I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Easy to order, choice of delivery but I feel quite expensive so a good value product once postage and then return fee as ordered wrong size, even though I’m sure I touched the right size cost me £6 so not good value, by the time I ordered correct size postage x 2, return fee x1 my £19 value cost me £28. Wouldn’t be in a hurry to order again when so many places offer free postage and returns.
Report review
30 May 2023
Verified review
Shoes were great - DPD not so great
Shoes were great, delivery time as expected. Shame about the delivery company, I know this is out of Sole Trader's control but DPD didn't follow my instructions and just left my parcel in the lobby where parcels are regularly stolen. But hopefully companies that use will put pressure on delivery companies to follow instructions.
Report review
26 Jun 2023
Verified review
Easy to order from the website but dispatch and delivery information was non existent. After receiving the order confirmation all went quiet for a good couple of days. The shoes got delivered and then afterwards received an email to say they’d been dispatched.
Report review
27 May 2023
Verified review
The sales assistant was very helpful and patient, had good knowledge about the product.
Keep up the good job, not many stores around with good service.
PS, The MK bags nice, however too expensive ! 🙂
Thank you.
Report review
30 Mar 2023
Verified review
Friendly helpful staff
I went to several shoe shops in Canterbury today. This was the only one whose staff greeted me when I entered the shop.
I only spent £35, but the staff could not have been more friendly and helpful.
Report review
Answer by SOLETRADER
31 Mar 2023
Hello, thank you so much for your review. Kind regards. SOLETRADER
23 Jul 2023
Verified review
Sole Trader trainer shopping
Staff were excellent, availability of sizes was good. Unfortunately only 4 stars cos the exact pair I wanted wasn’t in stock. Otherwise brilliant experience. Will definitely be back.
Report review
18 Sept 2023
Verified review
Good price, free delivery in UK but expensive to outlying areas like Northern Ireland, for no clear rationale other than that it is an easy revenue stream
Report review
1 Aug 2023
Verified review
Shop is well laid out, staff are helpful. Online items showing out of stock, I visited the Chester shop hoping they would be in store, but they weren’t
Report review
7 Oct 2023
Verified review
Unfortunately the delivery was later than I expected but sole trader was very responsive and agreed to a quick refund when I wished toncancel my order
Report review
9 Apr 2023
Verified review
Nice shop, pleasant, helpful staff. My only complaint would be that they didn't have the size I wanted in the colour I wanted.
Report review
13 Jun 2023
Verified review
Great shop always has everything in and in a great range of sizes but do wish they’d use Evri instead of DPD to deliver
Report review
10 May 2023
Verified review
quick delivery and easy return as the shoes were too small for my feet to enter.
Report review
14 May 2023
Verified review
Slow delivery
Decent place to shop just don’t do it last minute slow delivery
Report review
3 Sept 2023
Verified review
Shoes were really nice ,but staff could be more friendly
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.