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SOLETRADERReviews

: 20,800Excellent

4.73

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Valid

with Buyer Protection

certified since: 28/01/2016
updated on: 30/06/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 28/01/2016
updated on: 30/06/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for SOLETRADER

1,321 verified reviews in the last 12 months

20,800 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
The Manager in the Croydon North End Branch (sorry I didn't get his name) has transformed this shop into something special. I have a problem with one of my feet which makes shopping for shoes hard work. I've been trying for weeks to find something that works and I was in his shop for less than 10 minuets before he was able to help me with probably the most comfortable shoe I've had in 15 years. Thank you.
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the most relevant critical review


7 months ago
So still waiting to hear back from soletrader and DPD, which I think had made it impossible for me to get my partner her present for Xmas. Ordered pair of £150 Dr Martens and was in when delivery was supposed to be, the delivery was late, which is expected at this time of year, I had to go back to work but I then receive an email from DPD to say that's they have delivered it... To my front door, with no one in, they didn't put it in the bin, or around the side or try a neighbour as I have asked my neighbours if they have the parcel and they do not. I contacted soletrader and trusted shops and they've said it will take some time, however I don't have time, as now I'm forced to either rebuy the shoes or go elsewhere to get them, which I very much doubt I'll get before Xmas? I know it's not soletrader, it's DPD but I mean, in what logic do you leave £150 shoes on a front door, I have no front garden, I live on a busy road with 3 schools, doctors surgery and what not. It's super busy. Why not just put in bin. Now I feel my order has been nabbed from someone somewhere. Just so infuriating.
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Reviews for SOLETRADER

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 Verified review
15 days ago
Good choice, easy to navigate, paid for next day delivery but it came the day later, customer services sorted it out immediately.
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 Verified review
1 month ago
The staff in the Watford Store were very friendly and particularly helpful
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2 months ago
My order was first, it was easy to shot at and the quality is good
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1 month ago
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1 month ago
Make sure the correct order arrives
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3 months ago
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3 months ago
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3 months ago
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3 months ago
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3 months ago
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 Verified review
4 months ago
I'm so glad SOLE|TRADER caters to us here as well in Southern Africa, unlike BOSS(Arrogant). They were very quick to send the product too, within 24hrs it was here in SA. When I received the product it was in the exact condition as in the pics, no funny business on in, authentic, well fitting & correct size. Thank you SOLE|TRADER! You're my new home.
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Answer by SOLETRADER
4 months ago
Hello, thank you leaving us a great review! We are very pleased to hear that you are happy with your order and with the service we provide. Kind regards. SOLETRADER
 Verified review
4 months ago
The boot's purchased and customer service. I think you should clarify that the order pick up is not same day . As I thought item was in stock @ local store.
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 Verified review
4 months ago
The shop was very neat and the staff was very helpful n friendly
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 Verified review
4 months ago
All good
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4 months ago
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1 year ago
I ordered shoes size 8 mens when they arrived i thought they were size 9 and ordered more size 8 for my sons birthday.after telephoning Castleford they explained size 9 is not uk. I need to send a pair back .this is atrocious to find the returns forms I am 74 and could not understand it but neither could my son and daughter in law.your products are brilliant but we cannot understand your returns
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 Verified review
11 months ago 
by M D.
Love my purchase of Ilse Jacobsen flip flops. However, they were bought with the offer of next day delivery, which did not happen. Then the following day, I was advised that delivery would take place that day, however, later that day I then received an email to say there had been a delay - so next day delivery turned into three day delivery. Soletrader let down by delivery service.
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 Verified review
5 months ago
The boots I bought are great. Fantastic quality and look like they will be hardwearing. Unfortunately I paid extra for Saturday delivery as I wasn't going to be in in the week and they got delivered on the Friday and not the Saturday, so the boots got left on the street. I had no option to change the delivery date with DPD to the Saturday either. So this was disappointing.
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 Verified review
6 months ago
Customer service in union square aberdeen was excellent!! Staff gave lots of advice, information, suggestions, I found our sales assistant very friendly and helpful. Went over and above. Faultless - thank you!! I only deducted one star because the size of Doc Marten I wanted wasn’t in stock. Shame!
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 Verified review
10 months ago
I bought some boots (vegan as I'm vegan) they fitted lovely apart from being too tight around the calf they were very narrow considering the size 6, was absolutely gutted as I loved them, on returning them the customer care I couldn't fault.
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