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SOLETRADERReviews

: 20,801Excellent

4.73

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with Buyer Protection

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Valid

with Buyer Protection

certified since: 28/01/2016
updated on: 01/07/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 28/01/2016
updated on: 01/07/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for SOLETRADER

1,314 verified reviews in the last 12 months

20,801 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
The Manager in the Croydon North End Branch (sorry I didn't get his name) has transformed this shop into something special. I have a problem with one of my feet which makes shopping for shoes hard work. I've been trying for weeks to find something that works and I was in his shop for less than 10 minuets before he was able to help me with probably the most comfortable shoe I've had in 15 years. Thank you.
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the most relevant critical review


7 months ago
So still waiting to hear back from soletrader and DPD, which I think had made it impossible for me to get my partner her present for Xmas. Ordered pair of £150 Dr Martens and was in when delivery was supposed to be, the delivery was late, which is expected at this time of year, I had to go back to work but I then receive an email from DPD to say that's they have delivered it... To my front door, with no one in, they didn't put it in the bin, or around the side or try a neighbour as I have asked my neighbours if they have the parcel and they do not. I contacted soletrader and trusted shops and they've said it will take some time, however I don't have time, as now I'm forced to either rebuy the shoes or go elsewhere to get them, which I very much doubt I'll get before Xmas? I know it's not soletrader, it's DPD but I mean, in what logic do you leave £150 shoes on a front door, I have no front garden, I live on a busy road with 3 schools, doctors surgery and what not. It's super busy. Why not just put in bin. Now I feel my order has been nabbed from someone somewhere. Just so infuriating.
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Reviews for SOLETRADER

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 Verified review
Yesterday
The Staff were not in you’re face as soon as you walked in the door so you could browse at your ease without feeling any pressure, but as soon as I picked up a shoe and turned towards them the staff were there ready and waiting to help and give advice. Great service.
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3 days ago
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3 days ago
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4 days ago
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4 days ago
Very easy to order had the dr martin sandals I wanted I tried everywhere else and no place had them .I ordered one day and got them next very speedy
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4 days ago
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5 days ago
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5 days ago
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5 days ago
Very good advice
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 Verified review
6 days ago
Good customer service
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7 days ago
Shoes were delivered ahead of the actual delivery date.
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7 days ago
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7 days ago
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7 days ago
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7 days ago
The product was the exact 💯 and arrived on time
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 Verified review
7 days ago
Super quick despatch!
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 Verified review
7 days ago
The sliders were completely odd in terms of style. Correct size but different materials and style
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 Verified review
8 days ago
Sent damaged item, returned for an exchange. Shoes then refunded instead of exchanged, 13 days after original purchase. Customer service email thread not kept current so had to explain myself to multiple people. So essentially I just paid postage, waited two weeks and achieved nothing. Nice one
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Answer by SOLETRADER
8 days ago
Hello, thank you for your review. We are very sorry that the item you received was damaged, however we can see that our Customer Service team did provide you with a free return. Unfortunately, we did not have the size available to be able to replace for you so a full refund was issued, which our team did explain. We are sorry for the disappointment caused. Kind regards. SOLETRADER
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8 days ago
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 Verified review
8 days ago
Great service, rapid delivery.
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