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tradefurniturecompany.co.uk
Reviews:

196 reviews in the last 12 months2,470 total reviews  

4.85
Excellent

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Certified since: 1 Jul 2013
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Top positive review

26 May 2023
 Verified review
Trade furniture – what a fantastic company. From start to finish. Their website is full of excellent sustainable furniture. I recently bought a cube table – mango and it was delivered within 5 days from order. Not only that, the delivery man, Steve Halligan was absolutely brilliant. He was polite, respectful, and helpful, an excellent agent for the company. I then decided to buy the leather roll back chairs later on, rather than at the same time as I wanted to colour match the table first. Wow. The gorgeous, comfortable, antique brown leather chairs arrived, fully assembled, super quality. I would definitely recommend this company. Everything was labelled with the fire precaution signs, bubble wrapped on arrival. Just perfect. The company itself, if you have any questions, are always willing to answer and respond very quickly. A first class service.

Top negative review

15 Jul 2023
 Verified review
The website that I ordered the furniture from gave a delivery date which was one week. We paid the delivery charge and the transaction went through. The next day we were informed the goods were out of stock. We offered other goods that we did not want. We are waiting for the shipment to arrive from India. We should have been informed before the order went through that the goods were out of stock.
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Reviews for tradefurniturecompany.co.uk

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15 Jul 2023
 Verified review
The website that I ordered the furniture from gave a delivery date which was one week. We paid the delivery charge and the transaction went through. The next day we were informed the goods were out of stock. We offered other goods that we did not want. We are waiting for the shipment to arrive from India. We should have been informed before the order went through that the goods were out of stock.
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Answer by tradefurniturecompany.co.uk
17 Jul 2023
Hi, I have investigated this matter and the description did state that the item was out of stock at the time you ordered, this is the description on your order which you will be able to see if you log back into your account; Light Mango Wood 80cm Dining Table & 2 Milan Fabric Chair (3 Colours) - Due 12th July. I am really sorry if you did not realise that this item was not in stock, we try to be as open as possible and manually update all listings if an item goes out of stock. We always send a manual update advising that the item is out of stock and offer alternatives just in case a customer had not realised that the item was out of stock at the time of order, customers can choose to wait, change the order or cancel and have a refund. We do keep over 90% of all items in stock at any one time and keep customers informed about their order as we did in your case.