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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Superb service by Clayton. Knew the products well including alternatives when what I was after wasn’t in stock and ended up buying these and two other pairs of shoes. An asset to the company, he has a good future ahead of him.
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2 Jan 2024
Verified review
Excellent Service
The click and collect order was completed within the promised timescale and the sales assistant in the Soletrader store was very friendly and asked if I wanted to try the shoes before leaving the store, excellent service.
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5 Jan 2024
Verified review
Amazing service
Ordered at 5pm, paid for standard delivery and arrived by 10am the next morning! Slightly annoying as the estimated delivery was the following week and I was away from home for a few nights but cannot fault the service.
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23 Dec 2023
Verified review
The young lady serving asked if I needed any extra products such as wax etc , but I already have these. She was respectful polite and made sure I had all I was looking for . A credit to your company
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16 Jan 2024
Verified review
Had a great discount on the boots I ordered . Super fast delivery and different options for delivary too. I opted to collect in my local store and they were very helpful and personable
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3 Jan 2024
Verified review
I have ordered from sole traders 3x over the last couple of years (the same trainers!) they have always arrived with no issues and I will continue to buy from here.
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