SOLETRADER- Logo - reviews

SOLETRADERReviews

: 20,801Excellent

4.73

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 28/01/2016
updated on: 01/07/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 28/01/2016
updated on: 01/07/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for SOLETRADER

1,314 verified reviews in the last 12 months

20,801 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
The Manager in the Croydon North End Branch (sorry I didn't get his name) has transformed this shop into something special. I have a problem with one of my feet which makes shopping for shoes hard work. I've been trying for weeks to find something that works and I was in his shop for less than 10 minuets before he was able to help me with probably the most comfortable shoe I've had in 15 years. Thank you.
Report review

Show all positive reviews

the most relevant critical review


7 months ago
So still waiting to hear back from soletrader and DPD, which I think had made it impossible for me to get my partner her present for Xmas. Ordered pair of £150 Dr Martens and was in when delivery was supposed to be, the delivery was late, which is expected at this time of year, I had to go back to work but I then receive an email from DPD to say that's they have delivered it... To my front door, with no one in, they didn't put it in the bin, or around the side or try a neighbour as I have asked my neighbours if they have the parcel and they do not. I contacted soletrader and trusted shops and they've said it will take some time, however I don't have time, as now I'm forced to either rebuy the shoes or go elsewhere to get them, which I very much doubt I'll get before Xmas? I know it's not soletrader, it's DPD but I mean, in what logic do you leave £150 shoes on a front door, I have no front garden, I live on a busy road with 3 schools, doctors surgery and what not. It's super busy. Why not just put in bin. Now I feel my order has been nabbed from someone somewhere. Just so infuriating.
Report review

Show all critical reviews

Reviews for SOLETRADER

Filter 
 Sort by Relevance 
(1145)
(41)
 Verified review
1 month ago
Had a very pleasant experience in ST today. A funny one too - was standing beside the mirror & didn’t realise it was a door. Staff member popped out & I nearly jumped out of my skin 🤣 He was giggling so much that he couldn’t come out for a while. Made me chuckle & Ive shared the story with everyone today.
Report review
 Verified review
1 month ago
I been searching for shoes that I visually liked I eventually found them on your site you also had my size also after trying them on they were superbly comfortable they also look good quality the only thing I couldn't comment on is how they wear only time will tell
Report review
 Verified review
2 months ago
Staff very professional and friendly, the key here is friendly. It’s nice and refreshing to have the staff be so polite and chatty. Where as everyone these days seems to not want to bother with the customer. However I will return and recommend this store to others.
Report review
 Verified review
1 month ago
This was my first time shopping with Soletrader, and I will definitely be a returning customer. They were the only outlet to have the shoes I wanted in stock. They were delivered quickly, and I'm very pleased with them.
Report review
 Verified review
2 months ago
Item just as described, love these trainers! great service and very happy with communication. I needed to return one item this was dealt with promptly and refund received within a couple of days! Thank you .
Report review
 Verified review
1 month ago
Angela was super friendly, professional, efficient and managed to address an error made at Cheshire Oaks Oulet when making my original order. Thanks - just keep doing what you're doing
Report review
 Verified review
2 months ago
In chantry place Norwich, Katie was amazing with us with helping to find the right shoes. She was super friendly and so incredibly helpful the girl deserves an award
Report review
 Verified review
1 month ago
Arrived ahead of expected delivery time. Nicely packaged. Great shoes as I've come to expect from Dr Martens, wouldn't hesitate to order from Sole Trader again.
Report review
 Verified review
2 months ago
Very helpful when I phoned cos of weird dpd message. Friendly and happy to let me try my order in store. Made sure I knew I could return if I wanted.
Report review
 Verified review
1 month ago
Service excellent, easy to order and timely delivery. Sandals are stunning and a good price, offered by other retailers but more expensive.
Report review
 Verified review
1 month ago
Staff who were there were both friendly and attentive. First time shopping at soletrader, it won’t be the last!
Report review
 Verified review
2 months ago
This is the first time experience to buy from SOLE TRADER. The shipping time is fast and shoe is good quality.
Report review
 Verified review
2 months ago
I bought my first pair of Veja sneakers - I’m so pleased with them, they fit perfectly and are so comfortable
Report review
 Verified review
1 month ago
Fantastic variety of footwear at competitive prices. Great polite professional staff
Report review
 Verified review
2 months ago
Staff were great with my daughter. Very attentive and helpful. Well done guys.
Report review
 Verified review
2 months ago
Great choice, competitive prices with a sense of a "higher end" experience
Report review
 Verified review
1 month ago
Friendly,helpful member of staff made the shopping experience 100%
Report review
 Verified review
1 month ago
Great customer service. The guys were very friendly and helpful
Report review
 Verified review
2 months ago
People and service excellent. Great range to choose from too.
Report review
 Verified review
1 month ago
The whole process from ordering to delivery was first rate
Report review