tradefurniturecompany.co.ukReviews:
194 reviews in the last 12 months2,477 total reviews
Excellent
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Top positive review
26 May 2023
Verified review
Trade furniture – what a fantastic company. From start to finish. Their website is full of excellent sustainable furniture. I recently bought a cube table – mango and it was delivered within 5 days from order. Not only that, the delivery man, Steve Halligan was absolutely brilliant. He was polite, respectful, and helpful, an excellent agent for the company.
I then decided to buy the leather roll back chairs later on, rather than at the same time as I wanted to colour match the table first. Wow. The gorgeous, comfortable, antique brown leather chairs arrived, fully assembled, super quality. I would definitely recommend this company. Everything was labelled with the fire precaution signs, bubble wrapped on arrival.
Just perfect. The company itself, if you have any questions, are always willing to answer and respond very quickly.
A first class service.
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Top negative review
15 Jul 2023
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The website that I ordered the furniture from gave a delivery date which was one week. We paid the delivery charge and the transaction went through.
The next day we were informed the goods were out of stock. We offered other goods that we did not want.
We are waiting for the shipment to arrive from India. We should have been informed before the order went through that the goods were out of stock.
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Reviews for tradefurniturecompany.co.uk
1 Mar 2024
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Quality furniture customer service very good .delivery excellent can't speak highly enough of them
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1 Mar 2024
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Arrived on time and furniture just what we wanted. We'll made too.
Delivery driver very pleasant.
No complaints at all.
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1 Mar 2024
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Great products, reasonable costs, excellent customer services
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28 Feb 2024
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Great company
Very easy to order. Great quality product. Fantastic customer service from everyone. Great delivery app keeping you fully informed of time on arrival.
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27 Feb 2024
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Furniture arrived promptly
Very helpful kind and patient delivery drivers put the furniture where I wanted.
Would recommend
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26 Feb 2024
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22 Feb 2024
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21 Feb 2024
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Easy website to navigate furniture best quality so well made. deliver fast I would buy from them again and have already recommended to friends and family
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20 Feb 2024
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Lovely piece of furniture, excellent communication, minor issue with coating on leg which was replaced quickly
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19 Feb 2024
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Excellent table
Excellent communication. I have used this company 3 times . All products have been excellent.
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16 Feb 2024
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Buy with confidence
Great price excellent communication and quick delivery which was extremely professional. Will absolutely use again in the future many thanks
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15 Feb 2024
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LT
Leah T.
keighley
13 Feb 2024
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Not good so far
I drove a significant distance to the address listed on Google as open to find it closed. Upon calling the number I was told they're only a warehouse and not open at the weekend, but I could revisit in the week. I asked if there was any discount available if i was to revisit to buy the item, due to the incorrect information listed and the distance I'd travelled. I was offered free delivery. I accepted despite the fact I would now not see the item in person before buying. Advised the item would arrive mid Feb, OK fair enough, 6 weeks wait. Unfortunately I've now been told it won't be until mid May.
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Answer by tradefurniturecompany.co.uk
15 Feb 2024
I am sorry that the item you wanted is out of stock, terrorist activity as you may be aware of in the News currently is causing delays to shipping and therefore a backlog of orders, we have sent you alternative products that are in stock should you wish to change your order and you have free delivery and a cash order so no payment has been processed, we are doing everything we can to resolve supply chain issues caused by this activity. We are an online retailer and therefore we do not have a shop, this enables us to sell our furniture at a lower cost as we do not have the expense of retail premises but we do allow customers to visit the showroom at our warehouse which is only possible during the warehouse operating hours as stated on our website here;
https://www.tradefurniturecompany.co.uk/opening-hours
We do have live chat, phone lines and e-mail options available 7 days a week in addition to the opening hours on the website in order to answer any questions about showroom opening hours.
If you have any questions or wish to change your order please contact us and we will be happy to help you.
12 Feb 2024
Verified review
Great company to deal with very understanding when I had a chip on one of the legs of my new table was dealt with asap and even allowed me to change it to a different design and pay the small difference, a very good company I’m so glad I found them online on Google
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10 Feb 2024
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10 Feb 2024
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Excellent service very punctual
Excellent quality delivery man
very wellmanerd pleasure to have in my home would highly recommend this company I shall use them again Ms.kathrine Loveluck
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8 Feb 2024
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Good communication, lovely furniture and very helpful delivery man
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7 Feb 2024
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6 Feb 2024
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I bought my mango furniture many years ago at Homebase. I was looking for another sideboard and this company had exact match to mine. I ordered it and it was delivered 2 days later by a very polite driver. Excellent service
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3 Feb 2024
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Lovely furniture and outstanding customer service.
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