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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Shoes were really nice ,but staff could be more friendly
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2 Sept 2023
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Service & Delivery was on time
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2 Sept 2023
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Helpful and efficient at the Brighton store.
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29 Aug 2023
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26 Aug 2023
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Friendly and helpful staff. Polite and knowledgable
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23 Aug 2023
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Stuff are very welcome And helpful, friendly
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15 Aug 2023
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Easy to order, but that’s about all
Easy to order, choice of delivery but I feel quite expensive so a good value product once postage and then return fee as ordered wrong size, even though I’m sure I touched the right size cost me £6 so not good value, by the time I ordered correct size postage x 2, return fee x1 my £19 value cost me £28. Wouldn’t be in a hurry to order again when so many places offer free postage and returns.
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4 Aug 2023
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1 Aug 2023
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Shop is well laid out, staff are helpful. Online items showing out of stock, I visited the Chester shop hoping they would be in store, but they weren’t
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23 Jul 2023
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Sole Trader trainer shopping
Staff were excellent, availability of sizes was good. Unfortunately only 4 stars cos the exact pair I wanted wasn’t in stock. Otherwise brilliant experience. Will definitely be back.
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15 Jul 2023
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8 Jul 2023
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Helpful staff but very low stock
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3 Jul 2023
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26 Jun 2023
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Easy to order from the website but dispatch and delivery information was non existent. After receiving the order confirmation all went quiet for a good couple of days. The shoes got delivered and then afterwards received an email to say they’d been dispatched.
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25 Jun 2023
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24 Jun 2023
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Very good asked for different size shoes very quick
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