SOLETRADER- Logo - reviews

SOLETRADERReviews

: 20,801Excellent

4.73

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 28/01/2016
updated on: 01/07/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 28/01/2016
updated on: 01/07/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for SOLETRADER

1,314 verified reviews in the last 12 months

20,801 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
The Manager in the Croydon North End Branch (sorry I didn't get his name) has transformed this shop into something special. I have a problem with one of my feet which makes shopping for shoes hard work. I've been trying for weeks to find something that works and I was in his shop for less than 10 minuets before he was able to help me with probably the most comfortable shoe I've had in 15 years. Thank you.
Report review

Show all positive reviews

the most relevant critical review


7 months ago
So still waiting to hear back from soletrader and DPD, which I think had made it impossible for me to get my partner her present for Xmas. Ordered pair of £150 Dr Martens and was in when delivery was supposed to be, the delivery was late, which is expected at this time of year, I had to go back to work but I then receive an email from DPD to say that's they have delivered it... To my front door, with no one in, they didn't put it in the bin, or around the side or try a neighbour as I have asked my neighbours if they have the parcel and they do not. I contacted soletrader and trusted shops and they've said it will take some time, however I don't have time, as now I'm forced to either rebuy the shoes or go elsewhere to get them, which I very much doubt I'll get before Xmas? I know it's not soletrader, it's DPD but I mean, in what logic do you leave £150 shoes on a front door, I have no front garden, I live on a busy road with 3 schools, doctors surgery and what not. It's super busy. Why not just put in bin. Now I feel my order has been nabbed from someone somewhere. Just so infuriating.
Report review

Show all critical reviews

Reviews for SOLETRADER

Filter 
 Sort by Relevance 
(1145)
(20)
(41)
 Verified review
Yesterday
The Staff were not in you’re face as soon as you walked in the door so you could browse at your ease without feeling any pressure, but as soon as I picked up a shoe and turned towards them the staff were there ready and waiting to help and give advice. Great service.
Report review
 Verified review
1 month ago
The lady at the Leicester highcross store was so kind and sweet, showed me all the different options of purses when I explained why I needed a small purse for my tiny bag for Zante! I didn’t get her name but fab service!!
Report review
 Verified review
22 days ago
Can never go wrong with a purchase from Soletrader. As a hospitality worker who spends a lot of time on their feet, I trust this brand 100% and recommend it for everyone.
Report review
Answer by SOLETRADER
22 days ago
Hello, thank you for leaving us such a great review! Kind regards. SOLETRADER
 Verified review
1 month ago
Excellent service. I ordered some doc martens and the correct ones came very quickly. I assumed everything would go wrong and it didn’t ! Thank you.
Report review
 Verified review
4 days ago
Very easy to order had the dr martin sandals I wanted I tried everywhere else and no place had them .I ordered one day and got them next very speedy
Report review
 Verified review
15 days ago
Swift, efficient service. Really pleased with my sandals- from the V.gan range- Just what I was after and at a good price, too.
Report review
 Verified review
24 days ago
Very helpful and patient staff. I had been looking online but just reminds me that shopping in store is always better.
Report review
 Verified review
25 days ago
I wasn't rushed. Then when I was ready the lovely young women was so helpful, patient and friendly. Love my purchase.
Report review
 Verified review
11 days ago
Prompt, friendly but polite service, knowledge of stock nothing to do any better- perhaps a 50%+ discount. !!
Report review
 Verified review
16 days ago
The service was so good last time I ordered another pair of doc martens. Great service again - thank you.
Report review
 Verified review
1 month ago
The two guys working in the Brighton branch could not have been more helpful today, great service.
Report review
 Verified review
17 days ago
The sales assistant was very helpful and good choice of footwear for my grand-daughter.
Report review
 Verified review
22 days ago
Arrived on time and very happy with the shoe I ordered. Quality product and service.
Report review
 Verified review
25 days ago
Order delivered next day as expected.Shoes were very well packed and as ordered
Report review
 Verified review
17 days ago 
Excellent service as always. Staff member could not have been more helpful.
Report review
 Verified review
11 days ago
No pressure sale, easy transaction and helped me at the till. Fantastic.
Report review
 Verified review
24 days ago
Great service and quick delivery. Good communication no complaints.
Report review
 Verified review
14 days ago
Friendly staff helpful and good selection of foot wear.
Report review
 Verified review
7 days ago
Shoes were delivered ahead of the actual delivery date.
Report review
 Verified review
24 days ago
I had a good experience , good customer relationship
Report review