spam and see our communication. You can also log back into your account to see your order history and we are available 7 days a week via phone, e-mail or live chat if you wish to follow up on your order.